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    • Yes, send a message to the purchaser but keep it very friendly and simply that you noticed that the package has now been delivered.  I suggest that you ask them if they want to keep the package still or if they would rather return it and that if they want to keep it then please will they return your payment to you to your PayPal address. Keep it as polite and friendly as possible and then we will decide what to do if he doesn't reply or refuses.  Meanwhile I will have a look at Google earth and see if you are able to spot the gas meter outside the house to get an idea if the delivery is real. Get a screenshot
    • Santander have sent their final response and have agreed that they were in the wrong. They will be refunding me the amount I am due and £50 for the delay.  Just the interest factor would be more than double the £50 that they are offering. Thinking to just close this and move on. Is this what you would do?  Opened a FOS case on the 1st of June but haven't heard back yet. 
    • It just been delivered and ive had a live chat with p2g to get some proof of deliverey and they send me a picture of the parcel placed in a gas meter box which they class as a ' 'Safe Place'  and not placed into the hands of the buyer which is either a good thing as the buyer can claim he never received It so i can claim against p2g or a bad thing . Do p2g have coordinators when taking pictures and scanning of parcels ?  I know Royal Mail do ... I'm going to send the buyer a message and see what he says
    • Eight in ten voters support blocking bonuses for polluting water firm bosses INEWS.CO.UK Polling for i exposes level of public anger over sewage dumping  
    • Wow thats incredible. Thank you so much
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Honey vs Ulster Bank


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Could someon please help.

 

i have been pretty slack with this over christmas and was just about to write my rejection of settlement letter.

 

in it it says "

My letter before action sent previously indicates that you have until xx/xx/xx to respond before Court action commences. You are reminded that there will be no extension to this timescale."

 

it is now past the second 14 day timeframe. If they recieved my letter on the 19th then what should i put in the date part??

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hmmm really getting confused as to what to write in this last letter.

 

does this sound ok...

 

Response to settlement offer.

 

Dear [named sender or Sirs]

Thank you for your letter dated 19/12/2007

I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account, totalling £1681

 

I will accept the sum offered as part settlement. As it is not the full amount I feel I must now take this matter to the small claims court to recover the rest of my claim.

 

 

Yours faithfully

[signature]

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Hi, honey, i seem to be at the same stage as you, i recieved a refund of £270 before xmas, i just sent them the letter before action including thanking them for the paritial refund and that i want the rest. I recieved my reply the other day saying that i all they are going to refund so its off to court we go. Ill keep you posted on my progress.

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  • 1 month later...

court claim form has finally been filled in..

 

although i dont think it went through properly.

 

when the last page with payment details went though it said payment recieved, but it didnt give me a refrence number.. neither have i recieved an email or have anything pending veriication in my account :S

 

am going to give them a ring in the morning and see what the deal is.

 

does anyone know what kind of time scale this works on from here on in. if the online claim gets sorted today and i get the charges in the post to them by wed how long would it be till i hear back from them?

 

also, when asked on the claim form what date the claim arose i put the first date i asked for my statements back, i'm now worried that this will hold me back as i'm sure that should have been the date when i asked for a refund. will this hinder my case?

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