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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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iPhone 4 returned to Vodafone...Still no refund received!!*resolved*


110chris
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Probably my worst ever experience with a phone network. I purchased the iPhone 4 online with vodafone for £169 which turned out to be faulty with no signal whatsoever. It took me over a month to finally get in touch with Vodafone's customer service team who agreed to refund me the initial £169 for the handset and the first 2 months line rental (£35).

 

I spoke to several managers over the phone, one which i recorded his reference number and name who arranged for a courier to pick my phone up and the refund would be in my account within 7-10 working days. This didnt happen. My phone was sent back on the 9th september, i have been ringing there disgraceful customer services for the last fortnight where i get transferred all over the place. I have then emailed their online logistics which appears to be the correct department.

 

Unfortunately, this is pretty much the same email i have been sent 3 times in the last 14 days:

"Dear Customer,

Please accept my apologies for all the inconvenience but to trace your query I need to look into where the parcel has ended up."

 

I have the original delievery certificate of where the parcel was sent to and have told them several times but just get ignored. In my latest email to them, i asked who i should contact to make a complaint as i believe it is fraudulent activity, so i wanted to write a complaint to the correct department and threaten legal action, but they seem to ignore this.

 

Can anyone help, and perhaps advice me what i should do. Perhaps if you know an address i should write to. Sorry for the long post, that is as much as i could summarise it, there is so much i have missed out.

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  • 1 month later...

I am disappointed to say that the matter has not been resolved. I have been emailing Lee, (vodafone company rep) for the last month now and was assured that he will get me my £169 refund. In 2 of his emails, he said that he has contacted some department and that i will recieve the money within 3-5 working days. He let me down. Now, i have asked for some advice on what i can do now as his approach has clearly not worked. He has ignored my last 2 emails.

 

I have also emailed the online logistics team of vodafone and am just getting the same replys of..."we are working on getting it sorted" etc. I have tried nearly everything, and am getting very concerned now. Does anybody have any advice of how i can go about getting this money back. Surely this is fraud?

 

Please get back to me guys

 

Hi 110chris,

 

It's disappointing to read about your experience here but I'm sure we get things sorted out.

 

As the guys have stated if you send me an email with your details and then update the thread with the email reference number I'll take it from there and get back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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