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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Santander/Moorcroft


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Many thanks, Brig. If there is anything that you need clarification with then please let me know.

 

Mrs B.

Trying to get this done over the next 24 hours, have had much to do away from CAG.

 

Brig.

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Hi Brig, thanks for your help. Hope you don't think I was being rude in not replying to your last post, but unfortunately my computer blew up - quite literally. Sparks flew out of it and it wouldn't work!! Got that sorted (was the power supply) and for the first time ever it got a virus, which shut down the whole machine (was some stupid message claiming to be from the Metropolitan police saying that we had breached all sorts of copyright things and if we just entered some bank details then they would take £100 and unlock the computer. Yeah, right, like we were going to believe that one! We're also not in the Metropolitan police area :roll:) Apparently the virus has been doing the circuit for years but I'd never heard of it. Like I say, it just locked the whole machine so I couldn't get on here.

 

Anyway, thank you again. I do appreciate that you are very busy, so am grateful for your help :)

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Hi Mrs B no problem, had a few problems my self with, posts and PMs going missing, think I've recovered most if not all from backup.

Will try to sort yours asap.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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  • 3 weeks later...

Well, have just checked my new, up to date credit report and this account it is still showing on there and also still showing as an open account even though I have a letter from them as well as the SAR to prove that they closed it years ago. They have had an extra month to remove it, and this just proves that despite everything satans have put in writing, they most definitely have NOT updated my credit report and removed the offending information.

 

Any news on the letter Brig? I do appreciate that you are busy but I really do feel that it is time they got the news that they have failed to do what they promised. Also, despite the strong desire to send back their cheque for compensation (£250) and telling them where to stick it, I am going to have to cash it - youngest son got excellent A levels and has been accepted at first choice of uni :) Unfortunately I need the money to pay deposit for accommodation :( lol. However, I am hoping that this will not affect the fact that Satans have failed to deliver.

 

Hope you're having a good summer. I am now going to have to buy red light bulb and sell body in desperate attempt to help youngest son with cost of uni...

 

Mrs B x

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