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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bullying and harrasment diary


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Hi all, hope you are all well!

 

Can I just ask, after reading the posts on the subject of recording meetings and the complex issues surrounding this, what is the point in keeping a diary of the problems you encounter at work and remarks that are said if they can be disputed as no physical evidence to support them?

 

Does it become a pointless task or can they be used if so what should be contained in them?

 

 

Cheers peeps :-) :-)

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Keeping a diary can become a pointless task, because it is only one sided observation...

 

What you need to do is agree with a manager that you email them once a week with whether the problem has become worse or is subsiding, and if any significant incident happens report it at once....

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Keeping a diary can become a pointless task, because it is only one sided observation...

 

What you need to do is agree with a manager that you email them once a week with whether the problem has become worse or is subsiding, and if any significant incident happens report it at once....

 

 

Hi,

 

What if its the manager you have a problem with and he is getting the full backing of his manager?

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Hi all, hope you are all well!

 

Can I just ask, after reading the posts on the subject of recording meetings and the complex issues surrounding this, what is the point in keeping a diary of the problems you encounter at work and remarks that are said if they can be disputed as no physical evidence to support them?

 

Does it become a pointless task or can they be used if so what should be contained in them?

 

 

Cheers peeps :-) :-)

You are correct - a diary is one way of documenting something happening, but it is, in itself, unverifiable and therefore has some use, but isn't conclusive. The diary should document as much detail as possible, and whenever possible it should be cross referenced to other evidence - witnesses, e-mails, appraisals etc.

 

The more parts of it are verifiable, the greater credence can be placed on the things that you can't prove. But if there is no evidence at all, it would be exceedingly difficult to prove that harassment has taken place at all.

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so documenting things like meetings when the manager come to the office has a pop about a sitiuation that he is not happy with or any unsuported conversations are useless?

 

I hate that they seem so clever and sly about it and as a employee you get screwed over and over again with little to no way to fight it. out of ear shot of other folk means freebie for them to do so then?

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I would still keep a diary....... it is YOUR memory of a given event. It clarifies to you what you said / did / saw / heard. Perhaps some event does not make sense at the time but later, perhaps much later, it is put in context by subsequent events. If you have the diary your memory of that incident can be objectively recalled. Try and keep it factual though as a subjective opinion might not be relevant unless it is how it has made you feel at the time or how you perceived someone else felt eg witnessing someone crying. However that said an analysis of what you feel was the reason for the event might be useful as it puts it into context again.

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