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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Victory settled in Full


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RBS Collections called me today asking why my 500 overdraft had risen to 1200. I explained that the only reason for this was purely because of their unlawfull charges and i then asked if I could make seperate payments to my loan untill the charges dispute was resolved,he told me no! They said that they could take a payment today for the loan but NOT next month..i asked that if they could take one today why could they not allow me to make single payments each month to my loan.They said todays payment would be a one off...I argued that if they can do it once then surely they can do it each month...apparently not! I told him that they were actively encouraging me to default on my loan...they denied this!

So,basically unless i pay off the 700 in charges on my account im unable to make payments to my loan! The swines...any advice please?:-x

 

Tell them not to take the loan money from the account as it is in dispute,

Have you sent the SAR?

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well im now at the LBA stage on that account.Im just concered that communication is breaking down amongst the staff.I mean Tommy Mclean has already offered 526,yet today the person I spoke to was going to offer me 109...They obviously arent aware that the collections centre in Edinburgh have offered this.Its a big mess...still they have untill 20th to make a full offer.

 

Speak to him and tell him that the left doesnt know what the right is doing. Tell him you accept the £526 as a part settlement and you will continue to seek the balance.

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Hi again.I did send off the part accept letter for 526 but,thats the letter that Royal Mail lost...grrrr.So,ive extended the deadline by one week(had no choice but to do this) I just cant believe that they are stiching me up on the loan front.

 

They are using scare tactic to try and stop you getting your money back. If they really had a case they would go to court everytime but they dont. Dont worry their judgement day is coming they cant go on riding roughshod over the law. Keep fighting we are all with you.:D

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