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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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How far back can i claim


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Shriel.

 

As you already have the original credit agreement, then yes you sure can go claim your money back.

 

Just as a point of fact, they cannot refuse to supply information as a result of SAR just because the account is closed.

 

Just remove all your personal information, name, address etc and post the agreement up for us to have a look. Will see if I can work out how much you should be claiming.

 

DJ

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Ok Shriel,

 

The amount you should be claiming back is:

 

Total PPI: £1,800.38

Compound Interest: £1,179.83

8% on monthly premiums: £1,748.08

8% on difference from date of loan closure: £1,155.50

 

Total claim = £5,883.79

 

Couple of points to note Shirel:

 

1) The 8% statutory interest on monthly premiums is paid from date of each repayment, until date of settlement. Now as we cannot know the date of settlement at this stage, I have used 1st September 2010.

2) The 8% on difference is total cost of PPI + compound interest. Ie the difference between what you actually paid and what you would have paid had the PPI not been added.

 

What are your reasons for claiming mis-sold?

 

DJ

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Ok,

 

So get your initial letter sent off to HFC outlining the reasons you believe you were mis-sold and include a copy of the calculations I have done for you.

 

They have 8 weeks in which to investigate your complaint and either reject it, or refund your claim in full.

 

If they reject, or do not respond within the statutory 8 weeks, you can then refer to the FOS or take them to court.

 

Get your letter sent off Shriel and get your money back.

 

Good luck

 

DJ

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