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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Changes at HFO / Turnbull Rutherford – Quarterdeck Law Ltd


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Interesting, the phone number to ring is

 

Telephone: 01932 332027

 

which is not Indian call centre, those are 0203 made up numbers. not that anyone should call them without carefully recording the call!

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Presume that you will get one of the normal Roxie 'threat monkeys' then.

 

Hopefully, the complaints against Rox will increase so they loose their license too - not that I want people harassed by them :madgrin:

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Mornin all i have looked at the thread but cant get my thick head around it :( have HFO gone yet? or have they just changed there name? knowing they are going down the pan :)

 

I think the problem is we do not know exactly what is going on which makes it all the more fascinating!

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I had a letter in the post two days ago from Roxburghe, the account is still in dispute with HFO Services.

 

Can you report this to OFT - think that you may have already made a complaint to them. Also update your own thread if you like.

 

Thanks for the info!

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Today I received letters from Roxburghe saying that they have been instructed by their client HFO and are now dealing with "my" account.

They are making an offer because they are "unlike other Debt Collection Agencies would like to assist ...in bringing this matter to a conclusion".

 

Jenny - I think that you need to start your own new thread about this and give us the details of this debt and what has been happening in the past. That way we can advise you properly on how to deal with it. This thread will get very confusing if we start covering different cases

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  • 2 weeks later...

Hi Mohair, welcome aboard

 

Glad this is helpful - please continue to contribute and start a thread if you like and give us more details, particularly about what type of account this is.

 

Certainly inform TR that they have not fulfilled your request and any attempt at legal action will be vigorously defended and also get a complaint to OFT ASAP, particularly about TR as HFO seem to have been put to sleep!

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