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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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How long till another Beryl Brazier case?


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Hi guys, this is a sad thread to read. I've been an silent (ish) observer for a few years but the stress and anxiety finding myself in this situation still haunts me. At the time I came close to the brink, but came through the worst. Whilst I didn't feel strong enough to refuse to pay or go bankrupt, but the posters on this site did give me the strength and confidence to challenge the incessent calls and get them stopped. Now nearly 2 years into a DMP the phone call from a DCA whom I 'know' about nevertheless still turned my stomach. But this site has given me the strength to stand firm. I am (I believe) intelligent with a good job who should be strong enough to laugh in the face of these bullies. I feel desperately angry and sad for people who are receiving these calls day in and day out from companies that are simply the 'legal' version of the old style door knockers. It disgusts me to the core. A huge 'thank' you to the people on here who pour a huge amount of time and energy into understanding the nuances of the regulations, create the letter templates and give advice - often the same advice - repeatedly. I often go 'quiet' when work and life consumes my time and I hope that that is the reason why many poster drop off. We can but hope.

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We all know that to have got as far as an IVA this family would have been hounded by their creditors. We know becasue we all are - even when taking steps to sort it out. Such a shame that there are no 'guests' reading this thread. When they do I hope those in debt become members and those that are not reflect accordingly.

Babybear. I dropped off the site for a while. You were one of those posters that helped me through initially. I'm sorry you were ill and glad to hear you are OK now. x

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I was talking with someone last night about this and about depression. We likened it to having days when we fell into a black hole. We'd climb out and then fall into another one. But over time and with help from those around us, including CAGGERS the holes reduced in size, number and depth. For other people this isn't the case, the hole they are in just gets larger and deeper. x

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? I expect them to write not call when they've been told NOT to call. I expect them to not call people's place of work; I expect them NOT to use intimidation or to misrepresent what can happen to the debtor. I expect them to READ letters and respond appropriately. I expect them to follow the law. If they can't enforce a debt because the financial institutions have not loaned it properly, I expect them to stop trying to enforce it. There would be many people on this site who would have negotiated payment plans however minimal years ago if financial institutions acted in a responsible and reasonable manner at the outset when they were advised of a change of circumstance...

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The changes don't need to be to the current law and guidelines but with the regulatory bodies tasked with enforcing them. 3 strikes and you're out. DCAs only behave in this way becasue nothing is done to stop them - paltry fines following years of half-hearted investigation. They are like children - continuously pushing the boundaries and continuously getting away with it. Lack of enforced regulation is tacit approval to continue with the behaviour. In this industry you are guilty until proven innocent in their eyes. It can change but it will take time. I could go on and on, but I won't...

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