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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Private Parking: Report exposes their dubious practices


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Written by Martin Cutts, of the Plain Language Commission, who was recently featured on BBC Watchdog when he won a court case against Excel, with additional research by Nev Metson:

 

Parking firms whose income depends on unclear signs and payment demands are being supported by the Driver and Vehicle Licensing Agency (DVLA) through a little-known agreement with the British Parking Association (BPA).

 

It’s led to about four million drivers being pursued for charges that many of them mistakenly think are real parking fines. In the current year alone, BPA-member firms are chasing drivers

for these phoney (ie, not official) fines worth £160million using names and addresses they’ve got from the DVLA, a government agency that’s making £5million from the deal.

 

http://s3-eu-west-1.amazonaws.com/pl...y2012AsPub.pdf

 

 

 

Also a speech given by Martin Cutts at the Parking Review Enforcement Summit 2012.

 

There were a number of guest speakers, including Patrick Troy of the BPA, the new BPA Head with her "Masterplan", and representatives from APCOA, Parking Eye and other PPCs.

 

He was asked to provide an advance copy of the speech, but refused. After he spoke and sat down, you could have heard a pin drop, apparently.

 

This is the speech: http://s3-eu-west-1.amazonaws.com/pl...ly2012copy.pdf

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I have just spent a good hour reading the links in the above post.

The Author of this report must have spent many hours writing it.

I would like to compliment the author in a job well done.

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I have just spent a good hour reading the links in the above post.

The Author of this report must have spent many hours writing it.

I would like to compliment the author in a job well done.

 

You can thanks Martin personally here http://www.clearest.co.uk/pages/contact

I know that he would appreciate any positive feedback and support

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Posted by Martin Cutts on MSE:

Thanks for all the favourable comments about my talk to the parking conference. It's great that so many people have copied the speech to their MPs. We now need a big break like a prominent media story or some parliamentary exposure. The BPA needs to be sanctioned for the way it appears to have misled the Government when campaigning (successfully) to get the law changed on registered keeper liability.

 

Can I just correct one thing: I didn't 'refuse' to provide conference organizers with a copy of the speech in advance. I provided an outline of some of its points but the speech was still being written on the morning of the event. It's good that the conference organizers, Landor Links, invited me to talk and that its Parking Review magazine was prepared to print an article critical of the industry in the May issue, albeit followed by 2.5 pages of excuses from the BPA, DVLA and Excel Parking Services Ltd. The BPA's own magazine, Parking News, had previously asked me for an article but refused to print what I sent them.

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