Hi I sent out my first letter regarding Statements for past 6 years using the template , with enclosed £10 fee. On 07/09/06 I received the microfiche reply as detailed here in the forums, but with no statements at all, just the letter. I have some bank statements from last year but they are far from complete, so i cannot estimate the size of my claim. Just for these sporadic statements alone i have found over £800.00 in charges. Am i correct that i should now send the letter for the non-compliance of the data protection act.?? An Interesting thing happened on friday. I Checked my bank account on-line and found £260 IN CHARGES for last month. I Phoned them with a different approach this time (I kept calm and didn't mention don corleone and the mafia ) I was given the usual waffle about charges , blah , blah , blah and told i could take it further and make an "appeal" and that they could return only £55 to me now. I told the person on the phone that i wouldn't bother with that "appeal" procedure and that i would make my claim by "another route". She asked me to hang on , she was gone ages , then returned and said " i've spoken to a diferent supervisor and i can return £210 in charges to your account" ...... !!!!! What a turn around... anyway...onward ..ever onward... So, back to my question ..... should I now send the letter for the non-compliance of the data protection act.?? Many Thanks

Thanks Karnevil

Thanks for the replies. I will be sending my request on monday and will create a file to keep track of all letters sent and recieved. This is not the first time abbey has charged us large amounts of money , this time it has been £265 in 8-9 small between £30 and £35. when the charges were taken it actually put us overdrawn again . I phoned the general enquiries number to ask about having some money returned , but just got a call center operator reading from a card , repeating the same sentance over and over again. The operator actually agreed that she thought the charges were excessive but would not agree to a partial refund. My customer complaining skills are not great and i ended up asking if the abbey was an italian bank and if it was run by Don corleone ! My wife aslo tried later in the day and recieved the same response. I'm not letting this go ,we will pursue this to the end.

Hi Just starting out on my road to try and get some charges back. On the template in the library for requesting the data protection act info, what address do i put for the abbey ? is it my branch or the one i found here on another thread - Data Protection Manager Data Protection Team Regulatory Compliance Abbey House 201 Graftons Gate East Milton Keynes MK9 1AN Many Thanks