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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Received Count Court Claim Today / Capquest/CAP ONE


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Once you have sent off the CPR, then you need to submit your defence (usually an embarrassed defence) within the deadlines....then wait for the allocation questionnaire.....and you are correct you do no tneed to supply £1 for a CPR request...and I know it is strongly recommended to submit an N244 to strike out too have a read here - http://www.consumeractiongroup.co.uk/forum/legal-issues/241827-legal-action-how-start.html and this one too - http://www.consumeractiongroup.co.uk/forum/legal-issues/159445-getting-them-reveal-their.html

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James

It isn't a mistake on your part but I think the responses you have received demonstrate the fund and games that debt collectors and their lawyers can have with inexperienced debtors who have had the audacity to actually question the debt collector!

An application known as a Subject Access Request [sAR] under the Data protection Act 1998 can yield lots of useful information but the person you write to has 40 days to respond AFTER you have paid the statutory fee of £10. It was used often to get copies of old bank and credit card statements when claiming back unlawful charges. But when you are faced with litigation it takes too long.

The other avenue that can be used is to make a request of the creditor for a copy of the credit agreement [CCA] using Ss 77/78 of the Consumer Credit Act 1974. The creditor has a period of 12 days to supply the CCA after which he cannot then START a legal action against you until he supplies the CCA. You also have to pay the statutory fee of £1, failure to do so means the creditor doesn't have to comply. This is a useful avenue when a debt collector is threatening legal action but not as good once the claim is issued.

Once a claim [N1] is issued, you should use the Court’s rules [Civil Procedure Rules] to get what you want. These are more powerful because if the creditor/claimant does not comply, the court can take action such as striking out the claim. The documents supporting the creditors claim should be attached to the claim form under CPR 16 BUT when claims are issued online through the Northampton County Court, there is an exemption [CPR 7] that allows a creditor not to supply with the claim form. If the documents are not supplied (as is often the case), you have to write for copies using the rules about disclosure contained in CPR 31. Rule 31.14 allows you to inspect any document referred to in the ‘Particulars of Claim [POCs] as set out on the N1 claim form. There are other rules to obtain information so don’t confuse your requests. The request you have made quoting rule 31.12 refers to specific disclosure by the court. Have a look at the ‘stickies’ above which describe the use of rules 31.14 and 31.15.

Looking at the claim form in your case, the documents you should have asked to inspect are the credit agreement, the Default Notice, and the Notice of Assignment. You see that have sent you the Notice of Assignment and treated the rest of your request as either a request for a copy agreement under S78 or a general ‘complaint’. Since you didn’t enclose a £1 fee, they have then rejected the assumed S78 request. They have then sent you an initial response to a complaint saying they will get back to you in four weeks, the time frame originally allowed by the financial service regulators to deal with a complaint.

You need to write back, refer to all there responses, and clarify that you want to inspect the credit agreement and the default notice, quoting rule 31.14.

I have assumed that you have responded to the court and acknowledged service of the claim form. If you have not done so, you should do so TODAY.

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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CPR 31.12 is an application to the Court via form N244 and is for specific disclosure. It has cost implications so it should be used sparingly unless standard disclosure has not been adhered to or there is a crucial piece of evidence that you know is in the hands of the opposing party.

 

The other party are within their right to disregard the CPR 31.12 request, I would unless an order has been made by the Court to comply which is where the application comes in.

 

Also, a Creditor can start legal action even during non-compliance of s 78.

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Thanks for the info guys.

 

I hope I have done the right thing, I have sent:

 

To Capital One ref CCA request:

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/571-failiure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale

 

To Capquest:

 

A proper S31.14 request

 

And I sent a statute bared letter to Cap quest CC'd to Cap one.

 

I didnt know what else to do.

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I imagine Capital One are being awkward as they have assigned the account onwards.

 

However, they should respond to a CCA request within 12 + 2 days.

 

Capquest are well aware they are not supposed to charge for any information in respect of a CPR31.14 request. They are obliged to provide copies of those documents mentioned in their POCs. Whilst Northampton permit them to exclude them whilst filing their claim. They should at the very least provide them to you with all due haste afterwards.

 

You should bring their attempt to charge you a fee for documents requested under CPR, to the court.

 

What concerns me however is their POCs state

 

"Part only of monies due under regulated credit agreement".

 

Who is the solicitor acting on behalf of CapQuest, is it Bryan Carter ?

 

Thanks.

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Thanks CitizenB,

 

I would say they are going after about 70% of the account.

 

The sol is HL Legal & Collections

 

I wonder if they chose the £299 amount to test the water, maybe its cheaper for them somehow if its under £300??

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The reason I asked if BC were the solicitor acting, was because it is a tactic of his to issue the claim in the amount of his fee only in the original stages. If that is won, usually by default, then he comes back for the actual amount outstanding.

 

I dont know what the fee structure is. So cant help there.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi James.. Just checking in on how your fight is going, they have done the same £299 for me and quote - part only of monies owed!!!!!!!

 

I have checked and my letters were recieved on 25th - so need to wait for the reply...

:eek: Looking hard to see a light at the end of the tunnel :eek:

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James, have you checked on the RM website that your letters have been received ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thats good. I believe you are working to the same timescale as thebaglady arent you ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Yes it looks like they have, very worrying..... but i am very interested to see what comes next too.

 

I cant rest until it is sorted, its on my mind all the time.

:eek: Looking hard to see a light at the end of the tunnel :eek:

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