Jump to content


  • Tweets

  • Posts

    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Studio Cards


carolbl
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5536 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Sent a letter before action to Studio, they have replied that they are currently reviewing their administration charges, but in the meantime have removed administration charges from my account to the value of £133.70.

 

My claim with them is £716 not including interest.

 

Although they claim is for £716 which is Administration charges and service charges, they service charges increased with the administration charges. i.e. service charges are another word for interest (I believe).

 

Therefore I assume the removal of £133.70 is not acceptable and will send them another letter or do I go for Court action.

 

Carol

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

Link to post
Share on other sites

Hi Carol.

 

You can accept their offer only as a part payment to your original claim.

It's your money,so claim it all back.Her is a sample letter Joni2bad wrote to help you:

 

BANK NAME

Address

Address

Postcode

Re: Account number XXXXXXXX

Response to settlement offer.

 

Dear [named sender or Sirs]

Thank you for your letter dated xx/xx/xx

I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account, totalling £xxxx

 

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder, with a County Court claim if necessary.

 

My letter before action sent previously indicates that you have until xx/xx/xx to respond before Court action commences. You are reminded that there will be no extension to this timescale.

 

I trust this clarifies my position.

 

 

Yours faithfully

[signature]

Good luck

Ukaviator

 

 

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

Link to post
Share on other sites

  • 2 weeks later...

Two days past the deadline for them to pay me my money. Heard nothing. Just waiting for my lawpack and I will be issuing.

 

Carol

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

Link to post
Share on other sites

Received a letter today from Studio saying

 

Having investigated our records, it is clear that you have chosen to pay your account by instalments and are therefore subject to the terms and conditions detailed in the credit agreement sent with your first order.

 

As a recent OFT investigation only referred to penalty charges added to an account we do not feel that your request for service charges to be refunded in this matter to be a valid request

 

However we do acknowledge that the administration charges has resulted in a higher service charge been applied to a number of your statements. In order to rectify any amounts you have been charged incorrectly I have credited the last two service charges and can confirm that credits to the value of £43.09 will be detailed on your next statement

 

Please be advised that on our next update to our Credit Reference Agencies your details will be amended and I can confirm that no adverse payment details will be held as a result of this matter.

 

This is the final action in respect of this and now consider the matter closed.

 

 

 

Any advice would be appreciated on how to take this further.

 

Carol

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

Link to post
Share on other sites

Hi carol - just reading your posts as i too have started a claim with Studio - I'm certainly no expert but would presume this could be accepted as another part payment as I presume this does not cover the admin charges on your account. I've only claimed admin charges on my claim with them but mine is 'only' for £155.80 over 2yrs so didn't bother with the interest

 

Good luck with the rest of your claim x

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

What service have they provided because you are paying by instalments Carol? What does the administration charge cover? I think you should see if they can provide you with a copy of the credit agreement and terms and conditions.

 

You need to esablish if it is a genuine service charge, or if there are any penalties. If penalties then you should claim. The administration charges definitely sound like penalties.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

I am going to write to them again asking for a copy of the credit agreement. The service charge increases substantially if they dont get paid on time and as I have refused to pay them any more money until I get this sorted. The service charge is getting higher and higher.

 

I assume the service charge is another name for interest on goods I have had.

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

Link to post
Share on other sites

Carol - I agree - the service charge I think is another word for interst - I've not heard anything from them after my prelim letter yet so gonna look into claiming the interest ('service charge') on the fees back too ;)

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

Carol - Just been looking into claiming back interest (service charge of 2.5% of brought forward balance) charged on charges & have re-entered into a new spreadsheet (used the complex credit card one in library) ... makes a difference of just £9.05 extra (better in my pocket!) & of course it all adds up when the 8% int on top too ..... ;)

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

Hi chezt

 

I have sent my CCA letter (as I have done under my Shoe Tailor forum). Lets see if they can provide the right documentation.

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

Link to post
Share on other sites

Surely you have a right to reclaim all the interest (service charges) you have paid on the portion of the monthly amount which is unlawful fees anyway? Why do you need a copy of the CA?

 

Good luck - I'm keepin an eye on how u get on - I've started a thread for my claim called 'chezt v studio cards' I'm looking for a cheque as my balance is clear now. :)

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

  • 3 weeks later...

Hi there, just stumbled across your thread.I have claimed and got all my money back of studio.

I claimed the charges and the interest (service charges) relating to the charges. They gave me the same Bull.... about the service charges, you know....you paid in installment thats why you pay service charges.

I send them the following reply:

Dear Mr Rapson,

Thank you for your part refund of my charges which i am claiming back.It is accepted as part settlement only.

I note that you have not added the interest i am claiming, as you state this is a service charge for paying by installments.Just to clear something up:

Every time you put a charge on my account, my balance increases and therefore my interest on the balance increases.I am claiming that part of interest back that is relating to my charges to the account.Therefore i am still persuing the outstanding balance of £xx.xx.

Therefore i will give you 10 days to

to pay up the outstanding interest i had asked you for in my letter before action to you dated the 26th July 2006. If the money is still outstanding by the 28th September 2006, i shall begin a claim against you for the full amount of £xx.xx plus

my costs and without further notice.Blah Blah Blah.

Please take note that they also sent me the money in form of Vouchers.You do not have to accept that kind of payment.

I did send mine (recorded post of course!) back explaining that

i paid in pounds sterling and would expect the same of them.

And i did get it.

Sorry for the long post, just thought it might be helpful.

Good Luck,

jellybabe

Link to post
Share on other sites

Hi jellybabe

 

Thanks for your comments.

 

I sent my letter asking for a copy of the credit agreement and received two replies. One stating that this account is now in the hands of an External Collection Agency and the other stating my letter has been forwarded to the Specialist Department and they should be in contact shortly. That letter was sent on the 3rd November. So basically they have 14 days and one full month to send it.

 

I will just have to wait and see what happens with this one.

 

To be quite honest this whole thing (and other accounts) is getting me down. I really need to issue against A&L so I have some money to take the others to Court but finding £80 this side of Christmas is an impossibility. Not sure where I stand with threatening to take action and not actually doing it until months later. Do I need to start the whole process again or can I just issue.

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

Link to post
Share on other sites

Hi, know what you mean. I threatened Cahoot a few months ago with action, but couldn't find the money yet.

As far as i know you don't have to start all over again. It just looks to the courts that you have given them a little bit more time to settle. Which is not considered as being bad i suppose.

Link to post
Share on other sites

I don't know your circumstances, but if you are on certain benefits you can claim exemption from court fees. I'm not sure of the exact detail but it could be worth you looking into it. You would need to do this at your local court office before putting in a claim there. Why not ring the court and find out the criteria?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Certain tax credits qualify, but can't remember which.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

No I am not on any benefits to be able to claim exemption. Just in debt and dont have a lot of money to spare

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

Link to post
Share on other sites

Well I know that feeling. Remember if you can scrape it together for A&L you will probably have it back within a month.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Carol - did you get a cheque for your initial offer? I've had my cheque today for all charges plus the interest (Service charges!!) charged - They haven't paid the contractual interest I was charging them though so I need to send another letter.

 

I don't understand what is happening with your claim - I haven't even got to LBA stage yet.

 

If I were you I would forget about seeing the credit agreement (if you read my post they mentioned it in my letter but contradicted themselves!) and I would issue another request for payment - they really should not have forwarded this to a debt collection agency as your debt is in dispute - surely?!

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

No I didnt get a cheque they said they would deduct it from the amount I owe. I have yet to see this on paper.

 

Whatever they offer will only get rid of a debt it wont give me any money at all. They have increased it so much with service charges from the original debt

 

I will look at your post and maybe send another letter

 

Carol

A&L debt due £873.36

Studio Cards £851.54

Shoe Tailor £1137.96 and rising monthly

Capital One ?

Link to post
Share on other sites

They have increased it so much with service charges from the original debt

Carol

 

Remember you can claim the charges & the service charges - this is what I have just had refunded in full. I'm now going to persue the claim for contractual interest (I sent them a revised Prelim letter a while ago) as they seem to have ignored my request for this. Basically I'm charging them interest at their rate for MY money whilst they've had it.

 

Please let me know if I can help you in anyway with this - perhaps you could try sending a revised prelim if you haven't already done your LBA? May have to check with of the mods if you've done LBA already but I'm sure there is a way round it - why not try going for contractual interest too? Anyway - think about it & let me know if you need help :)

  • Haha 1

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...