My abbey claim so far ....Help ?

[andytc]

Hi

 

I sent out my first letter regarding Statements for past 6 years using the template , with enclosed £10 fee.

 

On 07/09/06 I received the microfiche reply as detailed here in the forums, but with no statements at all, just the letter.

 

I have some bank statements from last year but they are far from complete, so i cannot estimate the size of my claim. Just for these sporadic statements alone i have found over £800.00 in charges.

 

Am i correct that i should now send the letter for the non-compliance of the data protection act.??

 

 

An Interesting thing happened on friday. I Checked my bank account on-line and found £260 IN CHARGES for last month. I Phoned them with a different approach this time (I kept calm and didn't mention don corleone and the mafia )

I was given the usual waffle about charges , blah , blah , blah and told i could take it further and make an "appeal" and that they could return only £55 to me now. I told the person on the phone that i wouldn't bother with that "appeal" procedure and that i would make my claim by "another route". She asked me to hang on , she was gone ages , then returned and said " i've spoken to a diferent supervisor and i can return £210 in charges to your account" ...... !!!!!

 

What a turn around...

 

 

anyway...onward ..ever onward...

 

So, back to my question ..... should I now send the letter for the non-compliance of the data protection act.??

 

 

Many Thanks

[Mr Twister]

Hello,

Personally I wouldn't bother making any phonecalls to Abbey.

Follow the procedure on this site.

Send the second letter. If you don't get your statements then issue a claim.

Always send it to the DP department, if you get a reply from a different department send it to both just to be sure.

I actually had my request refused twice by a department I did not correspond with.

Hope this helps

[Jane Austen]

Only send the letter for non-compliance with DPA if you intend to follow it through to the end. Most of us who have put in estimated claims base it on what we have received which is usually about 14 months and what we already had. If you have a year's worth then you can work out the charges and multiply by how many years you are claiming for. This is reasonable. It is what I did and I am at AQ stage. Others have already been paid.