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    • Yeah I figured, unlikely I'll need credit anyway mortgage all paid off etc so I'll take that on the chin and learn from the experience. Probably would've beaten that too had I remembered the protocol, first time ever going through the process though sob it wasn't familiar to me  Oh well  
    • This is my slightly amended WS taking on board your previous comments, any suggestions for amendments would be most appreciated.  Thank you for you time.   1.        I am the Defendant in this matter. 2.        The facts in this statement come from my personal knowledge. 3.        I became aware of original Judgement following a routine credit check on or around 14th September 2020. 4.        The alleged Letter of Claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address. 5.        The Judgement debt was not familiar to me so I began investigations to ascertain what the debt related to and how such a figure had been equated in any event. 6.        I made immediate contact with the Court, the Claimant Solicitors and the Claimants thereafter, asking them to provide me with a copy of the original loan agreement but this was not provided to me.  7.        I sent a Data Subject access Request to Barclays but no agreement was provided – See appendix 1 which details the timeline of communication between myself and Barclaycard as well as copies of correspondence between us. 8.        I do not admit to entering an agreement with Barclaycard in 2000. 9.       The claimant has failed to comply with the additional directions ordered by District Judge Davis and therefore this claim should be automatically struck out.  10.    The claimants have failed to disclose a true executed copy of the original agreement they refer to within the particulars of this claim. They are not entitled to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974 12.   The reconstituted standard Barclaycard agreement that the claimant has included in the court bundle does not satisfy any CCA request and so the claimant is and remains in default of my CCA request and therefore unable to enforce the alleged agreement. 13.  The claimants have failed to provide proof the assignment, such as a deed of assignment. 14.  The claimant has failed to provide a statement of account setting out how the alleged debt accrued under that agreement 15.   Despite numerous requests to the claimant, I have still not seen any evidence, such as an original agreement or deed of assignment, that substantiates the claimant’s assertion that I owe the debt to the claimant, nor evidence of how the debt was accrued. 16.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.
    • A set aside application costs £275 which is more than the judgement so not worth it. Not that they would grant a set aside anyway.  Set asides are granted, for example, to people who moved and didn't get the court papers, so have a genuine reason for not defending.  Forgetting doesn't count. Your only choices are to pay up within 30 days, or defy the court and not pay.  If the latter, we've never seen a PPC enforce judgement for a single ticket, ever, you would get away without paying - but you would have a CCJ and a knackered credit file for six years.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Studio Cards


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Sent a letter before action to Studio, they have replied that they are currently reviewing their administration charges, but in the meantime have removed administration charges from my account to the value of £133.70.

 

My claim with them is £716 not including interest.

 

Although they claim is for £716 which is Administration charges and service charges, they service charges increased with the administration charges. i.e. service charges are another word for interest (I believe).

 

Therefore I assume the removal of £133.70 is not acceptable and will send them another letter or do I go for Court action.

 

Carol

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

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Hi Carol.

 

You can accept their offer only as a part payment to your original claim.

It's your money,so claim it all back.Her is a sample letter Joni2bad wrote to help you:

 

BANK NAME

Address

Address

Postcode

Re: Account number XXXXXXXX

Response to settlement offer.

 

Dear [named sender or Sirs]

Thank you for your letter dated xx/xx/xx

I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account, totalling £xxxx

 

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder, with a County Court claim if necessary.

 

My letter before action sent previously indicates that you have until xx/xx/xx to respond before Court action commences. You are reminded that there will be no extension to this timescale.

 

I trust this clarifies my position.

 

 

Yours faithfully

[signature]

Good luck

Ukaviator

 

 

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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  • 2 weeks later...

Two days past the deadline for them to pay me my money. Heard nothing. Just waiting for my lawpack and I will be issuing.

 

Carol

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

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Received a letter today from Studio saying

 

Having investigated our records, it is clear that you have chosen to pay your account by instalments and are therefore subject to the terms and conditions detailed in the credit agreement sent with your first order.

 

As a recent OFT investigation only referred to penalty charges added to an account we do not feel that your request for service charges to be refunded in this matter to be a valid request

 

However we do acknowledge that the administration charges has resulted in a higher service charge been applied to a number of your statements. In order to rectify any amounts you have been charged incorrectly I have credited the last two service charges and can confirm that credits to the value of £43.09 will be detailed on your next statement

 

Please be advised that on our next update to our Credit Reference Agencies your details will be amended and I can confirm that no adverse payment details will be held as a result of this matter.

 

This is the final action in respect of this and now consider the matter closed.

 

 

 

Any advice would be appreciated on how to take this further.

 

Carol

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

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Hi carol - just reading your posts as i too have started a claim with Studio - I'm certainly no expert but would presume this could be accepted as another part payment as I presume this does not cover the admin charges on your account. I've only claimed admin charges on my claim with them but mine is 'only' for £155.80 over 2yrs so didn't bother with the interest

 

Good luck with the rest of your claim x

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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What service have they provided because you are paying by instalments Carol? What does the administration charge cover? I think you should see if they can provide you with a copy of the credit agreement and terms and conditions.

 

You need to esablish if it is a genuine service charge, or if there are any penalties. If penalties then you should claim. The administration charges definitely sound like penalties.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I am going to write to them again asking for a copy of the credit agreement. The service charge increases substantially if they dont get paid on time and as I have refused to pay them any more money until I get this sorted. The service charge is getting higher and higher.

 

I assume the service charge is another name for interest on goods I have had.

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

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Carol - I agree - the service charge I think is another word for interst - I've not heard anything from them after my prelim letter yet so gonna look into claiming the interest ('service charge') on the fees back too ;)

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Carol - Just been looking into claiming back interest (service charge of 2.5% of brought forward balance) charged on charges & have re-entered into a new spreadsheet (used the complex credit card one in library) ... makes a difference of just £9.05 extra (better in my pocket!) & of course it all adds up when the 8% int on top too ..... ;)

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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Hi chezt

 

I have sent my CCA letter (as I have done under my Shoe Tailor forum). Lets see if they can provide the right documentation.

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

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Surely you have a right to reclaim all the interest (service charges) you have paid on the portion of the monthly amount which is unlawful fees anyway? Why do you need a copy of the CA?

 

Good luck - I'm keepin an eye on how u get on - I've started a thread for my claim called 'chezt v studio cards' I'm looking for a cheque as my balance is clear now. :)

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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  • 3 weeks later...

Hi there, just stumbled across your thread.I have claimed and got all my money back of studio.

I claimed the charges and the interest (service charges) relating to the charges. They gave me the same Bull.... about the service charges, you know....you paid in installment thats why you pay service charges.

I send them the following reply:

Dear Mr Rapson,

Thank you for your part refund of my charges which i am claiming back.It is accepted as part settlement only.

I note that you have not added the interest i am claiming, as you state this is a service charge for paying by installments.Just to clear something up:

Every time you put a charge on my account, my balance increases and therefore my interest on the balance increases.I am claiming that part of interest back that is relating to my charges to the account.Therefore i am still persuing the outstanding balance of £xx.xx.

Therefore i will give you 10 days to

to pay up the outstanding interest i had asked you for in my letter before action to you dated the 26th July 2006. If the money is still outstanding by the 28th September 2006, i shall begin a claim against you for the full amount of £xx.xx plus

my costs and without further notice.Blah Blah Blah.

Please take note that they also sent me the money in form of Vouchers.You do not have to accept that kind of payment.

I did send mine (recorded post of course!) back explaining that

i paid in pounds sterling and would expect the same of them.

And i did get it.

Sorry for the long post, just thought it might be helpful.

Good Luck,

jellybabe

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Hi jellybabe

 

Thanks for your comments.

 

I sent my letter asking for a copy of the credit agreement and received two replies. One stating that this account is now in the hands of an External Collection Agency and the other stating my letter has been forwarded to the Specialist Department and they should be in contact shortly. That letter was sent on the 3rd November. So basically they have 14 days and one full month to send it.

 

I will just have to wait and see what happens with this one.

 

To be quite honest this whole thing (and other accounts) is getting me down. I really need to issue against A&L so I have some money to take the others to Court but finding £80 this side of Christmas is an impossibility. Not sure where I stand with threatening to take action and not actually doing it until months later. Do I need to start the whole process again or can I just issue.

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

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Hi, know what you mean. I threatened Cahoot a few months ago with action, but couldn't find the money yet.

As far as i know you don't have to start all over again. It just looks to the courts that you have given them a little bit more time to settle. Which is not considered as being bad i suppose.

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I don't know your circumstances, but if you are on certain benefits you can claim exemption from court fees. I'm not sure of the exact detail but it could be worth you looking into it. You would need to do this at your local court office before putting in a claim there. Why not ring the court and find out the criteria?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Certain tax credits qualify, but can't remember which.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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No I am not on any benefits to be able to claim exemption. Just in debt and dont have a lot of money to spare

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

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Well I know that feeling. Remember if you can scrape it together for A&L you will probably have it back within a month.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Carol - did you get a cheque for your initial offer? I've had my cheque today for all charges plus the interest (Service charges!!) charged - They haven't paid the contractual interest I was charging them though so I need to send another letter.

 

I don't understand what is happening with your claim - I haven't even got to LBA stage yet.

 

If I were you I would forget about seeing the credit agreement (if you read my post they mentioned it in my letter but contradicted themselves!) and I would issue another request for payment - they really should not have forwarded this to a debt collection agency as your debt is in dispute - surely?!

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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No I didnt get a cheque they said they would deduct it from the amount I owe. I have yet to see this on paper.

 

Whatever they offer will only get rid of a debt it wont give me any money at all. They have increased it so much with service charges from the original debt

 

I will look at your post and maybe send another letter

 

Carol

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

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They have increased it so much with service charges from the original debt

Carol

 

Remember you can claim the charges & the service charges - this is what I have just had refunded in full. I'm now going to persue the claim for contractual interest (I sent them a revised Prelim letter a while ago) as they seem to have ignored my request for this. Basically I'm charging them interest at their rate for MY money whilst they've had it.

 

Please let me know if I can help you in anyway with this - perhaps you could try sending a revised prelim if you haven't already done your LBA? May have to check with of the mods if you've done LBA already but I'm sure there is a way round it - why not try going for contractual interest too? Anyway - think about it & let me know if you need help :)

  • Haha 1

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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