Black Horse / lloyds TSB PPI Rejection

[levirocks]

Hi Guys,

 

My PPI claim has been rejected by Black Horse / Lloyds TSB. These are the reasons I said I was mis sold it.

 

I was told that this was required over the phone otherwise I wouldn’t be able to get the loan.

It was not explained to me properly.

I also was not asked if i had insurance elsewhere

 

Please see there response attached.

 

Any ideas on next stage?

 

Any help would be great thanks!

PPI Rejection.pdf

[dx100uk]

a very long letter of waffle!!

 

tell them to prove 'not speculate'

that you were not told it was compulsory on the phone.

 

dx

[levirocks]

a very long letter of waffle!!

 

tell them to prove 'not speculate'

that you were not told it was compulsory on the phone.

 

dx

 

 

They do seem to have gone on a bit!! Not sure where to go next!

[Fur]

First letter I Have seen from LLoyds actuallu rebutting the ppi refund. Change of tact from them? or have they now employed someone from Capital one!

[levirocks]

Any Ideas what to do next Guys? Should I just leave it now?

[dx100uk]

post 2

 

dx

[levirocks]

Okay thanks! I'm just not very good at working stuff like this and don't want to look stupid!

[xboxer]

Hi levirocks,

your letter sounds very similar to the ones I received from BlackHorse who initially rejected my claims, for me it was a case of letter ping pong using their findings against them.

 

If you applied over the phone does that mean you received your agreement pre-filled and you just had to sign where indicated?

Did your agreement state the PPI was optional, show the overall cost of the PPI?

Were you told you could cancel the PPI?

Lloyds mentioned that you had no other means in place at the time to pay the loan, hence the PPI, did they have a Needs and Demands questionnaire?

 

They have made no mention of taking this to the FOS, someone correct me if I'm wrong but I thought if they were GISC members then the FOS can still investigate.

 

The best thing is don't give up at the first hurdle it's what Lloyds wants.

[levirocks]

Thanks for your response. I can't remember too much about it to be honest. I remember doing it over the phone and was told that it was needed. That's about it!

[xboxer]

Have you still got the original paperwork?

[levirocks]

I have one page with the PPI agreement at home. Nothing is signed on it though. Just figures. Should I send an SAR?

[xboxer]

A SAR would probably be best, that would also give you the "information and evidence" Lloyds used in during the investigation.

 

The one page with the PPI figures on is that a copy of your credit agreement?

[levirocks]

Yes it is. I was thinking I might need to do an SAR. Is it best to send a response and the SAR at the same time or wait for the SAR incase I put my foot in it?

[dx100uk]

add a line to the SAR

 

ths request is to include copies of any/all agreements with your compny.

 

dx

[levirocks]

Sorry I am not very good at responding to letters. Does this sound any good?

 

 

Thank you for your letter regarding my complaint about being mis-sold your Payment Protection Insurance (PPI) Policy.

 

I intend to take this case to the Financial Ombudsman Service as I am unhappy with your decision.

 

I am awaiting details back from an SAR I have sent you which will give me more details to go the Financial Ombudsman Service with.

 

With regard to your replies I was NOT asked by your salesperson if I had adequate insurance cover through a separate income protection policy.

 

Also, When I took out the loan, I was told that my application would be refused if I did not also buy a PPI policy. The Financial Services Authority’s advice to consumers is that, while it does not breach FSA guidelines, a borrower should not be refused a loan if they choose not to buy an insurance policy.

 

 

In forcing me to buy this policy, you have also breached paragraph 8.6 of the Banking Code, to which you are a signatory.

 

I am requesting a full refund of all my insurance payments plus interest.

 

If I do not receive a favourable response from you within 14 days I will pursue this claim through the Financial Ombudsman.

 

Yours faithfully,

[dx100uk]

i would also add:

 

'Unless you have an actual transcript or recording of the matter 'i feel it is unfair for your to introduce 'pure speculation'

on what might or might not have happened in a telephone conversation you were not a party too,.

 

Using mere referance to your guidelines at the time to justify your refusal that 'it did not happen'

'because' those were in place, is wrong and unfair.

 

i strongly believe there was a culture of commission based selling during this period.

 

dx

[levirocks]

Thanks for your help!

[Sonea Fifer]

Hi there guys

 

Just wondering if Levirocks has any update in this issue?

 

I too received pretty much the same letter from Lloyds TSB this morning as the OP did in the first post. I'm now drafting a letter of complaint at the decision made and wondering where I go from here? Would I be correct in saying this is a standard rejection response as our two letters are so similar ?

[dx100uk]

start your own thread

 

see below

 

dx