Wonga Going Wobbly??

[BelstarBomb]

Hi Guys,

 

Having used Wonga on and off over that last year or so, I applied for a new loan last week.

 

Usually, everything goes extremely quickly but in this instance, after a lot of chasing via email and phone, my money was finally paid in 3 days later.

 

I had agreed and have the loan agreement to show that repayment will be made by the end of February. I have received no other notification from them in writing, by text, email or phone advising me that they would be taking this payment today.

 

Today, I log onto my bank account to pay some bills to find that Wonga have taken the money that isn't due until the end of February today, yet logging into my Wonga account shows that my loan is still outstanding.

 

I have called and emailed as well as attaching a copy of my bank statement pointing out that I have a loan agreement stating a date that they have not kept to and I am still waiting for a response.

 

What exactly are my rights in this instance?

 

Bel

[sillygirl1]

Go to the OFT and Trading Standards, Wonga have broken the agreement by taking money early. Also report them to the police as this is 'fraud' - they love to claim they are in touch with fraud experts, isn't taking money when it isn't due fraud.

 

Also as they have taken money early ask them for a refund based on their default interest charges for the 'early repayment'.

 

Play them at their own game and see how they like it.

[BelstarBomb]

Thanks Sillygirl,

 

Which part of the Consumer Credit Act have they slipped up on?

 

Have given them 1 hour to respond otherwise I am putting the amount into dispute with my bank.

 

Cheers,

 

Bel

[sillygirl1]

It iisn't the Consumer Credit Act you quote to the OFT, it is the OFT guidelines available on their main pages.

 

The OFT have reminded another PDL company about taking money out on a day not nominated, and there is a BBC reporter called Lucy Proctor who wants PDL stories - you can do a search on her username lucyproctor to find her contact details.

[BelstarBomb]

Hi,

 

Just thought I'd update you.

 

Having chased Wonga for a fair part of Monday, they happened to finally call me back on my mobile whilst I was on the phone to ConsumerDirect. I finished my call on loudspeaker so that they could hear.

 

I don't know if that had any effect but the upshot was the money was paid back into my account immediately, the loan is now an interest free one as will my next one (there won't be but it's nice of them to offer just in case) and I was sent a rather nice bottle of wine with an apology for their handling of the situation.

 

Could have done without the stress but at least they did the decent thing in how they remedied things - can't ask any more than that really!

 

bel