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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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2004/2005 I got myself into financial trouble. I entered a DMP and started to tackle my debts. I ended up with 7 or 8 defaults on my credit files. Present day situation following a 4 year battle- I have one default, which will no longer show in November 2012. I'm fighting this one still but don't expect the DCA to give in- they haven't done over the past year or so.

 

I'm also waiting on a PPI refund. I had to go to the FOS to be successful in my claim. The FOS wrote to me to say that I would have to wait up to eight weeks for my card provider to write with their offer. 7 weeks have passed.

 

Due to the defaults on my files, the only credit I could obtain was a high interest card, 49.9% apr. Unfortunately, I rely on credit in emergencies, and for the past 18 months the card has been maxed out because we were forced to move house three times in 4 months. Some months I can only manage minimum payments, others I make double the minimum payment, sometimes I can't afford the payment.

 

We have arrears with our electricity provider and huge council tax arrears.

 

Now the government wants to increase my pension contributions, cap my wage rise (its frozen at the moment), and generally prices of everything are rocketing.

 

I was on a high getting down to one default but these stubborn buggers are ruining my life, my family's life, and I fear I'm entering another 6 years as an affordable credit pariah thanks largely to this one DCA. Every day is a headache (literally) and it is impacting on my relationship with my partner and my step-son. There are times the car runs on fumes and I don't know whether I have enough fuel to get to work, or home from work.

 

I would love to study again to really boost my career, but that takes money, lots of it.

 

What's the point of getting out of bed in the morning? Can we the masses ever win over immoral big business? Here was me thinking slavery was abolished.

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yes, it is very bad – and I'm afraid it will get worse.

 

The only thing I can suggest is to use your anger as energy to fight them. It is personally fairly damaging stuff but otherwise you'll be beaten into submission and then you won't get out of bed.

 

Which company is it which now owes you the PPI?

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Egg. The FOS say Egg will refund using the FOS guidelines for PPI refunds.

 

Incidentally, this final default on my file is being removed. I complained to both the OC and the DCA about the default. The OC originally sent a letter saying it was accurate. I haven't heard from the DCA yet. I've just received a letter from the OC stating they will re-take control of the credit file entries and backdate the default date to what it should've been, if they had followed the ICOs technical guidance.

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Egg. The FOS say Egg will refund using the FOS guidelines for PPI refunds.

 

Incidentally, this final default on my file is being removed. I complained to both the OC and the DCA about the default. The OC originally sent a letter saying it was accurate. I haven't heard from the DCA yet. I've just received a letter from the OC stating they will re-take control of the credit file entries and backdate the default date to what it should've been, if they had followed the ICOs technical guidance.

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