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Getting vodafone to take back a debt so it can be paid without DCA charges


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On behalf of a friend:

 

His bill with vodafone is enormous (£700) because they've cancelled his contracts due to non payment and added the cancellation fee's to the bill (he had a notebook and mobile phone contract).

 

He received a bill on the 27th July from vodafone and called them this morning to discuss payment. He was told that the debt was passed to a DCA (Fredricksons) on the 15.7.10 and he needs to call them to arrange payment. To date he has not heard from the DCA and only knew this from calling vodafone this morning (why are vodafone still sending bills if the debt is now with the DCA)?.

 

Given that DCA's add stupid charges to the account can we do anything to 'persuade' vodafone to take back the account? They were refusing point blank when I spoke to them on his behalf this morning so I know that from now on everthing nedes to be via registered post... is there any legal statute I can use?

 

I have successfully got the council to take back his CT debt so surely vodafone can do the same?

 

Any advice greatly appreciated. he's not denying he owes this debt and he does want to pay it, but quite rightly does not want to pay the extra charges the DCA will put on.

 

Vodafone have said he can pay the DCA the full amount he owes from line rental and calls which is £400 and then they would take back the account and reinstate his line rental and he would then pay this direct to them (vodafone).

 

This apparently 'may' work out cheaper than paying off the cancellation fee but they couldn't tell me how long each contract had left to run because they had cancelled the contracts (circular arguement anyone?) but this option is a non starter anyhow as he cannot pay off £400 in one lump sum.

 

Anyone help please? Simply put he wants to pay off his vodafone debt TO vodafone in installments.

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Hi Guys,

 

Thanks for your quick responses.

 

Martin, I don't know what 'dates' you mean, can you clarify please? Are you asking me for when the contract(s) started with vodafone, or the dates he started to get into debt with them, or something else?

 

Re: the bills. .. The call charges appear to be an accumulation of unpaid charges over many months (I don't know this for sure but I can check this evening), to which the bill dated 27.7.2010 from vodafone adds the cancellation charges to bring the amount to £700.

 

I am confused as to why vodafone would send a bill on the 27.7.2010 when the account has been passed to the DCA. Surely if they've 'sold' the arrears to the DCA then its no longer vodafone's debt so they shouldn't be billing for it. Alternatively if the DCA are collecting the debt on BEHALF of vodafone, why would vodafone's collection team not allow us to pay them directly?

 

btw, I pointed out the issue that vodafone would probably receive less than the amount owed if it went to the DCA because of the precise reasons that they commonly settle for less than the debt... the collections teamat vodafone seemed non plussed by this.

 

I will get my friend to register an account here on CAG and contact the webteam at vodafone immediately. Meanwhile, any letters I can begin to write? Anything else I/we can do?

 

Thanks again

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Hi Lee (and others who have answered).Many thanks for your quick replies.

 

I will get my friend to email Lee this evening with a link to this thread.

 

As I am helping him deal with his finances what kind of permission do you need from him to liaise with me? Would an email from him with my details and me cc'd in be sufficient?

 

I'll keep you all updated with the outcome. Many thanks again.

 

BW

 

Fi

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Hi Lee,

 

My friend has emailed Vodafone through their 'contact us' on their website. The automated reply to his email had the subject line: WRT135 [#3391616]

Monday, 9 August, 2010 9:25. Is this the reference number you were lookng for?

 

Unfortunately there is a 900 character limit on the contact us email, which was too short for my friend to be able to explain his situation. However he saved it as a word document which he/I can send to you if we have an email address for you?

 

I look forward to your reply.

 

Many thanks

 

Fee.

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Hi Lee,

 

Many thanks for this. Do you have an email address (pm me if possible) where I can write to you with the full story? Unfortunately the character limitation in the 'contact us' form on vodafone's webpage meant my friend could not give you the facts of his story, merely provide permission for you to liaise with me.

 

I have a copy of the email he intended to send with the full story, so either contact me and I will forward it to you, or contact my friend and he will reply by email.

 

Many thanks

 

Fi

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Many thanks once again. I've sent my friends email to the address you provided which outlines his situation and I hope you can help.

 

He is facing up to his debts though it will take him a long time to pay them all off (with my help and this FANTASTIC site!!). The ridiculous scare mongering of DCA's, and inability of debtors to act "human" does nothing to help people who do not understand their rghts, and in my opinion makes some people bury their head in the sand even more!

 

Hurrah to the vodafone webteam so far.... and THANKS ALL on this site for the great advice and encouragement you give. I have made another donation.

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Hi Lee,

 

I have replied to your email and apolgise once again for leaving my phone behind yesterday. Please can you provide me with an address with which to write to Vodafone about the account and a possible repayment plan please? Please DO NOT accept this as any confirmation as to what my friend has decided to do next however.

 

I look forward to your reply and thank you again for your help.

 

KR

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Arrgh Computers! I tried to edit the above post but it wouldn't let me.

 

I am asking for a NAMED PERSON to write to at Vodafone who has authority to deal with financial aspects re: my friends account .

 

Neither options offered by Lee/Vodafone are viable at the moment.

 

Thanks again Lee, I look forward to your reply.

 

KR

 

Fi

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Hi Lee,

 

Have sent an email to your vodafone work address just now with many attachments. We look forward to your reply and if you need any more information please feel free to email me (better than calling as I can't always answer my phone).

 

Kind regards

 

Fi

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Hi Lee,

 

I replied to your last email 2 days ago asking for a named person to send the post to (I want to make sure the recipient is fully aware of the situation and do not trust a 'generic' department to deal with the matter properly). I will send the required post as soon as I receive the name and address.

 

Many thanks again

 

Fi

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