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    • Yee I mentioned after the new regulations. Depends if the amount off to date will take that threshold below £50k
    • In short you never communicate with a Debt Collector, they have no power here at all. The snotty letter is only used to respond to a properly worded Letter Before Claim. The only time you would be recommended to contact the PPC is to send the snotty letter. You do nothing but keep the tripe they send you unless you receive a letter before claim.
    • Probably to do with the Creditor accepting the reduced payments claim as part of the IVA. - Thats my guess anyway.  As for the mount outstanding... 60k is incredible and im pretty sure a DRO wouldnt cover that much even after the new legislation.    For you @Alfy - Please stay headstrong and stop worrying. My viewpoint on debt with debt collectors is simple. You are a figure on a spreadsheet loaded into a database for them to run a collection cycle through.  They dont care about emotions or your situation, they just care about paying off their shareholders and trying to turn a profit.  They use varying tactics to increase the pressure on you to the point where you will break. People then fall for this an either cave in to DCAs before doing their own due diligence on the debts that are purchased or turn to IVAs like you have.    They are better ways to handle this and Im glad you feel better after a good nights sleep - I hope you can keep it up. 
    • Good afternoon,    I am writing in reference to the retail dispute number ****, between myself and Newton Autos concerning the sale of a Toyota Avensis which has been found to have serious mechanical faults.    As explained previously the car was found to be faulty just six days after purchase. The car had numerous fault codes that appeared on the dash board and went into limp mode. This required assistance from the AA and this evidence has already been provided. The car continues to exhibit these faults and has been diagnosed as having faults with the fuel injectors which will require major mechanical investigation and repairs.    Newton Autos did not make me aware of any faults upon purchase of the vehicle and sold it as being in good condition.    Newton Autos have also refused to honour their responsibilities under The Consumer Rights Act 2015 which requires them to refund the customer if the goods are found to be faulty and not fit for purpose within 30 days of purchase.    Newton Autos also refused to accept my rejection of the vehicle and refused to refund the car and accept the return of the vehicle.    It is clear to me that the car is not fit for purpose as these mechanical faults occurred so soon after purchase and have been shown to be present by both the AA and an independent mechanic.   Kind regards
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Howard Cohen/CL Finance Court Hearing - Help Please


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For a start I think the police were wrong not to give you a crime number, your wifes identity has been stolen and she has been forced to pay for a storecard she did not apply for. I think a revisit to the police with a copy of the claim form and demand a crime reference number.

 

Did you send HC a CPR 31.14 request.

 

If you have not done a CPR request, than you could do this tomorrow and submit an Embarrassed/Holding defence based on what you have already stated, but attach a copy of the CPR and your intention to submit a full and particularised defence once the claimant has complied with your CPR request. They have 7 days to comply.

 

Another part of your request could be to find out if this Storecard had been upgraded to a credit card.

 

Debbie

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And furthermore the police were correct - the victim of the fraud is not your wife but CL Finance who are the ones out of pocket.

 

But CL are not out of pocket if payments were being made and if they gain judgment on the debt.

 

But I do agree, you should have sent a copy of the passport, what you do is draw a line through the signature, this would prevent them scanning and reusing it. But as you already had the storecard agreement with a signature on it, they could not have recreated another agreement with her signature.

 

The application also has to have other personal details, date of birth and address at the time. Were these correct.

 

Debbie

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If the storecard was opened in 1995, CL must have been assigned the account in 2006.

 

Thats a period of 11 years that this card was being used. For the credit balance to increase to £9k, whoever was using this card was also making the payments. You need to request the statements for this period. To what address they were being sent and who was making these payments.

 

Do you know if the storecard was upgraded to a credit card ? This is important.

 

Debbie

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Take a look at the storecard application, at the top is the card reference number, if the card reference number on the claim is different to this one, than at some time the card was upgraded.

 

Also check that the interest rate on the application is the same as the one quoted on the POC.

 

And finally, are HC referring in the POC to any specific clause. If so, check that this tallies with the application you have.

 

The Terms and Conditions, and interest rate of a storecard and credit card are different.

 

Debbie

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Were you able to use the account outside of Debenhams when it was transferred to First Personal or GE Bank ?

 

hi 42man,

 

part of the problem sabr44 is having is that someone they shared a house with back in 1995 opened the account using his wifes name. The signature on the application is not hers, but the person had her address & DOB. The first she knew of it was when CL contacted her in 2007, confused and bullied she made payments of £1. The initial hearing before the judge did not go well, the courts seem to feel that because she made payments she has in effect accepted responsibility.

 

The case has been adjourned for now.

 

CL have so far only provided the Storecard application and statements for the period that she was paying.

 

Debbie x

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Then it has not been upgraded to a credit card.

 

You need to get hold of the statements for this card, they have to provide them to support the the amount being claimed, this will reveal to what address the statements were being sent and how payments were being made. The statements will show exactly which Debenhams store the card was being used.

 

Also GE would have had to issue a default notice before selling the account to CL. You want a copy of this, and to what address it was sent.

 

Also, for CL to legally own the account you should have recieved a Notice of Assignment. Again you want a copy of this and proof of service.

 

If the address on these are different to your address, it will strengthen your case.

 

 

A CPR 31.14 should be used to get these. They will have 7 days to comply.

 

Debbie

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