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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I'm looking for Sponsorship for a Charity event - Can any help with ideas?

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Hello everyone,


I’m a member of a nonprofit making organisation and we are looking for ideas in obtaining sponsorship so thought I'd post here to see if anyone has some ideas that might help?


Some details of the event:


Each year, we organise a Bite Back at Cancer Black Tie Ball, the first Ball was held in 2007, in recognition of two popular divers, Vickie Herrald and Sally Pearson. This event has now become a regular date in our calendars, as a legacy to their wishes and in memory of their positive and loving outlook on life, despite the harsh cards they had both been dealt.


The fund raising success of the event has grown year on year, thanks to the generosity of the attendees and also our sponsors in the form of donated gifts for inclusion in the charity auction and prize draws. To date we have raised:


· In 2007 the amount was £1,500.00;

· In 2008 the amount was £3,000.00;

· In 2009 the amount was £6,000.00;

· In 2010 the amount was £11,500.00; and

· And in 2011 it was an amazing effort reaching £19,500.00.


The funds raised are donated equally between two charities that we believe are close to the heart for many people. Marie Curie is one of our chosen charities, as their support is invaluable during the hard times that cancer can bring.


The second charity, Bite-Back, is an organisation dedicated to marine conservation and the protection of sharks and aims to reduce consumer demand upon threatened shark and fish species.

We are looking for new and exciting things this year and would love to extend our horizons. We are happy to advise that this year's event is being held at the Underglobe at the Globe on the Southbank....


All generosity is gratefully received and certainly does go a long way in helping us raise money for two very good charities, without the kindness of our sponsors, the event simply would not be the tremendous success it is each year.


Our sponsors are who make this night such an amazing night out for everyone. We love to have some unique lots in our Charity Auction this year to help freshen up the Ball and to allow for the non divers amongst us to become more involved.


If you do, we'd like to advise that your sponsorship could be used in a number of ways, including the auction, raffle draws, casino, or other game or activity held on the night, so no sponsorship is too small or too big and will be greatly accepted.


In return for your sponsorship, your company logo and information will be advertised in our event's booklet. This booklet placed at each seat on the night and we also email this to our guest a couple of weeks before the event.


As an incentive to encourage clubs and groups of people to attend we are offering a prize draw specifically for group bookings of ten or more people where you'll have the opportunity to win a one day boat charger with Sussex Ship Wrecks. This year’s venue has a maximum capacity of 250 places, so at the very worst each entry will have a 25 to 1 chance of winning!


We refer to the various links, within this email, for further information on; previous events, Bite Back Charity, our past sponsors, Marie Curie Charity.


All the best

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terri_london welcome to The Consumer Action Group community.


You haven't received any replies to your problem yet so you might be better off posting your story again directly in the sub-forum which deals with your kind of situation. You will get lots of support there.


Also, spend some time looking round the forum. Once you understand the layout, you will be able to get best use from this Consumer Community. It is a big forumm and may take some time. But it will be worth doing.

Good luck.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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