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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Esa Appeal turned down, can't claim Jobseekers allowence help me!!!


mandyjay
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To find out why they didn't award you enough points, write to the tribunal service and ask for a statement of reasons, this should explain their decision. Very occasionally you can find an error of law in the statement of reasons which can allow you to appeal further - but this is quite rare. Did you have any help with the tribunal?

 

If your original esa decision (the one following your medical) was more than 6 months ago, then you can reapply for esa, even for the same condition - you were told the wrong information. Also before the next medical do some research on the net about medicals, there is also a sticky on this board about how to approach them to give the best chance of success. Also to cover yourself in case of a bad interviewer (which most are), by having the interview taped.

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Unfortunately if the evidence doesn't relate directly to the descriptors then appeals can be easily lost. Some tribunals will go out of their way to find points they can award you, others expect it spelled out to them. Its down to the prep work before the tribunal, strong submission, pulling apart the atos medical report, providing good written evidence from medical professionals, and giving strong oral evidence.

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I was told by my advisor in the jobcentre (the ones you have to see every so often) that even if you are turned down at tribunal you can still appeal that and keep on appealing each time you are turned down- OK so you wont get the extra £25.00 per week but at least you will get something

 

Unfortunately some of the jobcentre advisers think they understand the system but actually don't. Even if you appeal a tribunal decision further on a point of law - you still have to reapply for benefit as the appeal payments end with the first tribunal.

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