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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank charges slashed by Metro Bank


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I'm going to be checking this out, the Southampton Row branch is a short bus ride from work, I will go up there today and see what I need to open an account - I haven't found if they do any credit scoring - one would assume so...

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No problem, can do that quite easily, how about making it a sticky?

 

I will then record what they say when I go up there at lunchtime, what you need to open an account and how long it takes to get the card etc.... it seems they will have a branch in my home town (Sutton) at some point next year so seems ideal for me.

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I went there at lunchtime today and asked what you needed to join, they said passport and bank statement (I will take council tax bill along too when I go back tomorrow) and there was an hour to wait to be seen.. they give out some bleeping device so you can go locally and see when it is time to go back... I will go up tomorrow evening if it isn't busy rather than lunchtime.

 

They do credit check you but I believe it is more for security than anything else... I will report back tomorrow....

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I did inform them of a possible lousy credit rating and they do a basic card account - so I signed up for that this lunchtime.

 

Went into the branch, met by a very nice girl who started taking details and there was a very nice guy available to sign me up. It took a little bit longer than anticipated as their card printing machine got the hump just before it printed out my card, but the very very nice bank man gave me an additional £10 on my account (without being asked) and an additional free gift (large coolbag). I already got a fleece blanket as I had transferred some money into the new account. I also have a Metro tote bag, some pens and a few lollipops.

 

If the friendliness of the staff (not 'professional' just normal friendly) is anything to go by this bank should have few problems with customers.

 

Getting your customer service right throughout the business is a good start, as is getting your back of house systems in place.

 

I will let you know if anything transpires as I am running the account.

 

With this basic account you can have money paid in, get money out via a cashcard, which you can also use in shops where Mastercard is displayed, and you can use it online where Mastercard is displayed. You don't seem to have direct debits (YAY) on the account but that isn't an issue with me, I only have one direct debit and that is soon being disposed of... you can't use the basic card abroad (yet).

 

As a backup account this could prove very useful.

 

They don't credit check you at all for this account, just need a passport and a bank statement or utility bill. For the other accounts you get credit checked and need passport, bank statement and utility bills.

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  • 1 month later...

Had to go to the branch on Tuesday as I had forgotten my online logon details... they were incredibly helpful, they have a person who greets you and sees what you need and makes sure you get the right person FIRST, unlike NatWest where you ask the greeting person and they say "Have you gone to telephone banking, or telephone banking deal with that...."

 

Very impressed so far, long may this continue.:-)

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