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    • what rights of access do you have on your agreement with the landlord?   i suspect you shouldn't have to pay a thing.
    • then there is your proof to them why would you pay for BB twice!!   for my notes: GENERAL NOTES ON CHARGEBACK & Continuous Payment Authority & BACS   .....  We have been telling people to put a letter into their bank instructing them  not to make any payments under any circumstances to these companies  . http://whatconsumer.co.uk/visa-debit-chargeback/- it works! usually this should be done using the number on your debit card  .  banks MUST follow written intructions from their customers ! . CANCELLING YOUR DEBIT CARD DOES NOT STOP CPA'S  .  This fsa guide has now been updated:  . http://www.fsa.gov.uk/static/pubs/consumer_info/know_your_rights_guide.pdf http://www.fca.org.uk/news/continuous-payment-authorities-your-right-to-cancel https://www.fca.org.uk/consumers/unauthorised-payments-account  .  Here's the text:  .  Cancelling a regular  card payment:  .  When you give your credit or debit card details to a company and authorise them to take regular payments from your account,   such as for a gym membership or magazine subscription,  it is known as a ‘recurring transaction’ or ‘continuous payment authority’.  . These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.  .  In most cases, regular payments can be cancelled by telling the company taking the payments.   .  However,   you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.   Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.  .  Be aware, though, that you will still be responsible for paying any money that you owe. and that CANCELLING YOUR CARD WILL NOT STOP THE CPA  .  ..  .  New june 2013  .  Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.  .  Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement   by contacting their card provider, the Financial Conduct Authority said.  .  The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)   due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.  .  CPAs, which are also commonly called recurring transactions or recurring payments,   are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.  .  Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when   a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by   mistake following cancellation by a customer the customer will be refunded immediately.  .  In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-  cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints   since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.  .  Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today   customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.   . “We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue.   From now on we expect them to be getting this right. In addition, they have committed to review past complaints.” .  .  Also mentioned your displeasure that as whomever took your money had obviously attempted this many times   probably activating your banks own anti fraud software - nobody had the decency to inform my you this was going on.? .  .In the FSA's own words:  .  ..  What should I do about a payment from my account that I didn’t authorise?  .  Your bank must refund an unauthorised transaction.   Money can only be taken from your account if you have authorised the transaction   or if your bank can prove you were at fault –  . see below.  Contact your bank immediately if you notice an unauthorised payment from your account. .  If you are sure you did not authorise the payment, you can claim a refund.  .  However, your bank does not have to refund you if you do not tell it about the payment until 13 months  or more after the date it left your account.  .  Your bank must refund an unauthorised transaction  .  ------------------  .  Your bank may only refuse a refund for an unauthorised transaction if:  .  ? it can prove you authorised the transaction  – though your bank cannot simply say that use of your password,   card and PIN proves you authorised a payment; or .  ? it can prove you are at fault because you acted fraudulently,   or because you deliberately,   or with gross negligence, failed to protect the details of your card, PIN or password in a way that allowed the transaction  .  -----------------------  .  How quickly must my bank refund me for an unauthorised transaction?  .  The bank must make the refund immediately unless it has evidence that one of the above reasons applies.   Your bank may ask you to answer some questions and fill out a form confirming what has happened,   but it cannot delay your refund while it waits for you to return the form.  If the bank has evidence that one of the above reasons for refusing a refund applies,   it may investigate before making a refund   but must look into it as quickly as possible.   If your bank rejects your claim for a refund it should explain why.  If the transaction was on a credit card, the refund may not happen immediately.   But the card issuer cannot charge interest or ask for repayment of the amount unless it can prove you are liable to pay        
    • Only asking because I want to get my facts right before I approach the bank! Yes, BT is coming out of the same account.
    • not if they want to make the OP the named claimant no!! let them take the other party to court themselves!! the op can be a witness then..   one bitten...read this thread..      
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shirei12

How far back can i claim

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Hi,I have an old account with HFC opened in Oct 2000 and closed in Oct 2006.It was on of those single sum premiums that you didnt realise you were paying interest on for the life of the loan.

I did a SAR for accounts with HFC and this one they said they do not supply info on closed accounts. I have the original agreement though with all the figures. I would like to know if it would be worth trying to reclaim? I have already been sucessful with one claim with HFC.

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Shriel.

 

As you already have the original credit agreement, then yes you sure can go claim your money back.

 

Just as a point of fact, they cannot refuse to supply information as a result of SAR just because the account is closed.

 

Just remove all your personal information, name, address etc and post the agreement up for us to have a look. Will see if I can work out how much you should be claiming.

 

DJ

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Thats good news, out with your calculator then.:)

hfcppi-1.jpg

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Couple of questions before I check how much you may be owed.

 

1) date of first repayment

 

2) Did this loan run for the full term ie 60 months?

 

DJ

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That was quick, first payment was 27th Nov 2000,and yes it ran full term 60 months.

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oh!!

 

 

 

oh.....you're in for a windfall...

 

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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:D Now that is the best news I've had for a long time.

Can I ask if you are having problems with the site? I am not viewing it as normal, since early evening.

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Ok Shriel,

 

The amount you should be claiming back is:

 

Total PPI: £1,800.38

Compound Interest: £1,179.83

8% on monthly premiums: £1,748.08

8% on difference from date of loan closure: £1,155.50

 

Total claim = £5,883.79

 

Couple of points to note Shirel:

 

1) The 8% statutory interest on monthly premiums is paid from date of each repayment, until date of settlement. Now as we cannot know the date of settlement at this stage, I have used 1st September 2010.

2) The 8% on difference is total cost of PPI + compound interest. Ie the difference between what you actually paid and what you would have paid had the PPI not been added.

 

What are your reasons for claiming mis-sold?

 

DJ

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Well it was never explained to us that we would pay interest on PPI for the term of the loan,and it was just assumed that it was a term of the loan.We never asked for it.

Nothing was really explained just a document plonked on a desk for signature and being the mugs we were then we signed.

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Ok,

 

So get your initial letter sent off to HFC outlining the reasons you believe you were mis-sold and include a copy of the calculations I have done for you.

 

They have 8 weeks in which to investigate your complaint and either reject it, or refund your claim in full.

 

If they reject, or do not respond within the statutory 8 weeks, you can then refer to the FOS or take them to court.

 

Get your letter sent off Shriel and get your money back.

 

Good luck

 

DJ

  • Confused 1

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Thanks a lot dj1971 I have reclaimed PPI from HFC through FOS last year but never pursued this one as they said they did not have to supply any docs as it was closed. I will pursue it now though. Thankyou for your help and I will update.

ps. tickled you.;)

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I tried to add to your reputation but theres a problem.Will def try again.

 

Done it :rolleyes:

Edited by shirei12

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I read on Moneysaving site that the banks and FOS agreed a form (in March 2010) that could be filled in for your claim. Its called PPI consumer questionnaire. Has anyone tried this??

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you'll get one from whomever you claim too probably

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Well I have downloaded the questionaire and started to fill in details. I am wondering if I should also send a letter to accompany it? Also as they have stated (in SAR request reply) they do not have an agreement for this account,I however do have all the docs.Should I send them a photocopy of the agreement???

hfc.jpg

 

Shirei

Edited by shirei12

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it wont matter you're doing the FOS one

they'll send their own to delay you.

 

yes send a copy of the agreement

 

 

they cant wriggle if you have that.

fos will make them cough

 

will be interesting to see what stance HFC take here.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Does this letter seem OK.

 

Dear Sir/Madam,

Ref – Account no: XXXXXXXXXXX

I believe I have been mis-sold a payment protection insurance policy added to the above account and would like to request a full refund of my premiums, plus interest paid.

I took out a £6900 loan at your xxxxxx branch on 21/10/2000 and also bought a payment protection policy which would cost me an extra £1800.38 over the life of the loan. The total amount of my premiums plus interest is £ 2980.20. I have enclosed a photocopy of the Agreement for your information.

When I took out the loan, I was told that my application would be refused if I did not also buy a PPI policy. The Financial Services Authority’s advice to consumers is that, while it does not breach FSA guidelines, a borrower should not be refused a loan if they choose not to buy an insurance policy. You are not allowed to make PPI a condition of taking out the loan unless you include the costs of PPI in the quoted interest rate, which you did not do.

I was not asked whether I already had any existing insurance or employer benefits that would cover my repayments. I do not believe being forced to buy this policy as part of the loan was a fair and reasonable obligation.

In forcing me to buy this policy, you have also breached paragraph 8.6 of the Banking Code, to which you are a signatory.

I am requesting a full refund of all my insurance payments, plus interest, which total :

Total PPI: £1,800.38

Compound interest: £1,179.83

8% on monthly premiums: £1,748.08

8% on difference from date of loan closure: £1,155.50

Total claim = £5,883.79

1) The 8% statutory interest on monthly premiums is paid from date of each repayment, until date of settlement. Now as we cannot know the date of settlement at this stage, I have used 1st September 2010.

2) The 8% on difference is total cost of PPI + compound interest. Ie the difference between what I actually paid and what I would have paid had the PPI not been added.

If I do not receive a favourable response from you within 8 weeks of this letter I will pursue this claim through the Financial Ombudsman.

Yours faithfully,

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send a copy of your spreadsheet too.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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:jaw:I dont have a spreadsheet.

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well inc a copy of that agreement

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Can you help give advise on how to do one ?

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I remember doing one ages ago for another problem but I cant remember where I found the guide :roll:

Was the letter OK?

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the letter is ok

 

just send them a copy of the original agreement you have.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Something very strange,I posted my claim registered mail to HFC head office in Reading,but when I checked track & trace it says item was delivered from Birmingham office. Anyone had this happen?

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HFC are based in Brum!

 

DX


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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