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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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County Court Claim form received - Cabot ***WON***


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I'm a little confused. They say they are only chasing arrears? Really? So in other words, they don't contend that the agreement has been terminated. I'm not so sure about that, but mebbes some kind expert will pop along to advise on that point.

 

Apart from that, it seems they are aware that they don't have a leg to stand on without an agreement.

 

It seems a rather strange letter to send, in light of the fact that they have started proceedings. The success of which obviously, must now be in some considerable doubt without access to an agreement.

 

Yes, I'd be pretty embarrassed to be taken to court where the claimant has not a shred of proof that you owe anything.

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Bear in mind that all Cabot has to do to make an assignment absolute, is to issue a Notice of Assignment.

 

To be honest, the whole equitable/absolute argument is something of a red herring. To concentrate too much on this, is to perhaps miss the main points.

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Not one person AFAIK has as yet gone into court and successfully defended on the basis of ineffective service of a NoA. The best you could expect is a postponement of the inevitable.

 

This is why I say it is a red herring and more energy needs TO BE CONCENTRATED IN OTHER AREAS.

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Cabot do not become the creditor - they only buy the receivables (or rights) they do not buy the account or the duties, those remain with the OC

 

If you say so, but it doesn't really matter. Can we drop this, as it's not helpful in getting a defence prepared?

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It would appear so far that there are a couple of issues here.

 

Firstly, as BO has already intimated somewhere but I can't find offhand, there may be charges applied by the OC, to which they were not entitled.

 

Secondly, Cabot have absolutely no right whatsoever to be adding their own 12% interest rate. And if I understand correctly, they are seeking to have a statutory 8% added on top of that.

 

I do think that, whilst there does not seem to be an actual defence against the fact that BO is liable to repay A debt, I certainly don't think that Cabot are entitled to the amount that they have claimed.

 

So in a sense, that is defense enough. Except I don't think it would end there. So I think the best plan is to look carefully at the figures, and try to calculate what might be a more reasonable liability. Have you got statements from Cabot, BO?

 

Morally of course, since the bloody computer never worked properly in the first place, this is all bolleaux and the OC should have sorted all this out ages ago. But we're talking pre-CAG and similar forum days, and so we need to accept that the consumer savviness (is that a word?) was pretty much non existent back then.

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