Thanks dx. Will follow your advice.

You totally ignore DWF no matter what    End of. No exceptions.   Dx

Certainly will recommend that.. I'm having a chat with him..telling him not to worry.. but..never let this happen again .. He understands the consequences if this happens again.

Thank you.   What does YB think about having a chat with his GP please? They won't be judgemental and they will have seen all this before.   HB

Thanks. Yes, my brother is with me. Value of the smart shop un-scanned was about 20£.  All was returned then and there.. unopened and very much resaleable.  They said it was internal, took his ID details and that was end of it.  He won't be going to Sainsbury at all maybe it be in our town or anywhere for that matter for a very long time. Neither do he and i wish to interact with DFW ..should we receive letters.