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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Benefit Investigation


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Hi Guys, i am new to this site and am hoping someone can give me some advice.

My sister has split up with her husband, he has his own flat although the house is in joints names, they have 3 children and someone has reported them. It is an amicable split and my sister wants her children to have as normal relationship with their dad as possible. She had a visit before christmas regarding benefit fraud, after two of the children had chicken pox he had stayed a few nights to help out. They told her she couldn't do that so she asked to verify the rules..they said he could visit everyday but no one other than female first generation relatives could ever stay over. They said they would not take it further but if anyone reported her again they would have to take it further. She has now had a visit today which has upset her so much this evil twisted woman has told her she is not normal to try and have this type of relationship with her ex the children who are 5, 3 and 8 weeks old should cause the parents to fight and he shouldn't visit every day, the children need to get used to it stop trying to pay happy families and realise what going on. life for a single mother should be hard and he shouldn't come every day, the kids should be dropped of with him as he needs to get used to looking after them for when my sister is in prison, called her a liar when she said she couldn't get her husbands name taken of the mortgage when she doesn't work???? i am too angry to type all the other stuff. they are now investigating further, what does she need to do and what can happen next.

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What she's been told isn't correct. Yes, it will look odd if he visits often; but it sounds as though it's for the benefit of the children and not her. There is no rule about having someone to stay over. They look at things like do they have separate bank accounts, whose name is on the bills, etc. It's about financial links.

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Thanks for the reply....They have separate accounts he pays her about £400 a month and she manages to keep all her bills up to date. She is devastated by the way she has been treated the woman practically told her she should sell the house and let the council rehouse her. The only financial link they have is the house and she has approached the mortgage company but they can't put it in just her name has she doesn't earn enough, before the baby was born she worked part time. Apparently they have been investigating her and have been told he turns up every day and lets himself in, thats not the case. The woman said he only sleeps at his flat and its not right that he visits everyday, he works nights and has to drive past the end of the road to visit so it seems logical that they do this rather than waste petrol driving back and forth.

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I believe the DWP/LA investigators are required to investigate tip offs, and I should be borne in mind that an investigation does not necessarily equate with a prosecution, although this business of your friend's ex husband not being able to stay over is a bit concerning. If I were them I would gather together all their financial documents, both together and separate, and look for evidence that points towards them living separate lives. For example- your friend says that she cannot have a mortgage in her name - does she have a letter from the bank stating this? If not, could she request that her bank give her this in writing, and in doing so, also confirm that she enquired about this with them? I would also try and speak with your local welfare rights who will have experience of these cases, and if you don't have any in your area, a trip into the CAB might be in order ( if you have both I would prioritise the former over the latter, although this is only based on anecdotal evidence). Also, if this gets as far as interview under caution, I would certainly take legal advice -- it can be hard finding legal representation that specialises in welfare law, and so I would use YELL to find a list of all criminal law solicitors in your area, and email them specifically asking if they had any specialists in social security law and benefit fraud.

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Have they started divorce proceedings? How long ago did they actually separate?

The reason that they are stating that he shouldn't be stopping over is that they would be viewed no differently than a couple where one of them works away from home during the week and returns to the family home at the weekend as the daily commute to work is too far/expensive etc.

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