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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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GE Money repossession


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You will be OK, honestly - it will be over very quickly and you will find yourself outside feeling very relieved :) In reality it is only 10 or 15 minutes of stress to secure the roof over your head, it really will be worth it.

 

Ellx

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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You could go with your son and let him talk on your behalf. I can completly understand how you are feeling at the mo. I have also been there. It really honestly is not as scarry as you imagine. You go into the judges office with a rep(ususally a youngster)from the other side and sit at his/her table. The Judge will ask for each side to give their view and then he/she will make a decision. It will be over in 15 minutes

 

olives xx

 

Thanks Olive. :)

 

I'd feel more comfortable if my son was allowed to speak on my behalf, but if that wasn't possible I'd even feel a little better just by having him there.

 

I'm really pleased to hear from both of you that it isn't quite as scary as I'd built it up to be in my mind. Let's just hope I'm feeling as brave on the day!

 

I really appreciate the kind words and help from you both.

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Hi all, I've just had a call this afternoon:

 

"Hello, I'm calling from .... I was just reminding you of your court date TOMORROW"

 

I assured him, in a panic that I don't have a court date tomorrow, but that it was on the 28th. He said that it was the 23rd, and I must have misread it.

 

I hung up and went to check my letters, and I have two which state the 28th. One of them even has it written (Twenty-eighth).

 

I rang him back, and he advised that it was definitely the 23rd, that the letters must have been wrong.

 

I rang the courts, and they have also advised me that the hearing will take place tomorrow.

 

I'm terrified now. I was coming to terms with things after the great help and support I've had on here, but now I just feel so out of control and unprepared.

 

Can they change the date at such a late stage when I have two letters which state the 28th? I'm not sure. Maybe it's best to get it over with, but I'm just very panicked.

 

Thanks for any help. :(

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I'd feel more comfortable if my son was allowed to speak on my behalf, but if that wasn't possible I'd even feel a little better just by having him there.

 

He can on both counts.

 

Hi all, I've just had a call this afternoon:

 

"Hello, I'm calling from .... I was just reminding you of your court date TOMORROW"

 

Maybe it's best to get it over with, but I'm just very panicked.

 

 

The judge will know how nervous people can be, and will take the lead in asking you the simplest of questions.

Just be honest in your reply.

 

You will probably have a sleepless night tonight, we have all been there. But i promise you, you WILL feel better after the hearing.

 

I have read nothing here to suggest you will not be ok.

 

Good Luck.

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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Hi there, blimey - you must have had a shock. What date was shown on the original court papers you received?

 

As Tony says there is nothing to indicate you will not be OK. I am confident you will get a suspension.

 

Make sure you have a copy of your N11M form and statement with you so you can refer to it if necessary.

 

Get to court in plenty of time and see if there are any CAB or legal advisors there, they can accompany you in the hearing and support you.

 

The representative from the other side may ask to speak to you before the hearing, it's entirely up to you whether you do so or not. Sometimes if it is a young just qualified solicitor they can be a bit arrogant. If at any time you do not feel comfortable with how the conversation is going, just say you want to leave it to the judge to decide and walk away.

 

I am sure you will be fine, try to stay as positive as you can.

 

Be brave, it will soon be over.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Hi there Tinner

Tonycee and Ell have said it all really. I say this to everybody who goes to court on here, but i really do mean it. When you walk into that court building you take all of us with you, all our thoughts,prayers and best wishes.

 

Good luck

 

olives xx

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Hi, first of all, sorry I haven't been able to log in sooner.

 

I went prepared with the positive thoughts of everyone who posted, and Ellen's fantastic material that I would never have known about.

 

The oppoisition solicitor came over, had a quick look through it, and asked me to confirm my proposal (£50).

 

He rang GE Money, and 2 minutes later, came out and accepted my proposal. I didn't even have to discuss things with the judge. He just confirmed the agreement.

 

Once the arrears are paid off, the suspension will evaportate immediately, so the judge advised to save any money if I have any spare at the end of the month, to get is paid off ASAP.

 

Once I find myself on a more solid footing - hopefully next month - I'll make a small donation to the website. It would certainly be money well spent.

 

Once again, thank you all sincerely. :)

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Hi there, fantastic news! and well done for being so brave.

 

I'm glad we were able to help you and hope you can now relax.

 

I love a happy ending:)

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Fantastic.........Well done.

 

With the reputation of GE, to agree to your proposal within 2 minutes, is reassuring for those of us still to go through it.

 

Lets hope that the governments proposed guidelines on repossessions is already working.

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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