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Santander Late payment fees on storecard - refunded


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Hi

Sent a claim for late payment fees on Debenhams and HOF storecards to Santander .

Rather surprisingly they have agreed to refund all the charges in the past 6 years and as a gesture of goodwill added 8% simple interest.

They have credited this to my account , which I don't have an issue with as have done some Xmas shopping using the cards.

This is their final response.

A couple of queries

1. Is it worthwhile complaining to FOS about the interest they have refunded?

2. What is the FOS view and how do they calculate redress ? DO they take the same approach as with credit card PPI

3. Has anyone had a complaint upheld by FOS in relation to refund of late payment fees ?

 

I have searched the Forums and most of the examples involve going to court , which is not something I want to do.

 

In one sense I don't have anything to lose as they have refunded the charges , but what I find strange is that the interest I have claimed is less than the £500 FOS will charge them for investigating this.

 

Regards

W

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the 8% interest is a standard rate and reflects the rate of interest that you would get from the ombudsman. No point in contacting the ombudsman about it.

 

You say that they have refunded six years of charges. Why only six years? They should be paying back everything right to the beginning.

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Hi

Thanks

They have not refunded a couple of fees incurred in 2005 , which amounts to £30. I assume they will claim time limitation on these.

 

I am happy with the outcome, just wasn't sure whether there was any point going to FOS. I expected them to turn this down , so this was a surprise.

 

Also pleased with how quickly they dealt with this as I sent the letter of complaint and SOC on 25th November which they ackowledged , all dealt with in 14 days .

 

Just need to check my statements.

 

Regards

W

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Hi

 

And don't forget, fos only charge the fee to the bank if they accept the case. If they reject your claim out of hand without launching an investigation then the bank doesn't pay a fee.

 

 

Oh sorry....Congratulations

 

ims

 

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