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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HFO, please help!


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Hi Lottie and welcome

 

Hope you get the idea about fighting back against these people - send the CCA request and SAR which will give YOU information about this and also make some complaints about the appalling behaviour of this company and their abuse of personal data.

 

I presume HFO are not ringing you? Do not ring them and look out for postcards from shady delivery companies as this is a way of phishing for your details

 

Below is a link to a thread which explains how to complain to Experian about the credit report that was sent to you. Is there an entry on it for this debt at all? If not why have they accessed it, a question for Experian. You should also make complaints to the OFT, Trading Standards (via a phone call to Consumer Direct) and the ICO.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?280552-HFO-Services-now-using-e-consumerview-reports-to-encourage-payment&highlight=

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You would have to get your own copy of your credit report to check how the search has been recorded. When you complain to Experian, express this as one of your concerns and insist that Experian remove the search. If you look at that thread, Experian really have no right to allow HFO to access and use your data in this way. Were your house details from the Land Registry as I would also complain about this to them also, it is public Information but it should not be used in this threatening manner - cheek!

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  • 2 weeks later...

Ring Consumer Direct and insist that they report this to Trading Standards, mention that you believe that the company are actually run from Wimbledon SW19 so it is Merton Trading Standards, make a fuss. Have you made any complaints yet. I have some links somewhere.

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If you have not received a CCA response within 14 working days then send the account jn dispute letter also, by recorded delivery. If they abide by this they should not phone you

 

Account in Dispute letter link

http://www.consumeractiongroup.co.uk/forum/content.php?436-Failure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale

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Yes - you do have to report via Consumer Direct, that is the official channel but make it clear that you are making a complaint about HFO/Turnbull Rutherford and you want this dealt with as a complaint by trading standards - you do not want their advice as you have already taken advice, thank you!

 

Once you have done that, reply to Merton with the reference number.

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Yes - PM it to me, I will ensure it gets distributed to the correct people. I have some complaints lodged with OFT as well, might see if they want an update.

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Are you able to post up the Schedule of Litigation letter? Someone else got one of those today but had no means of scanning it - I think that piece of correspondence is worthy of a few complaints in itself.

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Bart123 is a character who has been viewing HFO threads - don't worry about him. If you look at the bottom of the thread you can see who is viewing at the time but Bart was not around this pm.

 

That letter is total codswollop so don't worry about it but you must add it to your list of complaints. You should also send a complain to the publisher of the leaflets, with a copy of the letter, and ask them why you have been sent this with a letter making unsubstantiated threats and demands for an alleged debt that you are challenging.

 

I think HFO are getting a bit desperate.

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