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    • and it will be also now written off under age related criteria anyway.
    • @dx100ukThanks for this! I'm still not clear if I'm facing more than 6 points on my license though. Can you explain any further please? When I accept the 2nd speeding ticket, will they just charge me £100 and 3 points, or will they be more severe consequences since that offense took place the following day of the 1st offense? Similarly, when I accept the 3rd offense, will they look at my record or just charge me with the £100 fine and 3 points? @Man in the middleI've been searching the forum and you seem very knowledgeable. Would you mind giving a look at my query please? Thanks in advance!!
    • Yes of course. That's why it says cc:: BIg Motoring World at the bottom. Don't imagine that this solves the issue. It doesn't. He not have to force the finance company and big motoring world to accept the rejection to give your money back. I suggest that you get the letter off tomorrow. And let us know what you hear but on Friday you should then send a threat to the finance company.   Have a look what I have said here about your options and read the whole thread as well.  
    • Been perusing the actual figures on the polls above wondering where the '16% claimed for deform comes from? I understand that there are 'weighted' end results based on secret calculations ...   Probably going to repeat this later, but remember that the ukip/brexit/reform/deform party has ALWAYS had poll speculation FAR better than their actual  performance at elections - by large margins. SO: The labor and Tory votes come largely from simply the people who say they will vote for them - sorted Lab 43% Tory 20%, with maybe another small 1-2% coming from the weightings of the 'not sures' Greens largely get what is declared from 'other' , although with another declared green bit from the 'pressed' question   So as the share of the voting displayed in 'other' granted to reform/deform is around 11%, where does the '16% too often being reported come from? Seems that reform has been granted as beneficiary of effectively ALL the don't knows and wont says, who when pressed didn't actually declare for someone else ... effectively adding 40%+ to their reported polling % - rather strange given their consistent under-performance compared to polling - or perhaps that is the cause of the higher rating eh?   Now I admit the possibility (probability?) of wingers being ashamed of declaring their support for the yuckey lemon end of the spectrum ... but surely  that should affect the 'Torys as well? Maybe the statisticians have simply weighted in that deform wingers are simply more likely to lie?   But - without 'weightings' and assumptions that faragits will get everything that isnt declared as a definite and unequivocal 'not that Piers Morgan' - reform is on around 11% it seems.   Add to that the history of polling a lot less than the hype - and the simple fact that faragit wingers seem to be spread across the country (presumably skulking in their moms spare room despite being 45+) and greens and lib dems seem to be community minded - I think two seats will be an epic result for farage. Hardly the opposition - far more raving wingnut party.   and importantly - Has farage got a home in clacton yet?
    • "as I have no tools available to merge documents, unless you can suggest any free ones that will perform offline merges without watermarking" (which you don't) ... but ok please upload the documents and we'll go from there
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi Crem

 

I did try to phone and posted on twitter but all they could tell me that it is only tracked on delivery, they couldn't even tell me where the letter was. In addition they said deliveries were delayed due to the adverse weather, seems to me like this is just an excuse for Royal Mail now as there has been no snow for almost two weeks now.

 

I will wait until Friday and if still not delivered, then i will try an alternative to Royal Mail, no fiath in them now.

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It appears the dealer has refused delivery of my letter! I have today sent a second 'final letter before action' by Special Delivery to be delivered tomorrow. I have given them seven days to respond and if they fail to do so then i will just start small claims court proceedings.

 

BTW still not received a response to my request for the service history, rogue dealers or what!!!

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It appears the dealer has refused delivery of my letter! I have today sent a second 'final letter before action' by Special Delivery to be delivered tomorrow. I have given them seven days to respond and if they fail to do so then i will just start small claims court proceedings.

 

BTW still not received a response to my request for the service history, rogue dealers or what!!!

 

In your LBA, refer to your previous letter which you understand has been 'refused delivery'. Attach a copy of the first letter and state that 'a copy is enclosed for ease of reference'.

 

Make sure you keep copies of proof of postage/recorded delivery docs and a print out of the notification that delivery was refused.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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Ho hum Royal Mail as it's best failed to deliver my Special Delivery next day letter to the garage - so much for it's guarantee. The original Recorded Delivery has not been returned, it has been 'lost' in the system - great advert for Royal Mail, not!

 

Ever get the feeling, things just aren't going your way? :-)

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  • 2 weeks later...

As expected, not a peep from the garage, they have chosen to totally ignore all correspondence so tomorrow i intend to file a claim with the small claims court. It is all compounded by the fact that they have also ignored my requests for evidence of the service history, which i needed to extend the warranty on the car.

 

I wish i could name them to warn other people not to go near them as their after sales is non existent, they just grab your money and run!

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Work out your consiquential losses (car hire/taxi's/phone calls/admin ect) and don't forget to add the interest to your claim!

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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Thanks Sailor Sam

 

I have not submitted the claim to court yet. Consumer Direct referred the case to Trading Standards who have been in touch. As u understand it they are going to attempt meidation but i can still see this going to court, the garage seems to be of the opinion they are above the law - to the point they are arrogant.

 

Nothing is ever made easy.

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To me there is not a lot to mediate. The car was miss-sold, end of.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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  • 2 weeks later...

Not a lot to report since i last posted. Trading Standards wrote to the garage who have failed to respond as yet. If no response is received within 14 days then the garage's lcoal Trading Standards will attend the garage. It definitely seems this garage thinks they are above the law!

 

The garage buys cars from main dealers that are traded in and sells them on, mine came from Arnold Clark and after reading other issues on this forum about them, it doesn't install much confidence in the car, which i bought.

 

I will let you know when i hear back from Trading Standards.

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  • 2 weeks later...

Well the garage has ignored intervention from Trading Standards, failing to respond to two letters sent to them. The next step is that their local Trading Standards (Fife) will be requested to visit them at the garage - i just feel the invetiable (court) is being delayed now.

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i see 2 things that the company have done wrong.

 

1 repair the car in a adicute time - they will have to pay if you keep your phone bill to prove you have called them.

2 complete their contract to give you the whole car. As you have not received the service history you have therefore not got the whole deal, you are therefore entitled to a full refund and return the car as the contract of goods is not complete, or have a discount without the service history.

 

Easy claim to win. I am not in Scotland so I hope England law is the same as up there, as I cannot sue a Scot in England & wales court. No Juristiction.

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You might just be lucky Greyhound. Some TS officers in Fife are quite good and not easily put off. Although they did not deliver the goods on "car related" complaint, they have been successful in settling lesser issues with other traders.

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i see 2 things that the company have done wrong.

 

1 repair the car in a adicute time - they will have to pay if you keep your phone bill to prove you have called them.

2 complete their contract to give you the whole car. As you have not received the service history you have therefore not got the whole deal, you are therefore entitled to a full refund and return the car as the contract of goods is not complete, or have a discount without the service history.

 

Easy claim to win. I am not in Scotland so I hope England law is the same as up there, as I cannot sue a Scot in England & wales court. No Juristiction.

 

Do you also go by the name of Tommy per chance?

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Well the garage has ignored intervention from Trading Standards, failing to respond to two letters sent to them. The next step is that their local Trading Standards (Fife) will be requested to visit them at the garage - i just feel the invetiable (court) is being delayed now.

 

Unless I missed it, I didn't realise that you were in Scotland. Laws a re a tad different up there (not that there should be a problem in your case I would of thought). I will be interesting to see what TS come back with.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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  • 3 weeks later...

SOGA does not appear to have much standing in my opinion. The garage didn't respond to me, ignored letters from Trading Standards and to date i have got nowhere, the garage are arrogant enough to believe they are above the law.

 

Trading Standards will 'abondon' the case come 31 March 2011 as some Local Authorities have pulled funding with all the budget cuts and it just so happens the local Council in my area is one of them.

 

Small claims court action is now being progressed by me and I have written to the Judge from the Sunday Mail to see if he will get involved. What hope have we got as consumers when the law doesn't punish those traders who think they are a law unto themselves!

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SOGA does not appear to have much standing in my opinion. The garage didn't respond to me, ignored letters from Trading Standards and to date i have got nowhere, the garage are arrogant enough to believe they are above the law.

 

Trading Standards will 'abondon' the case come 31 March 2011 as some Local Authorities have pulled funding with all the budget cuts and it just so happens the local Council in my area is one of them.

 

Small claims court action is now being progressed by me and I have written to the Judge from the Sunday Mail to see if he will get involved. What hope have we got as consumers when the law doesn't punish those traders who think they are a law unto themselves!

 

Well you seem to have tried everything else so go for it! Don't forget to include interest on your claim.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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Hi Scaniaman

 

It's turning into a right saga! The manager of the garage contacted Trading Standards last Friday denying any knowledge about the faults with the car. The manager was not prepared to refund the monies for the repairs stating i had not given him fair opportunity to undertake the repairs himself - he would have recovered the car and got it repaired himself. he did say he would think about any refund over the weekend and get back to TS.

 

Needless to say Monday came and after denying receiving my e-mails said he would carry out his own investigation and get back to TS - needless to say i have heard nothing back since then.

 

Strange - didn't know about my letters, e-mails or phone calls, so he says!!! He also took almost two months to contact TS after 3 letters were sent to him. It's all been a total waste of time, don't seem to have got anywhere with Consumer Direct or TS, makes a mockery of the whole law system if you ask me.

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This is absolutely sick. You haven't named and shamed this "Wide Boy" dealer as yet, but i have been digging away myself, and strongly suspect they are located in west Dunfermline, perhaps with religous undertones in their title??

As for your letters,i trust you have copies and you know now that they should be sent Rec Del. or signed for.

Don't know if it would help, but should you need to email them in future, perhaps consider what i do if emailing someone i don't trust. Either get a family member to allow you to use their email address, and when you send to the garage cc to your family. Alternatively, creat another email address for your self, say using hotmail instead of your normal provider, and again cc to that address. In this case you are actually emailling your self. But in both cases you can prove that email has been sent and delivered to other addresses , so why did he not receive yours??

Sasdly, i think that this is going to finish up with the threat , at least, of court action. Stay with it dear, and best of luck.

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