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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is it correct that just by parking on the private land there is a tacit acceptance of a contract?

UKCPS will argue that case law supports the view that if signs are so-say 'prominently displayed' then a presumption may be made that the driver saw them and agreed to the conditions set out on them. They will base this argument on the well-known case of Arthur v Anker which did indeed establish that precedent.

 

What they do not tell you, however, is that case related to wheel-clamping, as opposed to parking, and has no bearing on the law of contract because the court found, in that case, that Mr Arthur's car was lawfully clamped on the basis that he had willingly taken on the risk of that happening when he parked. He had admitted seeing and reading the signs.

 

It is my view that whilst Arthur has some relevance in the parking context there is a significant difference between a sign that sets out a straightforward warning not to park - at the risk of being clamped, and the far more complex signs intended (as in the case of UKCPS and other private parking companies) to be a contractual offer. What is more, the case of Arthur was further refined by a subsequent case - that of Vine v London Borough of Waltham Forest in which it was found that it was insufficient to show that prominent signs were in place but it must be shown that they had been seen and their content understood.

 

If it is necessary in cases of clamping that signs are not only capable of being seen but must have been understood as well then, in the cases of alleged breaches of contract (where signs are inevitably "wordier" and more complex - a recent example showed that such a sign contained over 700 words) this case is of even greater relevance. Not only do UKCPS not inform you of this case their approach suggests that they are unaware of its relevance.

 

So, in brief, UKCPS will argue that an agreement to a contract may be inferred (a tacit agreement , if you like) by a motorist parking in their car park, case law shows that not only must signs be there but they must be understood as well.

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That is brilliant! Thank you. I wonder who and on what grounds is in supposed breach of their Mickey Mouse contract, i.e. if the driver of the vehicle stayed on the site to use the facilities but the registered keeper left?

The only person who could ever enter into such a contract is the driver at the time. That is always assuming that, as set out in the case of VCS v HMRC 2012, UKCPS have sufficient legal rights in the land to be able to offer a contract to park in the first place. If they don't (the majority of private parking companies do not) then they are whistling in the dark.

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