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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BCW and old E.on bill - F&F Settlement Offer?


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Hi all,

 

I'm really hoping someone can offer some guidance on this matter:|

 

We are hoping to have sold our house soon and therefore release some funds to clear off the majority of our creditors:|

 

one of the consistently aggressive DCA's is BC&W who seem to be acting on behalf of E-On for an old electricity bill from our last house.

 

The total final bill was in the region of £2,462.20...:-x (It's a long story relating to electric underfloor heating!!)

 

Has anyone had any experience of how much BC&W will accept as a F&F settlement?

 

Also what are they like for writing to Credit Agencies to have your file marked as 'Satisfied'?

 

Many thanks in anticipation.

 

EB8-)

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Not sure Tingy, how do I find out? What difference does that make?

 

If they have bought the debt, then they would not have paid the full amount for it (x pence in the pound) so you should be able to negotiate a lower settlement. The letters normally give it away as they would refer to Eon as their client. However it's safest to ask Eon if they still own the debt or not? The reason for this is that some DCA's are using the threat of the name of a big company as their client to mislead people and scare them into paying up.

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So if I look into it and BC&W are only acting as agents should I try and settle directly with E-On or with BC&W?

 

Any ideas of what sort of percentage BC&W accept as F&F?

 

You need to make the offer to the owner of the debt. I've no idea what they accept but I've just read something somewhere on here about a way to work it out. If I can find it again I'll post the link.

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You need to make the offer to the owner of the debt. I've no idea what they accept but I've just read something somewhere on here about a way to work it out. If I can find it again I'll post the link.

 

Thanks very much Tingy...:-D

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Hi there

these muppets will probably pass this on to the next bottom feeder in the chain - SCOT CALL who seem to do nothing but call people 24 hours a day --

 

With ANY of these DCA's always ask

 

1) THEIR AUTHORITY TO COLLECT THE DEBT --anybody can say xxx has asked me to collect yyy GBP but unless they prove it then it's just hot air. It's no good them just saying E_ON or whoever have passed this debt for collection. Without AUTHORITY from the original debt owner then it's just idle threats --they've picked up some "debts" for PENNIES in the pound and are trying to collect.

 

2) Check that the debt is actually YOURS and the AMOUNT is correct -- in this whole EVIL STINKING and IMMORAL industry excessive additional charges are quite commonplace.

 

 

If you think you want to pay something just offer around 10% for a Full and Final settlement --if they don't accept then just ignore.

 

Note that these muppets have NO REAL POWERS AT ALL -- they only operate by using fear tactics on "their hapless victims".

 

Cheers

jimbo

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Hi there

RULE NR 1 with DCA's NO PHONE . ALWAYS IN WRITING.

 

If you have to answer the phone never clear their security -- after all what do these muppets think they are doing --they expect YOU receiving an UNSOLICITED CALL to give out highly personal and confidential information to an unknown 3RD PARTY at the other end of the phone who could be ANYBODY.

 

Even DCA's must surely realize people aren't so stupid these days.

 

Cheers

jimbo

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