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    • Apologies dx100uk  I did not put the answers in red  Thank you all for your patience. H
    • Which Court have you received the claim from ? Northampton  Name of the Claimant ? Overdales solicitors  How many defendant's  joint or self ?  Self Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  13 may 2024 What is the claim for – the reason they have issued the claim? the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account 4546384809766042. The defendant faild to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. The dbt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ?   Not to my knowledge. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  No Do you recall how you entered into the agreement...On line /In branch/By post ?  Online but it was for a smaller amount they kept on increasing this with me asking Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  It was assigned to a debt collection agency  Were you aware the account had been assigned – did you receive a Notice of Assignment? yes  Did you receive a Default Notice from the original creditor?  Yes I also made offers to pay original creditor a smaller amount but was not replied to Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  No Why did you cease payments? I was made redundant and got a less paid job I also spent some time on furlough during covid and spent some 3 months on ssp off work. What was the date of your last payment?  May 2021 Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes at the time I communicated with all my creditor's that I was running out of funds to pay the original agreements once my redundancy money ran out that was when my accounts defaulted. I then wrote to all my creditor's with pro rata offers of payments but debt collectors took over the accounts.
    • Just an update for all. I received about a letter every other week, increasing in threat levels. Then I hadn't had one for a about two weeks, then Saturday received a carbon copy of the very first letter they sent me in February. Made me laugh, rinse and repeat. 
    • So, your response was not received by the SCP as you did not send it with a valid stamp. Therefore, from my two option in post #14, the first option is the only one available to you, but you do not have the option of asking to be sentenced at the fixed penalty level as the reason the SCP did not receive your response was down to you. Here's a reminder of what to do: Respond to the SJPN by pleading “Not Guilty” to both charges. In the “Reasons for pleading Not Guilty” box state that you are willing to plead guilty to the speeding charge providing, and only providing, the “Fail to Provide Driver's Details" (FtP) charge is dropped. This is a tried and tested method to deal with your problem and is almost always successful. Before the pandemic it was necessary to attend court to do this "deal" because it needs the agreement of the police prosecutor.. During the pandemic courts made every effort to have as few  people as possible attend and they began doing this deal under the "Single Justice" procedure without the defendant's attendance. Some courts have carried this procedure on whilst others have reverted to a personal attendance being necessary. If you are required to attend, your case will be taken out of the SJ procedure and you will be given a date for a hearing in the normal Magistrates' Court. If that is the way they do it in the area involved you will have to attend, see the prosecutor and offer your "deal" in person. 
    • what device are you using? copy all the questions then come here to this thread and paste them. then answer each question click on red give answers here. when done  hit submit reply bottom right.  
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Insurance Company refusing to pay out


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Hi,

 

Back in January a lorry reversed and hit my car. My insurance company didn't want to claim for me because I only had 3rd party Fire & Theft insurance.

The other driver originally said he would do the work himself but I wasn't happy so contacted my insurance company as soon as I got home. His insurance company MARKERSTUDY have done everything to delay paying for the damage and refuse to accept liability even though I have an independant witness. They say their client disputes the claim (he has changed his story).

 

It has come to the stage where I am going to have to take them to a small claims court. The damage to my car was £930 (Their independant garage report) but they say the book value of the vehicle is only £800 so thats what is the figure they would go by if it could be proved their driver was at fault.

 

My daughter was in the car at the time of the accident and an independant witness saw the incident and has filled out a witness statement.

 

Can I claim more than £800 because of the time Markerstudy has delayed and refused to pay and all my time fighting for my money?

 

Also which small claims court package would be the best to purchase from your site to help me through the case.

 

Also, should I be taking the insurance company to court or the driver?

 

I hope someone can help as I'm sure I'm not the only person that has been treated like this by a car insurance company.

 

Phil

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Apologies for the delay in replying I've had a few days holiday.

 

Sadly it's not unusual for a thrid party to originally offer to deal with repairs and then change their mind and also the story they tell their insurers.

 

Can you answer the following questions

 

1) Is you car still in use or did the accident render it unusable

 

2) Do you agree that the repair costs are more than the value of your car?

 

3) What money have you spent that you wouldn't have spent if the accident had not happened, list amounts and what you spent it on

 

4) What inconvenience have you suffered as a result of this accident, ie loss of use of car etc, state periods in terms of days

 

5) Was anyone injured in the acident

 

When I know the answer to these I will be best placed to advise you on what to do next.

 

To answer one of your earlier questions, you issue proceedings against the driver, if they involve their insurers then the insurers will take over but any action is always taken against the driver.

 

Mossy

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Hi,

 

Hope you had a good holiday.

 

1. The car was still in use until 4th March when the MOT run out. As I was originally told the car was going to be written off I couldn't pay for the car to be fixed to get through its MOT so had to buy another car. I can fix the car but would that not show the garage quote (that all party's have agreed on) be too much? I couldn't afford to pay a garage to do the work so doing it myself would be cheaper.

2. I'm happy that the quote from the garage is correct (£950) and the value of the car is around £820.

3. I wouldn't have purchased the other car which cost £800. I've had to pay a total of £120 in Car insurance changes.

4. I have spent the last 5 months wasting approx 2 hours a week chasing up the claim on the phone to Markerstudy and Claimfast. I spent 14 days without a car until I managed to find the £800 to buy my new car.

5. No one was injured in the acident but my daughter (who was in the car) has been under her doctors since the accident and he's put her on anti-depresents (1x10mg tablet a day) because of the accident.

 

I hope this helps and thanks for the info about taking the driver to court.

 

Thank you for your help.

 

Phil

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Thanks for your reply.

 

The third party insurers have to take the word of their insured (just as your insurers would take your word about what happened), so, whilst they may have arranged to sinpext your vehicle and even given you notice that it is an uneconomical repair they have not accepted liability.

 

Your insurers will not do anything to recover your costs because as you say you are third party fire and theft, so it's down to you, but it's relatively easy.

 

The first thing you need to decide is which Court you will use, either MCOL (Money Claims On Line), or your local County Court. My preference is the latter because you can issue a 'dummy' proceedings, ie you draw them up to show you are serious and if that fails then you issue.

 

Next you need to work out what this has cost you.

 

The first thing is to show that repairs would cost more than the value, so assuming yuou have two estimates that both come to more than the £820 value of your car (if not then arrange them quickly).

 

You have had 14 days loss of use, I don't think that £10 per day is an unreasonable figure (so that's another £140) to add on.

 

Can you explain why you have had to pay out another £120 in insurance, was the new car more expensive to insure and that was the difference, I'm assuming you tried to change the vehicle on your old policy??????

 

Also add in what you have spent in time and phone calls, stationery, postage etc and then add on another £25 for general inconvenience.

 

A salient point may be the stress your daughter suffered, you may well find that one of the injury specialist lawyers that advertuise on TV may take this case on for you (that wont cost you because the other side pays their fees), if so they may well take the whole of your claim on, so check that out first.

 

If you don't find one that wil take it on post back and we'll take you through the next steps which are a letter before action and then issuing proceedings.

 

The fact you have a witness is a good thing, so don't worry too much at this stage.

 

Mossy

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Hi,

 

Thanks for the reply.

 

I've spoken to my daughter and she is going to try and phone a few companies tomorrow (friday) and Monday. Over the weekend I'll make a list of costs and by Tuesday I'll have the list and hopefully a company to take the case on. If I haven't then I'll appreciate the next step to start the court procedures.

 

Once again Thank You for your help

Phil

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Hi,

 

Just a quick question, the witness in this case lives in the same road as me. He is not my next door neighbour or a relation but as he lives in the same road as me does that affect him being an independant witness?

 

Thanks

Phil

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  • 2 weeks later...

Hi,

 

Right where do I start.

The company supposed to help me 'CLAIMFAST' have agreed to pay my phone call charges, which is a start.

My daughter tried about 4 companies to help on a no-win-no-fee basis but they weren't interested as she wasn't physically injured so therefore I am going to have to take the other driver to a small claims court myself.

I have a second quote for the work which is £845 so it is all systems go for the local County Court.

 

I would like to claim the £845 damages, (14 days x £10 for lack of car use) £140, (£25 per month for my time and compensation for their payment delay) £150 totalling £1135 which will increase by £25 per month.

 

Is the above unreasonable?

 

The car insurance charges were for change of vehicle so don't think would be viable.

 

What is the next step towards letter before action and do you have a template for this letter?

 

Also my daughter wants to be a witness in court as well as the independant witness (Is he independant as he lives on the same road as me?), who has said he will appear in court if needed.

 

Once again THANK YOU for your help in this matter. I do appreciate your help. I still can't believe an insurance company can treat people like this.

 

Thanks

Phil

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  • 2 weeks later...
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