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    • old and new threads merged i though you were going to send the SB letter in 2017? dx  
    • dunno you've not scanned up what you've had before how can we tell?  
    • Today , after a lot of years i received a letter from this lot. Very friendly, "Were writing to remind you that we haven't had any contact from you in a while".  The velvet fist, followed by  a veiled threat to get their preferred debt collectors involved. Yep dead right. In 1992/3 I took out a Student load under duress from DHSS. up to 2000 I had successfully gotten deferment on low income. But rather than sign on as unemployed ,I decided to be self employed. I applied and they asked for all sorts of documents. I obliged and then correspondence ceased from them, circa 2001. To date I have had no correspondence from Student Loans. I was made redundant in 2009 and reached 65 in 2012 , at which age the loan should have been cancelled. Now , today, 12 years on retirement and 11 ( at least years after last contact) I get a letter with veiled threats. Do I , as I smell a scam a) ignore it and hope that Erudio will think that this phishing attempt has failed or b) respond with a statute barred letter or c) remind them of legal terms that loan should be cancelled 12 years ago or d) combination of b) +c)      
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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previous subsidence, 5 years insurance, increased price tripled!!!


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Can anyone advise, I have a house which had previous subsidence/movement, work done by new method of stabalising 6 years ago, (as method used on C4 homes,all good), no problems since, but insurance company last year upped the price by double! Now this year have doubled that!!! :-x so what started out as a £295pa policy, they are now asking for £1,200! I'm stumped because I can't seem to get another insurance company to take me on, what can I do? Anyone here got experience with this kind of problem?

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This is where you need to look into specialist brokers such as HomeProtect and Bureau Insurance Services. Towergate may also be able to help.

 

The problem for Insurers is that they have had sore experience in the past. I have seen examples of Insurers taking on a previous subsidence risk, after seeing acceptable surveyors reports and then a few years down the line, they have then had another subsidence problem. So that makes it not very appealing to new Insurers and not great for the current Insurers. The current Insurers have a risk for which they have paid out a large sum, with the possibility of more to come. Whether this justifies a trebling of premiums is debatable.

 

After 15 years without any further subsidence, Legal and General will take a look at the risk. But only 6 years after a subs issue, you may find it difficult to obtain alternative cover.

We could do with some help from you.

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Really sorry, I forgot to mention a really important thing, current insurers did not have to pay for any previous subsidence problem, it was dealt with previous to me buying property and so insurers were very much aware of history of the house when I bought it, so I really don't understand why the premium has risen so much as it was really reasonable for a good few years, what's happened?:???:

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Ok so they took you on and they have decided as a captive customer they think they can get away with charging you a much higher amount.

 

I have worked for a major Insurers and have been responsible for re-rating renewals. Normally if the increase is more than a certain percentage or there is a specific risk, your policy would have been flagged up for individual consideration. So I think someone at the Insurers has made a conscious decision to increase your premium. You can complain about it, but they might stick to their guns and it is not something the FOS will get involved in.

 

If you don't like the premium, it should be possible to obtain cover elsewhere, but you will probably need to speak to brokers, as advised earlier.

We could do with some help from you.

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Thank you Uncle, but isnt there must be some kind of margin they can work within, I'm assuming this is legal, (although grossly unfair), isn't there some kind of agency/ombusman that stops insurance companies ripping people like me off, it is daylight robbery and totally unprofessional and downright wrong:x I feel liked a victim of street robbery but nobody can help even though I know the criminal:???:

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There are no margins for rating, it's not a legal requirement, as a consumer, if you don't like it you can go elsewhere. It's really ripping you off, if insurers have had a spate of subsidence claims over the last couple of years,and the likelyhood is more subsidence claims to come due to the dry weather we have had since the summer (talk of hosepipe bans in the press) then they are going to charge you and everyone else more for the risk. It's just unfortunate for you, subsidence is the deemed risk at present. Shop around, good luck with it, I would feel the same in your shoes.

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