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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi peeps I'm just after a bid of advice really 6 months ago I got a car on finance with black horse from a vauxhall dealer and ever since I've owned it it has had nothing but problems it has had 15 problems fixed under warranty and now something has broken again I'm just sick to death of it now I can't sell it cuz it's on finance and the settlement is more than wat the car is worth so I just wanna know if there is anythin I can do cheers

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Hi and welcome,

 

a few qusetions; when did you buy it, is it a new or used car, what were the nature of the faults and the current one?

 

Don't worry about the finance at the moment as you may have grounds to reject the car and let the dealer sort it out.

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

 

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Hi thank you for the reply I got the got the car in feb from a vauxhall dealership in Cannock called brindley vauxhall it was a used car a 2007 plate vauxhall corsa Vxr which was up for £11.500 when I first received the car it had a knock went back to vauxhall for 2 weeks to be fixed which turned out to be a driveshaft since then the bits I have had replaced are

 

Maf sensor

Fuel filler cap

Head lights

Coil pack

Thermostat

Heater matrix

Top suspension mount bushes

Drop links

Spark plugs

Rear wiper motor

Rear screen washer

Handbrake cable

Wheel bearing

Half shaft

That's wat I can remember and now when it's cold it misfires really badly and when It warms up it idles really lumpy

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Blimey! What a list!

 

You didn't mention what the problem is now. How many miles has it done? From what you paid for it, I would guess not many! Also, I note that you have owned it for 5 months which is good news as the SOGA will apply.

 

Also, can you clarify what you mean by 'when I first received the car it had a knock...' Do you mean you had a bump in it?

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

 

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The problem is at the bottom of the list ie miss fire when cold and sorry for bein a bit vague lol the knock I mentioned was when u put it on full lock the noise you got was a knock knock knock which was the cv joint on the drive shaft the mileage is 42k it had nearly 40k when I brought it but had a new engine fitted by vauxhall at 28k

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The problem is at the bottom of the list ie miss fire when cold and sorry for bein a bit vague lol the knock I mentioned was when u put it on full lock the noise you got was a knock knock knock which was the cv joint on the drive shaft the mileage is 42k it had nearly 40k when I brought it but had a new engine fitted by vauxhall at 28k

 

Mmm, thats above average mileage for a 3 year old car which suggests you have certainly not had a bargin! I wonder why it had to have a new engine at 28k as well. Are you sure it hasdn't been in a accident becauise most of your list suggests that may be the case.

 

In any event I think enough is enough and you should be seeking either a repacement of a refund. Write to the dealer stating that with this new problem, you have now lost all confidence in the car because of the historical problems so you would like a replacement or a refund. Mention that as you have owned the car for less than 6 months, the SOGA will apply should you decide to persue your statatuory rights. I think they may try and fob you off by saying that this is a new fault and they should have the oppotunity to rectify which is correct in normal circumstances. But I think a court would sympothise with you here. You may like to have a word with consumer direct (Trading Standards) to see if they agree with me before you do anything. But from now on I would put everything in writing an also inform the finance company.

 

__________________

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

  • Haha 1

 

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just spoke to trading standards and they pretty much said the same as you gonna type a letter up now and see what happens they also said if i get fobbed off they will get involved thank you very much for your advice and quick replies u have been very helpful :D

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just spoke to trading standards and they pretty much said the same as you gonna type a letter up now and see what happens they also said if i get fobbed off they will get involved thank you very much for your advice and quick replies u have been very helpful :D

 

No probs, please keep us posted as the conclusions to your situ may help others.

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

 

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Pop into another VX dealer with the registration and ask for a printout of it's service history. This should also show the engine change and why.

 

Oops - meant to ask - what is the finance, is it HP or a car finance loan?

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It's hp I think

 

As I said earlier (post #6), you need to advise them of the situation.

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

 

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