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    • He was one of four former top executives from Sam Bankman-Fried's firms to plead guilty to charges.View the full article
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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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New Comedy Double Act RRG and Toyota GB Part 2


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Hi,

 

Back again ready for the next 12 and a half miles.

 

Could I also begin with thanking this Site and Forum for at least reinforcing the most important thing to me.

 

1) My sanity. That I'm not going mad.

2) My honest and truthful character.

 

Put Toyota GB and RRG together and you've got the worst comedy act since Mike & Bernie Winters. Perhaps that's why RRG have chosen the 1960's as their new advertising campaign?

 

What was noticably absent in the 1960's was 'spin'. A time when someone told you something and you believed them. Invariably on account of 'mutual trust' and because you, the valued customer were treated with respect.

 

Nowadays, you're an inconvenient nuisance when, £8000 plus, lighter in the pocket you have the downright audacity to complain that your pension savings, spent on the brand new car, because you no longer earn any interest on them in the bank, would most definately have been better spent on a 'good reliable, 12 months tax and mot, one careful lady owner,' runaround from the Auto Trader.

 

That you didn't then find, that you had been intentionally misled, failed, fobbed off.

 

That your truthful allegations were denied, and official documents requested were not disclosed

 

That although you were rightly concerned and attempted to resolve the problems, you were encountering, it was you, the now unreasonable not valued customer, who was painted as being totally unrealistic in you expectations of your new car.

 

The dealership are being unreasonable

The arrogant attitude of the Dealerships is shameful

I raised a complaint with Toyota customer services and the treatment I recieved was terrible in fact the worst treatment I had received from any company I have dealt with.

 

Every highlighted word along with the statements above express entirely, our own honest, truthful and most of all 'fact' based expereince of dealing with both RRG Bolton and Toyota GB. However, they are not our written words.

 

They are the words and documented accounts demonstrating the absolute distress and frustration of a growing band of many. The 'new' millenium Toyota Customer, who in some cases is also a 'loyal' Toyota Customer of past decades such as the '60's.

 

Type in RRG complaints on the Toyota Owners Club alone and see for yourself, but make sure you have plenty of spare time to read them all.

 

Extend your search further and you'll see why after 30 years, you should as we should have 'stuck' with Nissan, or Vauxhall or Ford. Whoever was most deserving of your loyalty, because in 30 plus years of driving, you'd never expereinced the like until you stepped up to a Toyota. 'If it ain't broke, don't fix it!'

 

Suggested Google Search Criteria:

 

RRG Complaints

Toyota GB Complaints

Toyota Complaints

Online Claims Against RRG for 'injury to feelings' (Which was suprisingly when this site came up)

Catherine Block

Andy Sharman

Dimitrios Biller

 

You will find to your relief or distress that the 'complaints' are not just a trickle but a torrent.

 

Bad enough that your joy at owning a brand new car beomes a nightmare and that you must be inconvenienced over and over again having to leave your car with RRG Bolton in order to have repairs done for a second, third, fourth, fifth and sixth time.

 

But then, should you have the absolute audacity to complain, you will become party to a campaign to assassinate, discredit and smear what you know to be your absolute truthful and honorable and trustworthy character.

 

Toyota in their wisdom decided to throw away decades of 'Trust ' Quote; ' The lesson that good ethics can be good business was forgotten by Toyota. Toyota executives have said they lost their focus on quality as they strove for market share, and became more focused on meeting their sales targets, rather than a warning that the company was getting sloppy.'

 

John Thomsom, marketing director at Toyota GB, has recently spent £20 million in an effort to buy back decades of ' Trust ' "It's a personal commitment to quality by all our team members. It's a very humann approach, and a very confident tone about what Toyota stands for."

 

Toyota's road to recovery

by Auto Headlines

 

However, Richard Tolley of Marketing consultancy Crux Strategy, warns that the claims of quality may fall on deaf ears. ' If I were a consumer, I'd be asking "if they had all this quality control in place, how did they end up in this situation?" he says.

 

Tolley, adds that advertising can help ' build on existing foundations ' to enhance the reputation of a brand that has been dragged through the mire, but that advertising alone cannot actually form the basis of a recovery. Yet, if it fails to convince the skeptical public, it may actually exacerbate a bad situation.

 

Should theToyota new car buyer of 2010 be ' skeptical ' ? He/she can make whatever decision they like, I suggest only that it be based upon ' fact '

 

Toyota are market leaders and I suspect there are a high percentage of Toyota Cars that are fit for the purpose for which they were purchased, but if you do happen to be stuck with a lemon Toyota which because of your own moral values you are reluctant to ' sell on ' to another victim then prepare yourself for an extremely long and distressing rocky ride.

 

You will however not be party to John Thomson, marketing director at Toyota GB, most recent absolute assurance in his £20 million campaign of ' stress free driving that goes on and on for years and years,' in fact it will be anything but, in my experience.

 

Do your homework as I/we have done and you will find that you are in good, honest and honorable company of others, equally as distressed and dissatisfied.

 

According to Alan Barett, Customer Relations Manager at Toyota GB in his response to our ' complaint ' 20th August 2010, he assures me that I must be an isloated case as; " It is very rare when an impasse has been reached between one of our Toyota Centres' and the Customer." so in effect claiming that it is the dealership at fault and nothing to do with Toyota.

 

Whislt I can concur, Yes, it's extremely ' regrettable, ' it would appear that it is in fact far from rare!

 

So, do I drive an RRG Yaris or as I thought a Toyota Yaris?.

 

I look forward to making a contribution to the site upon reaching an amicably agreed 'resolution' involving RRG Bolton, Toyota GB and Toyota and also taking into account the 'Consumer Precedent' made in the recent British Gas case where ' complaint time and inconvenience ' expenses were settled in the form of a ' goodwill ' payment from British Gas to the Complainant.

 

Thank You

Edited by L7 CBB v RRG
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Apologies, for not posting correctly it’s a new learning curve for me, and also, I’ve been banging my head against a brick wall for so many months that I’m beginning to lose the plot.

 

I should have posted the specific details of ‘what the problem is,’ with the said Toyota Yaris, before I put up my rant. In defense I’m so used to dealing with RRG Bolton and Toyota GB

 

who know exactly ‘what the problem is,’ because it’s documented on all their work sheets (well, the ones’ they’ll actually disclose and it even has it’s very own case ref no: ***793)

 

 

The car, a Toyota Yaris was purhased on 15th January 2009. Below are listed the number of times it has been returned to RRG Bolton for checks, repairs and replacement of parts.

 

 

 

11/02/2009 Mileage 758

600 MILE CHECK, INDICATER DOESN’T SEEM TO TURN OFF UNLESS HE DOES A

SHARP TURN.

TECH CHECKED OPERATION OK.

 

 

 

05/06/2009 Mileage 3121

WHEN PUTS ON FULL LOCK HEARS A GRINDING NOISE

STRIP FRONT BRAKES TO INSPECT RE: ROB

Front brake discs scored

Carried out brake disc skim & replaced pads

Removed rear shoes chamfered edges

Shoe adjuster sticking freed off.

 

 

 

29/10/2009 Mileage 8123

TECH REPORTED WATER PUMP LEAKING

Warranty Work

REPLACED WATER PUMP DUE TO LEAK FROM FAILED INTERNAL SEAL

COOLANT

PUMP ASSY WATER

ALSO

REPLACED BRAKE DISCS AND PADS

DISC PAD FRONT

customer request ref: Mike

HUB FRONT AXLE

 

 

 

13/04/2010 Mileage 10633

PEDAL RECALL SOPE 0503B

GAP

BAR SIZE

PLATE ACC2.6F

Toyota A Check sheet Needs urgent attention ****

PROMISED BUT NEVER RECEIVED

REQUESTED FORMALLY ON 4 SEPARATE OCASSIONS

DOCUMENT STILL NOT DISCLOSED

 

 

20/04/2010 Mileage 10809

CREAKING NOISE FROM STEERING

PREMATURE WEAR ON SHOCKER TOPS

REPLACED SUSPENSION TOP MOUNTS (RUBBER) FRONT

WARRANTY WORK. CUSTOMER COMPLAINT

BUMPSTOP FR.SPR

 

28/07/2010 Mileage 13576

CHECK FOR CREAKING FROM STEERING ON BOTH LOCKS

HAS HAD PROBLEMS BEFORE AND WE REPLACED TOP MOUNTS

EXCESS FREEPLAY IN TOP MOUNTS

REPLACE SUSPENSION TOP MOUNTS

SUPPORT FR. SUSP

SUPPORT. FR SUSP

 

As I said I'm a complete novice at this and for some reason even though I had saved in Notepad (ansi code) along with Microsoft Works Word Processor I was unable to copy and paste from either from my computer to this Forum, that is until 10 minutes ago when I downloaded Firefox and everything now seems to be working OK.

 

I have another epic to upload detailing everything from start to finish 15th January 2009 to 20th August 2010 I've been typing it out since 5am this morning, so will post it as a seperate thread, appropriately copied and pasted from doc's, sometime this afternoon. At least by the time I've finished dealing with this complaint my IT skills will be 100% improved, and the new car buying general public will be able to view a balanced account of buying a Toyota.

 

I am currently constructing a website and blog. putting all the Toyota, RRG complaints in one domain with links to newspaper articles, Consumer Websites (this one most definitely) etc. Sarah Pennells Editor, www.savvywoman.co.uk Sarah Pennells is the lady who spoke on bbc tv about the British Gas award for time spent dealing with complaints.

Hi Chris,

I just wanted to drop you a quick email to apologise for not having got back to you earlier. It's been a rather busy week but I'm hoping to catch up with emails over the weekend. I'll get back to you either later today or tomorrow.

Best wishes

Sarah

Imagine if Sarah had been the person who got landed with 'our ' Toyota Yaris and how much work she'd have been able to get done, going back and to the dealership twice a day on more than 6 seperate ocassions.

 

Thinking Toyota? Think Again!

Edited by L7 CBB v RRG
punctuation and spelling
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