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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cohens and CCJ


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As far as I can see Hillards, you've done everything correctly (except perhaps the content of the N244 app that you haven't posted) & it's the court that have messed up big time.

 

Have you/applicant spoken to the Court Manager? Try & get hold of him/her, not just some desk clerk. If you can't, I suggest a formal letter of complaint to him.

 

It clearly says on your form that the case would be heard without a hearing & you double checked by phone so that is what you were relying on & you should have been able to trust that the information you were given was correct. I would tell him I was giving him the opportunity to rectify the matter before I exposed him to the mercies of my local MP & the press.

 

I have never heard of a case like this before but it is always wise to turn up at court when a date is set - just in case. :sad:

 

To take it forward in the immediate future, if you don't get any joy from the CM, I think I would be tempted to put in another app for a set aside of this order on the grounds that the court misinformed you.

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Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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I am not going to join in a slanging match, consumeredge, but I agree with most of what gh has stated.

 

1. When you submit a N244 you are the applicant, the other side is the respondent, no matter what the description of each in the original claim/hearing. IMO the court will overlook misnaming & it may be nit-picking but gh is correct

 

2. In your experience, Cohens may not travel far from home but that does not prevent them sending 'their representative' from a local company of solicitors wherever in the country that may be

 

3. gh is correct in his statement that appeals can be expensive if you lose & that goes for CC level aswell as COA level as the loser has to bear the other side's costs which may be that of a barrister, not just Joe Bloggs solicitor from down the road

 

4. I think gh has been very supportative of Hillards (as have other CAGers) but Hillards has sought advice on behalf of someone else & he has not posted any docs (as far as I can see) which makes it extremely difficult to assess the case.

eg. gh is correct in that a Notice of Hearing should have been sent. I suspect it was as otherwise the 'lady' & Hillard wouldn't have known a date - hence my comments above re. attending court when a date is set.

We are all aware that relaying a story from someone else can be a bit like chinese whispers even if no-one intends it to be so. Therefore gh was right to be cautious in the advice he proffered.

 

You were obviously fortunate in the outcome of the case for your relative, consumeredge, & I am pleased you are proud of your result. However you must recogonise that not all cases are the same or text book & gh is just trying to play devil's advocate with an unusual situation for the poster's benefit.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Perhaps the problem is not the advice being given, but unforeseen complications.

 

I agree Debbsy. Not only are consumers wising up to the tricks of the DCAs & the pitfalls of the court processes but the DCAs are becoming more aware too & the DJs seem to be taking a tougher line on the burden of proof. Unfortunately a lot of them seem to think it's up to the Defendant to prove the Claimant has no case & not the other way round. :roll:

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 2 weeks later...
....asking him if that is the correct course of action. May as well ask him what's best to do, he should know.

 

Think you'll be lucky - court staff will not express opinions on your intended legal actions.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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As it happens, someone I have known for several years works at our local court and has been very helpful in guiding me in the course of action needed

 

Well you were lucky today then!

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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