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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Court claim from Link Financial. Please help.


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application forms when accepted can be a regulated agreement for the purposes of the CCA 1974. So, try not to get hung on that point

 

Were the documents presented to you easily legible?

 

if there were words that simply could not be read, then please let us know

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Sorry Nicklea but im not sure i follow

 

Are you saying put a defence in without disclosure?

 

That is contrary to CPR 16.5

 

(2) Where the defendant denies an allegation –

(a) he must state his reasons for doing so; and

 

(b) if he intends to put forward a different version of events from that given by the claimant, he must state his own version.

 

 

you cannot make a bare denial, the rules require a denial to be backed by a positive averment as to the facts relied upon

 

 

My point being that if you file a defence that fails to deal with the matters in hand then you will face costs of the amendments later, the general rule is that the amending party pays the other parties costs. I have to say i have the costs orders to prove this point on my desk.

 

 

Ignorance is no defence, the rules give you the requirements and the route if the party fails to disclose is an application for an order compelling disclosure. you will also get an award of costs due to the claimants breach of the rules CPR 31.15 is explicit on the time scales

 

 

CPR 15.5 also allows for an agreed extension of time for the Defence, if the Claimant dont play the rules then again you apply for a court order and get the court to tell the Claimant what he must do.

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ah yes, quite

 

This is the problem where people should not sit on their hands

 

7 days for CPR 31.14, if non compliance then i want answers why, if the answers arent satisfactory then its an app to the court, when i say satisfactory i mean a valid reason, if they dont have the agreement then they need to get it, but they shouldnt be allowed to take forever more, they issued, then they should have the docs.

 

You can agree up to 56 days with the opponents, that is more than enough time to get the docs, so id say if 28 days passes, and no docs arrive, id want a dam goood reason or id be off to the court with my N244

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an application would be for an order compelling disclosure.

 

The party mentioning a document in its statement of case ought to allow inspection of that document, given that they have signed a statement of truth too

 

So, if they cannot provide the documents they have pleaded in their statement of case, then you will need to see this document before you can formulate a defence as it seems the agreement is central to this matter

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It depends on the contents of the order, but, if you refuse and the consent order is what your application seeks then your refusal could go against you, could be seen as unreasonable and therefore costs ordered against you.

 

Just cos you tick no hearing, doesnt mean that it wont get ordered to be heard, and infact the oppo would appeal if this was not dealt with by way of hearing

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