Barclaycard PPI Claim

[GLA]

Hi Guys,

I have just received a response to my Claim on missold PPI against a Credit card I took out Years ago. The letter states that they are unable to uphold my complaint as they have identified that my application was submitted by post and that the process required me to select a specified type of cover.

 

Looking for advise on how to respond. Should I go down the SAR route first and then the FOS

 

Should I inform them that I am contacting the FOS?. As I took out the agreement when I was a mere teenager (18 years ago) they have advised that I positively checked the box in my postal application however they have not provided me with any evidence to confirm this and my memory will not go that far back ;-).

 

In addition to this they have also informed me that the date of sale was before Barclays became signatories to the General Insurance Statndards council code of practice. I saw on another thread that the previous codes of practice would be covered under the FOS. Is this true?. I tried ringing today but their phones seemed to be down, I will try again tomorrow.

 

Thanks for this great forum. It's certainly an eye opener to the big bad world of financial institutions.

[rebel11]

Hi gla

 

Welcome to CAG

 

The guys will be happy to advise as soon as they are available. Have a read of 2 and 3 in my signature.

Don't give up, it's a predictable response from Barclays.

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

[ims21]

Hi

 

Yep as Rebel says, totally predictable.

 

What did you send them with your original claim, i.e. did you work out any figures and did you complete a fos questionnaire?

 

I take it their letter says its a final response?

 

ims

[GLA]

Hi IMS,

I sent them a Letter of intent in relation to claiming PPI. In the letter i set out my reasons for claiming i'e Not informed that the Policy was Optional, I Realized that I may have had alternative cover, Not given the correct info when the policy was sold and that it was not sold in my best interest.

 

I had not set out any Figures but in the letter I had stated that I would expect the statutory 8% interest on my claim. I guess that may have been to my detriment assuming that they would do this?. I wouldn't even know where to start given that the card was taken out and used frequently since 1994 \ 1995. I stopped the PPI in 2010 when all of the hype about it was starting to circulate the media, If only then I had realized options I may be in a different position today. But Hindsights a wonderful thing.

 

Any way, 2/3 weeks later I received a letter saying that they were looking into my claim and asked me to fill out the FOS Questionnaire, all of which I duly did. They responded and said I would have a reply and decision by a certain date which give or take a couple of days they did adhere to.

 

However, Like you say thay have stated that this communication " As a result we are not able to uphold your complaint" should be viewed as their final response in relation to this matter and then they go onto inform me that as the date of sale was before Barclays became signatories to the GISCCP my complaint would not be elegible for referral to the FOS.

 

Is this truly a std response and is it worth pursuing further?.

[ims21]

Hi

 

Yes it is a standard at the moment from Barclays....an attempt to confuse and confound.

 

If you have all of your statements you can use the fos redress spreadsheet in the PPI stickies to work out what you should expect back.....see here

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-2011

 

Send copies of all your correspondence in the matter to fos and let them know what Barclays are up to by telling people they cannot go to fos.

 

ims

[GLA]

Thanks again. Then I guess I need to follow thru with the SAR with Barclaycard 1st since I don't have all Statements and can only find very little recent ones from 2007\2008. Not all though. Once I receive those then I can use the redress spreadsheets and follow thru with the FOS. Should I state my intentions to Barclaycard when responding to this letter?.

[ims21]

No you don't need to tell Barclaycard anything

 

ims

[GLA]

Ok, Thanks, I'll keep you posted.