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    • The Petrol Station is Shell Garage Wickham (Hampshire ) Another person obviously had the same issue as they had called the garage previously-
    • Thanks Dave, that all sounds clear to me. In terms of avoiding PCNs, I'm not sure if I can. I need to be able to park in that spot, especially as I've got kids to lug forth and back for the school run. Likewise it's not always possible to use the MA's permit system either, as I've not always got them to hand. So, if I'm actively avoiding PCNs, then it could mean I've given in to their idiotic rules. But, I do get what you're saying, as I imagine the risks go up if they claim there are multiple PCNs to be paid at court. Not sure what to do with this one.
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    • My IVA which I began in 2021 has for around a year now been passed to credit expert - I find this company and it's staff obnoxious and insensitive money grabbing monsters.  What is my legal right can I have my IVA moved to another ip what happens if Hanover sell my file?  I am ina real bad situation where my kids are unwell and this crest expert supervisor is saying I should try more than what I agreed despite my situation being very bad and kids unwell.   I feel like they are bullying me and I duh I where to turn.  I keep getting emails saying we at credit expert are in charge of your iva now but still I got messages about my review annual from Hanover which I sent documents and now I got a response from credit expert saying they think I agreed to pay more - how ludicrous is that how can I keep these bullies at bay.   Who can I complain too without messing up my IVA.  I'm going to post below what they sent me please someone help me as they are making me suicidal now. These evil people g coincidently all Indians with weak English which is another issue as communication feels like a battle each time.    Good afternoon,   We hope you are keeping well.   In accordance with the terms of your voluntary arrangement you a required to comply with the following modification:   The debtor must seek to either obtain full time employment or improve self employed income to equivalent thereof as soon as possible and a full review of the debtor’s income and expenditure must be undertaken by the supervisor. The contributions shall increase after taking into account any increased costs in respect of travel and should commence in the month following the review. If any instances of co-habitation with the debtor by any person aged 18 or over occur during the term of this arrangement and where there is reasonable expectation that board and lodging should be paid, the contribution will be added into this arrangement in full. The debtor agrees to provide an income and expenditure review in the month following any loss of child related income. Any surplus identified is to be made available immediately for the benefit of unsecured creditors in the arrangement.    In order to ensure that the terms of the voluntary arrangement are adhered to, I require you to provide evidence that you complies with the above modification along with any supporting evidence.   Alternatively, if you believe you are no longer able to comply with the modification please do inform us.   I eagerly await your response to the points raised within 14 days of the date of this email.   If you have any further queries, please contact Customer Service on ‪0800 0431 431‬ or by email at [email protected].   Thank you for your comprehension.   Plese guys advice me what I can reply as I don't have any more money for these thieves and their annual review is an annual monster nightmare how can I tell them I'm not willing to be bullied and can't paid more    تھا ks   
    • Thank you. I will send letter off to Trade Centre UK today and if I don't get anywhere then I'll contact the credit company.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      This is good ethical practice.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HL interactive/Santander **SUSPENDED**


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Hi there, you should definitely attend the hearing otherwise you won't know what's being said. As for them being unable to stop it -that's rubbish - they can withdraw any time they like before the hearing date. They're making sure they get a suspended order which means that if you default on the payment arrangement they can issue a warrant for eviction without a court hearing. You should take a statement to court a week before the hearing stating that an arrangement has been agreed and therefore the hearing is not necessary - I can help you with the wording for that.

 

Sorry for sounding thick but are you saying that the suspended order will be a suspended repossesion order..If that's the case why don't they just say that ??

Okay so it will be a suspended repossesion order and as long as we make payments on time they can't reposses ?

If it didn't go to court ie Santander said they would cancel the court could they still call it a suspended reposession order if not maybe thats why it is still going to court ?

I'm getting myself confused with this now ####

Ellen, should the forms still be completed, I think they are called the N1 ?

What sort of statement and if you wouldn't mind could you possibly help with it.

Thanks again

Stuart

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Hi there, you are correct - if Santander cancelled the court hearing there would be no suspended possession order. Lenders like to get suspended orders as it gives them the right to issue an eviction warrant without going back to court.

 

I will certainly help you with the statement to go with Question 23 of the N11M defence form that you should have received with the notice of the court hearing. Have you had their acceptance of your proposal in writing? do you also have a copy of your proposal and budget sheet that was sent to them?

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Hi there, OK - it's not necessary for you to fill in all the N11M defence form - you can just hand a statement into court next week when they open and the judge will see it before the hearing. The court will also send a copy to the lender and you might find that after reading it they will withdraw (hopefully).

 

I will start to draft a statement for you to take to the court - I just need a little more info:

 

Is the mortgage in joint names:

Do you have any children:

Do you have a statement of the account showing arrears charges ?

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Excellent - take a photocopy of the statement and circle each charge - add them up and write Total charges £XXXX at the bottom. We'll use that as part of your statement. Also take photocopies of your letter and budget sheet and also their letter of acceptance of your proposal. I'll get back to you either tonight or tomorrow with a draft statement for you to take to the court.

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We have a range of fee's as below:

 

2 x £32 = £64 unpaid direct debit fee's

4 x £40 = £160 mortgage arrears fee's

5 x £40 = £200 miscellaneous fee's

17 x £various = £699.91 just states interest and amounts from £9.45 at the start which was July 2009 up to £79.02 for November 2010

 

Very confusing

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Hi there, I have affixed your statement to take to the court. You need to fill in the info at the top where there are XXX's (remove the xx's) the info will be on the court papers. Also put your name where there are xxx's in the body of the statement. When you print it out make sure your printer is set for A4 paper (not Letter size) so it all stays on one page.

 

On the letter and budget sheet you sent - write the Claim Number on the top left hand corner and Appendix 1 on the top right hand corner. Do the same on their letter of acceptance this will be Appendix 2 and the statement showing charges will be Appendix 3.

 

 

Assemble as follows:

 

 

Statement - signed

Letter & budget sheet - Appendix 1

Letter of acceptance - Appendix 2

Statement - Appendix 3

 

 

This forms your pack to hand in to the court. Staple securely together and take a copy of it all for yourselves to refer to in the hearing.

 

 

Any questions, just shout.

 

 

Ell

Scorpio Stu statement for court.doc

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Hi, you don't need the N11M form - all the information needed is in your statement and appendices. Make sure you take a copy of it all for yourself so you have one to refer to in the hearing, and also ensure the pack you hand in to court is securely staples (or bound) together.

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Hi, you don't need the N11M form - all the information needed is in your statement and appendices. Make sure you take a copy of it all for yourself so you have one to refer to in the hearing, and also ensure the pack you hand in to court is securely staples (or bound) together.

 

 

All paperwork has now been handed in at the court,Wednesday 19th Jan is D day at 11am.

Got home from work yesterday and the paper work from the solicitors/Santander was there containing the statement and facts they will be using at court. It makes it all very real now and even just to go to court and hand my statement in was scary.

On one of the letters I have from Santander accepting our extra payment offer stated that they will recover the money under a suspended possesion order,does anyone know if that will be until all the arrears are paid back or for a 6-12 month period ?

 

Does anyone also know what sort of questions I should be asking there, Ellen any idea's. I don't want to come out of there thinking I wish I'd have asked that etc. Very nerve racking

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A suspended possession order will last until the arrears are paid, you can then apply to the court to have the suspension lifted - however, the lender will not usually agree straight away and will want to see a good payment record of 3 - 6 months after.

 

To be honest, there won't be much time for asking questions unfortunately. These hearings are only scheduled to last for 5-10 minutes (you will be surprised when you see how many hearings are booked in for that day!).

 

When you get to court, ask if there are any free legal advisors on duty that day - lots of courts have them now, they can be invaluable and can come into the hearing with you to support you.

 

The hearing will be held in a room where you will sit around a table (like a meeting), the public are not allowed so it will just be you, the judge and the rep for the other side (and a legal advisor if there are any). The judge will address the lender's representative first, then speak to you - do not interrupt him/her under any circumstances. Answer any questions the judge asks and you should address him/her as Sir/Madam. As the lender has already agreed to accept your proposal you will be in and out of the room in minutes. At the end you could ask the judge how long the suspended possession will be for - he may order that it expires after a certain time (don't bank on it!), but you can always ask.

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Thanks Ellen,

Do you know what happens if the bank agrees to capitalise the arears,does that mean we will officially not have any arrears so we can get the spo off our record.If the don't capitalise it and we take the next 13 years paying it off that means we will be under a spo until then !

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If they capitalise the arrears then you do not have arrears - you could apply to have the suspension lifted after say 6 months of payments under the capitalisation. Also, they would stop recording arrears on your credit file.

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The judge can't make an order for return of the fees (he may advise you to complain to the FOS) but you will have to write to the lender first and ask for them to be refunded (we have a letter for that) - they'll probably refuse but you can then ask the FOS to intervene and take up your complaint.

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Wear whatever you are comfortable in, as long as it is smart :)

 

Affixed is the letter to ask for fees to be refunded

Mortgages Charges letter.doc

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Well,here we are the night before the hearing. I feel like I am getting ready for an exam !

Can't believe that I feel so nervouse , I was a special constable for a couple of years and had to go to court in uniform and didn't feel like this.

What if it goes the wrong way and the judge says to reposses as he doesn't think we can afford it ? is that possible ?

If that does happen I assume it will be a 28 day order and we have to vacate the property. What then ???

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The lender has already accepted your payment proposal, they are just looking for a suspended possession order so if you miss payments again they can apply for an eviction order. So there is no way the judge will order possession, they don't take people's homes away when they are able to make payments, and certainly not at the first time in court.

 

It will be OK, honest :)

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Looking forward to hearing your good news tomorrow :)

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Firstly, I must apologise for posting so late but had a family meal and it slipped my mind.

Well, Ellen you were right !

I went into a court room (more of a very large office) and there was a judge and a scribe sitting at one end at a desk then a desk in front of his and a large table that I and the Santander representative sat at. She was very polite and had come up to me in the waiting area and introduced herself and ran through the order of play and asked if I had any questions and also went through the offer that we had made of the contractual amount plus £100 per month and that we were comfortable with it.

I won't go into the long drawn out version of events even though I have started to but the end result was a suspended possession order until the arrears were paid off or they were capitalised. I was in and out within 30 minutes with a smile on my face and a cloud lifted from above me. This is the turning point in our lives now,we have been given a chance to turn thngs round and that's exactly what we are going to do.

A wise man once said

"Never, never, never give up". Winston Churchill

Thanks to everyone on this site that has helped me through this and good luck to those who are starting out.

x

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Great News! well done :)

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