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    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
    • Regular savings accounts are accounts designed for savers who put money aside every month and reward them with a generous interest rate.View the full article
    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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1st Credit debt collectors re old Visa Associates loan, now Citi-financial


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What reason did they give for it not being SB they are very good at producing screen prints that show a card payment mysteriously appearing.

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What was your letter exactly please the phraseology is very important here.?

 

The OFT Guidance states the an acknowledgment must be inequivical and explicit.

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I'm afraid 1st Credit are right there is a clear admission that the debt subsists although disputed, I could put a letter together later in an attempt to bolw this out,

I can see a few eays to be as twisted in outlook as they are so just let me know if you want the letter.

Meanwhile do exactly what dx has suggested.

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Will start the letter later today and will include demand fror proof of 2009 alleged payment.

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Appendix B OFT GUIDANCE ON DEBT COLLECTION

B.7. A relevant acknowledgment will normally be made by performance of the

debtor (or his represenatative). For example by making payments, OR by making an unequivocal written

admission clearly acknowledging that the obligation subsists.

 

Although the letter implies acknowledgment, there is a sense that disputing the validity of the debt is not an

unequivocal admission.

 

I shall get an opinion from one more learned than I about 1300 today the will draft the letter.

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they both posted on here as attachements. i'll attach them again in this reply.

 

Letter to the Compliance Manager 1ST Credit.

 

Ref: xxxxxxxxxxxxxxxxxxx

 

 

Dear Sir or Madam,

 

I refer to your letter dated xx xx xxxx in which you atempt to refeute my claim that the alleged debt for £xxxx is statute barred because you received a letter from me dated xx xx xxxx, I do not acknowledge any debt to 1ST Credit as my letter was sent only in regard to a DISPUTE on the alleged debt which had NOT been rectified by the original creditor.

 

I therefore contend that my letter does no constitute an admission of liability as laid down in the OFT Guidance on Debt Collection 2003/2011 Appendix B,

at B7. The Guidance states: A relevant acknowledgment will normally be made by performance of the debtor (or his representative). For example making payments,or by making An unequivocal written admission that the obligation still subsisie.

 

This quite obviously is not the case here.

 

You also allege that a payment was made by me on xx xx xxxxx to a third party namely xxxxxxxxxxxxx, I categorically deny that I made any such payment thence your claim is refuted.

 

1ST Credit must produce irrefutable proof that any such payment was made, as I have no knowledge of the company you claim the payment was allegedly made to.

 

If a cared payment was made you must supply the following details:

1. The name on the face of the card.

2. The name of the card issuer.

3. The 16 digit card number and the 3 digit security code.

4 The expiry date of the card.

5. The date (exact) of the alleged payment.

6.The amount of the alleged payment.

If a cheque payment was made:

1. The name of the bank the cheque was drawn on.

2. The Cheque number and account number shown on the face of the cheque.

3. The name of thr drawer.

4. the date on the face of the cheque

5. The amount allegedly pai.

For all other payment types the details as laid out must be provided.

 

Unless this information is provided I cannot enter into any further correspondence on this matter, having

now researched 1ST Credit quite throughly given the unenviable reputation if find for your company I must

insist on the proofs laid out above.

 

For clarification I have not admitted any liability for the alleged debt and I have not at anytime made any payment

to any other debt collection agency.

 

I expect your reply within 7 days.

 

Send recorded delivery to The Compliance Manager ( marked CONFIDENTIAL).

 

Good Luck.

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  • 2 weeks later...

With Citi and 1st crud more likely a recon. + a stetement.

 

These debts are sold with the absolute minimum of details.

For clarification please when was the last payment or written acknowledgment made?

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Is the account showing on your credit files?

 

Because if your last post is accurate no payment or acknowledgment since April 2005 this debt is statute barred, so send the following by recorded delivery to 1ST Credit addressed to the Compliance Manager.

 

Ref: as on their letters.

 

Dear Sir or Madam,

 

Formal Notice.

 

I refer to the debt for £xxxx Which 1ST Credit allege is owed by me, please take note I do not acknowledge any debt to your company or any company you may claim to represent.

 

I have now taken advice on this matter and have researched my credit history and have concluded that any such alleged debt is statute barred, given this information I will not now or at any time inthe future make any payment or offer of payment regarding this alleged debt.

 

You will now cease to process and store all date relating to me with immediate effect.

 

I am fully aware of the Limitations Act 1980 and the OFT Guidance on Debt Collection 2003/2011 and specifically the sections regarding the pursuit of statute barred debts.

 

I now consider this matter closed.

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