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    • So if the breach occurred say Dec 2017 (first missed payment) and the default notice was issued Sept 2018 and the claim was issued 7th June 24 the claimant will of course be arguing it is within the limitation period (by 3 months)
    • Yep, I would  have brought up the other things like asking for their contract and receiving no response etc. but the mediation phone calls were rather short. Evri just said the contract was not with them (i said 1999 act response etc.) and the goodwill offer thing. Whole process took about 10 minutes in total. Seems like they don't even want to negotate in mediations anymore. "they're only given a certain amount that they can agree to in mediation per day" I mean its hard for me to say if thats the mediator paraphrasing or aa direct quote from evri I will look through that thread and share what I find, also for what its worth I also have everything I made for the previous claim WS and bundles etc. that I can tweak for this parcel, since it did go almost all the way to court and is a virtually identical case. that + this new stuff you shared above should be helpful to me
    • If I haven't referred to it before then please check out this thread another case where the claimant contracted directly with Packlink for a courier delivery service carried out by Evri. Please read this thread very carefully and eventually you will get to a point where the claimant – our OP – discovered some interesting terms and conditions and has referred to them in his case. He incorporated these into his witness statement and was given judgement – not on the basis of rights of third parties but on the basis of direct responsibility. I would suggest that use the witness statement as a model although we will want to see it before you file it off. When you find the particular post with the witness statement, please can you post a link to it here as well as a copy of the witness statement because I don't have the time to look for it at the moment and the thread is rather long. However it is very important to you and you should go through it very carefully indeed. We have applied for a transcript of the judgement and hopefully it will be along in six weeks or so. As soon as we receive it we will make it available on this sub- forum.
    • Yes they are criminal charges. The law requires you to stop/report if "...owing to the presence of a mechanically propelled vehicle on a road or other public place an accident occurs by which— [injury or damage to a third party or their property is caused]. "I would be disinclined at this stage to offer anything more than you do not believe any such accident took place.  You could provide a brief description of the altercation in an attempt to explain why another party might be making these allegations. I know it's a silly question, but are you sure that you did not collide with anything? Could you have mistaken hitting something for the other party thumping your car? Could it be that you passing closely caused him to damage something somehow?  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Private rented house - issues!!!


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Myself and my husband have been living here for 2 years and pay rent on the 1st of each month......we have been a day late with 2 payments (probably due to paying by online transfer) and the landlord states they have incurred fees with the bank and we have had to pay the £70 fees back to the landlord.

 

I told him we would pay and at the same time requested they come and take a look at a mould issue due to no ventilation in the bathroom.

 

We found the house through a friend - ie our friend is friends with the landlord and if we pay a day late or mention certain things like problems with the house, the landlord goes to our friend and discusses things that I think he should not be really.

 

So.....how do i ask him to check out our bathroom problem and at the same time ask him not to involve our friend??

 

its like if we say or do the wrong thing the landlord runs to our friend....like its his fault! Then we get a lecture off our friend

 

Annoying...:-x

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1) Bathroom issue really depends on the individual layout of the bathoom. Does the bathroom have openable windows and do you open these during showers/baths etc?

2) I would simply say to the landlord that you would rather any issues are not discussed with your friend and discussed with you directly. If the LL is reasonable, they should be OK with this - they are treating it somewhat more informally than they should be, but this may be down to the initial way in which the tenancy commenced.

3) I wouldnt pay any bank fees until the LL shows you proof that they occurred. If they did, yes you are liable.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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We have paid the fees - anything for a simple life but probably should have questioned it!

 

Since we moved in no windows in the house opened...untill last summer when they managed to chip away the paint that sealed the bedroom window shut. This is now the only window in the house that opens.

 

The bathroom window is painted shut and mould is getting very bad plus paint peeling badly off the ceiling.

 

I dont want us getting charged because our bathroom is getting what I can only say as 'minging'!!!

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The obvious solution then would be to make the window openable ;) would suggest this to the landlord.

 

It is pretty unlikely they are going to go to the level of putting in dedicated mechanical ventilation (i.e. a fan).

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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My comments only apply if the premises are entirely within England and Wales, and you were granted a shorthold tenancy (under which you - and your spouse/partner/children, if any - have exclusive use of a seperate dwelling, which is not shared with another tenant nor with the landlord), and you were over 18 years of age when the tenancy was granted, and the rent is less than £2,083 per month.

 

This posting is supplemental to the information in this forum's "sticky" threads and is NOT to be read in isolation.

 

 

Myself and my husband have been living here for 2 years and pay rent on the 1st of each month......we have been a day late with 2 payments (probably due to paying by online transfer) and the landlord states they have incurred fees with the bank and we have had to pay the £70 fees back to the landlord.

 

 

Administrative charges : Late Payment charges

 

Where the landlord is purporting to impose administrative charges on the tenant, the starting point is always the tenancy agreement, i.e. the contract. On its true construction, does it give the landlord the right to impose the charges in question?

 

It is unlikely that a court would find there to be an implied right to impose charges on the tenant; but a court would probably feel bound to uphold any such clause that had been expressly agreed as part of the contract.

 

The only statutory issue is whether the contract clause - if there actually is one - amounts to a penalty, and is therefore unlawful; or whether the charge amounts merely to a genuine pre-estimate of the loss. The larger the charge, the more likely it is to be held to be a penalty. A small charge, such as £15 per default, might well be so small as to be a reasonable estimate of the actual cost to the landlord of a late payment, and therefore not invalid.

 

IMHO the court would look at it as a question of actual expense to the landlord, who will incur (for example) a £20 bank charge for a bounced cheque.

 

A figure of £12 has been approved by the Office of Fair Trading. On that basis, it's reasonable for the landlord to recover any amount up to £12, if the contract permits a charge to be made. Remember: £20 is now the usual item charge imposed by a bank if a cheque paid in bounces.

 

Therefore fixed charges for late payment are not necessarily an unlawful penalty, for the OFT has approved a fixed charge of £12 per default.

 

Invite the landlord to prove that the charge is a true reflection of his financial loss. He won't be able to, if the charge exceeds about £20.

 

An admin charge is imposed to meet the actual cost of the extra administrative work involved in issuing a notice of default and a demand for payment, and is not based on the interest rate chargeable on overdue rent. Such interest will be payable in addition to the admin charge.

 

 

 

I told him we would pay and at the same time requested they come and take a look at a mould issue due to no ventilation in the bathroom.

 

 

Tenant's Repairing Obligations

 

The tenant has a duty to treat the property in a 'tenant-like manner'. This is defined by the Court of Appeal in the leading case of Warren v Keen [1953] 2 All ER 1118, CA.

 

Basically, the tenant must take proper care of the premises, and must repair damage to the premises caused, wilfully or negligently, by him, his family, or his guests.

 

If the damp is due to condensation, the tenant pays the cost of the repairs. Condensation is due to the tenant's failure to keep the premises properly ventilated.

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Tenant's Repairing Obligations The tenant has a duty to treat the property in a 'tenant-like manner'. This is defined by the Court of Appeal in the leading case of Warren v Keen [1953] 2 All ER 1118, CA. Basically, the tenant must take proper care of the premises, and must repair damage to the premises caused, wilfully or negligently, by him, his family, or his guests. If the damp is due to condensation, the tenant pays the cost of the repairs. Condensation is due to the tenant's failure to keep the premises properly ventilated. (Sorry Quote isnt working for some reason). Ed - in this scenario, can the tenant possibly by found negligent for not ventilating the room when no manual or mechanical form of ventilation existed?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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The window is painted shut and there is no fan, we have asked the window to be opened and have informed them of the mould...this should not be down to us to pay for surely

 

I agree fully, hence my above post.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Which is the lesser of 2 evils? Being resp for forcing open & repainting a single window that had been painted shut (was LL aware that it had been painted shut?) or being resp for damage caused by condensation due to (inoperable?) window.?

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Ed - in this scenario, can the tenant possibly by found negligent for not ventilating the room when no manual or mechanical form of ventilation existed?

 

 

What I was thinking about is my own bathroom.

 

When the children have been steaming it up by having a bath - unlikely, I know, but it can happen :) - the wife simply leaves the bathroom door ajar afterwards. After a few minutes the condensation begins to go, in the blast of cold air off the landing; and within a half hour the condensation is entirely gone.

 

It is NOT necessary to open the window. In cold weather it certainly isn't desirable to.

 

We have NO ventilator and NO extractor fan, but have never suffered from mould.

 

 

The landlord is responsible under section 11 of the 1985 Act for only limited repairs.

 

In summary, section 11 of the Landlord and Tenant Act 1985 imposes a statutory obligation on the landlord to keep the following in good repair and in proper working order:

 

• the structure and exterior of the dwelling, including drains, gutters and external pipes;

 

• the installations for supply of water, gas, electricity and sanitation (including basins, sinks, baths and toilets); and

 

• the installations for space heating and water heating.

 

The tenant is responsible for everything else, in respect of damage (including condensation damage).

 

 

West and Smith's Law of Dilapidations contains much useful guidance, in

Chapter 3.

Edited by Ed999
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