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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Harrassed by Lowell - Debt not mine


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42man,

 

Your post light a lit in my head, then caused me some concern.

 

Let's say you like the OP gets embroiled in a debt that isn't yours, its up to the claimant to prove.

 

Having no real legal knowledge or clue, you end up having to go to court, acting as lip you merely state I have no debt... claimant can't prove it either.

 

Judge adjourns the hearing asking claimant to provide evidence of debt against defendant.

 

2nd hearing defendant still hasn't followed proper court protocol, but the claimant still can't prove debt is defendants, what happens now?

 

Surely if the claimant can't prove the debt is the defendant, then the judge can't make the defendant bankrupt, regardless of what if any protocols the defendant missed or didnt adhere to? Surely there must be some sort of common sense in an instance like this?

Especially if there is a chance of being made bankrupt involved?

 

I'm thinking go see a solicitor? but what if it is someone who can't afford a solicitor, no claim to legal aid but also no understanding or court proceedings?

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42man is bang on the money here.

 

For this to have got so far just shows how bad this industry is.

 

Foggy, I completely empathise with you. It is a monumental waste of time for both parties concerned. You must hit Lowell for six in the court room, be clear and concise... as you are acting LiP no-one expects you to know consumer law inside and out but the facts should speak for themselves and make sure you go all out for wasted costs, its £18 per hour now you can claim back.

I'm all for common sense to prevail here but make sure you spell this mistake Lowell have made out to the Judge and give Lowell the thrashing they deserve for putting you in a position no-one should have to be in.

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  • 2 months later...

Hang on,

 

I'm confused and it takes a lot to confuse me this much.

 

The whole crux of this matter is that Lowell are taking you t court for a debt. A debt that is not yours.

 

From what I can gather you can prove that debt is not yours, even though Lowell are adamant it is. I have heard of similar.

 

What I am struggling to understand is that the costs whilst astronomical for the apparent amount ( from what the op has mentioned ) the fact still remains that the debt is not yours.

 

It wouldn't in my eyes matter if the barrister was no1 in the world, surely if it isn't yours then it isn't yours?

 

I don't see how it can be not found in your favour? It seems clear cut to me?

 

Anyone care to fill me in?

Steve

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