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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • I agree
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CCA request to Debt Collector or original Creditor?


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whomever is asking for money

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks dx100uk...

I CCA'd the DCA at the beginning of April and had no response. Their latest letter is asking me when I contacted the original creditor :!:.

The DCA state that they are collecting on behalf of the creditor, but it's the DCA that are asking/hassling for the money.

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then they've failed and you can stop payments

 

tell us about the debt

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi dx100uk,

 

I've copied & pasted an outine of the debt and the CSL circus that has followed...

 

I had a Credit Card off Capital One and got into arrears owing to lack of work (agency worker)

over the snowy Christmas period.

I wrote to Capital One and asked them for a payment plan.

I made an offer of payment to them, sent it recorded delivery, and they ignored it.

I started getting calls from CSL on my phone.

I wrote to CSL on several occasions saying I would not discuss my account over the phone and not to call.

I told CSL that I wanted confirmation in writing- from Capital One themselves- that the debt had been passed on to CSL.

I have never received this confirmation.

I also told CSL that I wanted Capital One to respond to my proposed payments and

why they had not done so. I never received this either.

 

CSL continued to phone so I reported them to Consumer Direct, OFT and OFCom and Trading Standards.

The annoying calls stopped.

 

I received a yellow postcard from P2C saying somebody would be around to discuss my communication with CSL.

I wrote to P2C AND CSL and withdrew/revoked their Implied Right of Access.

I then received a 'payslip'-type letter from P2C. I wrote to them again and told them I had revoked their implied Right of Access.

On April 1st I emailed CSL and requested my CCA from them. I still haven't received it.

Instead, CSL sent me a letter with the 'Opportunity to save 40%'.

 

I'm not sure what to do next, namely:

 

 

My latest letters have the amount restored to the pre-offer ammount, and although I CCA'd CSL I may have buggered up a bit as the request was sent via email. I also know that they DO receive my emails as they have occasionally replied to them.

I have also KEPT every single email sent/received.

 

They are now asking if:

 

"Whether you have NOT received any documentation from the client since your request was sent,

Whether you have paid the statutory fee of £1.00 (your request would not have been processed if this fee was not paid)"

 

They want me to let them know by 15th May or 'account will be taken off hold and collection activity will continue'.

 

In short, the CCA request was to CSL- NOT Crap1, as CSL are aware- and I did not pay the fee as the request was done via email...

What should be my next move? Letter & fee to CSL?

 

My head spinneth.

 

 

 

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right

 

the clincher in all of this is the offer of a 'discount'

 

this always means one of two things:

 

either there is no enforceable paperwork

or

the balance is mostly reclaimable charges and/or PPI

 

in either case they are stuffed and can only try be trying to fleece you

[esp as P2C have gotten involved]

 

totally ignore everything then now

 

and only worry if a claim form arrives

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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