Burnside Vs Halifax

[bur667]

The story so far then...

 

19th August: Sent SAR and received 51 pages of statemnts by 8th September.

 

10th September: Sent prelim and received reply on...

 

21st September: Saying, and I quote...

 

Customer Service Complaint

 

Dear Mr Burnside

 

I refer to your cardcash account and your letter dated 10th September

 

I was very sorry to hear that you have had cause to complain about the service that you have received recently.

 

In view of the nature of your complaint I have referred the matter to a Senior Customer Relations Manager within my Head Office who will now deal with you direct.

 

You will find enclosed a copy of our leaflet which tells you how we will handle your complaint

 

Your concerns will be dealt with as quickly as possible but if you need to speak to me in the meantime please telephone me on 0151 224 7541

 

Yours sincerely

 

 

Paula Hunter

Customer Care Manager

 

 

Next up: 25th September: Send LBA

 

Coupla questions now then...

 

1) When should I be issuing a claim with the court, and, where should I go to check what I should be doing in the next coupla weeks?

 

2) Is it likely Halifax will get nasty?

 

Ok, so that's 3 questions, nevermind Anyways, thanks for the help in advance people.

[morgan054]

If you send the LBA 25th Sept then if no response by 9th Oct (14 days) file for court

 

the full procedure can be found here http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-step-step-instructions.html

 

Each case seems to be different so you will have to wait and see

 

Best of luck

[bur667]

OK, had a reply from Halifax, offering £270~ for last 6 months charges. Yeah, right. Only problem now is I can't afford the £120 to file the claim, which I could've filed come Tuesday. Is there any help I can get with this from the court or elsewhere, bit stuck otherwise...

[birmanmad1]

Hi,

I am in same situation! I was offered £360, which I declined. I wrote giving them 7 days before issuing court action if charges aren't refunded in full, they just replied without further offer, but explaining that I can contact Financial Ombudsman! I don't have cash spare for court proceedings at present so am interested in any response!!! Thanks

[bur667]

Finally managed to pay the court fee. Went to do it on Monday and found they don't accept my card (sodding electron ), swo just had my mum over to put it on her card .

 

So, I know I have to send another schedule of charges to Halifax but is there anything else that needs doing while I wait? Can't believe this could finally be coming to an end.

[Guest bluecloud]

It depends on how you submitted the claim.

 

If you went to a County Court then you should have already submitted the schedule of charges with the N1. The Court will send everything to the Defendant (the bank). They will keep a copy on file and you should have received a notice from the Court telling you when the claim was filed, when it was deemed served and the claim reference number.

 

If you did via MCOL then you need to send a copy of the schedule of charges to the bank and to MCOL.

 

The address for MCOL is:

 

Moneyclaim Online

21-27 St Katherine's Street

Northampton

NN1 2LH

 

Don't forget to include the MCOL reference on the schedule of charges.

 

 

 

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