Thanks for the prompt replies. I live in a block of flats so I presume the dish is communal. The only alteration I'm aware of is about 6 months ago, the building upgraded to Sky Q so there were some changes to the main dish. I know once this happened, a large number of residents had problems with their signal, however, after contacting the property management, nobody has reported anything recently so it seems to be a problem on mine only. I may give them a call tomorrow and cancel. I have been dealing with their text message service over the last few days and it has be

Hi I have had a Sky subscription for the last 5 years and just recently I am experiencing some satellite signal issues on certain channels. The picture just glitches and I receive an error message stating 'no satellite signal received.' When checking the signal strength and signal quality in my sky settings, the bar is virtually at zero. I have contacted Sky about this and they have notified me that I will need to pay £30 for an engineer to come out because my box is out of warranty. I advised the customer services that it has nothing to do with the box and it is clear

This matter has been resolved and i have recieved the full £169. Thanks again to Lee for sorting this. The vodafone customer service was an absolute disgrace but im glad i found this site that sorted it out pretty promptly

i hope so because he seemed very determined but as i haven't heard from him for 3 days and not recieved a reply from any of my last 2 emails, i felt i should post an update.

I am disappointed to say that the matter has not been resolved. I have been emailing Lee, (vodafone company rep) for the last month now and was assured that he will get me my £169 refund. In 2 of his emails, he said that he has contacted some department and that i will recieve the money within 3-5 working days. He let me down. Now, i have asked for some advice on what i can do now as his approach has clearly not worked. He has ignored my last 2 emails. I have also emailed the online logistics team of vodafone and am just getting the same replys of..."we are working on getting it sorted"

ok sorry 5 posts

it wont let me email directly on here

it wont let me email directly on here

what is your email address?

Probably my worst ever experience with a phone network. I purchased the iPhone 4 online with vodafone for £169 which turned out to be faulty with no signal whatsoever. It took me over a month to finally get in touch with Vodafone's customer service team who agreed to refund me the initial £169 for the handset and the first 2 months line rental (£35). I spoke to several managers over the phone, one which i recorded his reference number and name who arranged for a courier to pick my phone up and the refund would be in my account within 7-10 working days. This didnt happen. My phone was sent