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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help please - Debt from an estate due to bereavement


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Yes you have the right to verify the debts to ensure they are legit. It would probably be best to discuss this with your solicitor, so you can work together on this. The solicitor will need to provide an account of the estate for probate purposes and these debts will I presume have to be included as a liability. This is probably why the solicitors sees this as a straightforward case of just paying these as they don't want to delay matters.

 

You have to be careful in regard to any joint assets, as creditors can look to your mother for payment.

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  • 5 months later...
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Hi got some more questions that I need help with please?

 

1) My dad had a business overdraft, I done a cca in June and have had no reply nor sign of credit agreement. I can see charges on his statement etc when he has gone over the overdraft and interst charges..... Can I withold settlement on this until i see the signed cca?

 

2) I have been rpovided with a cca signed by my dad 13 years ago (wow). I am tempted to negotiate settlement given he was a customer for such a long time, what are the chances of them doing so do you think?

 

3) One creditor replied to me in june saying that would have a cca with me forthwith, after 2 reminders sent recorded delivery they still have provided nor replied - what should I do now - I dont see why I should keep chasing tbh

 

The adverts in national press etc have already been placed

 

Many Thanks

 

1) For bank accounts there will be no CCA. CCA's only apply to loans and credit cards. Suggest that you try to negotiate a reduced full and final settlement of the account. Depending on the amount involved and means to pay, you might be able to settle for say 50%, particularly if the amount due is mainly made up of charges.

 

2) Yes go for a reduced full and final settlement. Likely to accept a faily low settlement, but if you posted a copy of the CCA having removed any personal info, people might be able to comment on the enforceability of the CCA. If CCA is not worth the paper it is written on, this might strengthen your hand.

 

3) Negotiate a reduced settlement. You never know a company might come up with the CCA at some point and this could cause you a problem. Better to deal with this now.

 

A DCA could have purchased the debt for less than 10%, so if there is no CCA available, given the circumstances, you might be able to settle for a low percentage, say 10-20%

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Suspect the credit limit is the original amount and then this is reviewed as the account is ongoing.

We could do with some help from you.

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  • 1 month later...
Thanks, yes thats what i was thinking to be honest: I will only pay proven debts - this is still unproven. Thery have said they will NOT pursue court proceedings - my only concern now is that I will be harrassed by them as theyve said that theyre not taking this issue to court but then again they arent writing off the debt

 

Send them a letter as Bazooka Boo suggests. The chances are that the matter will be dropped, but they could pass on the debt to another company. If they do this, it is unlikely that they would pass on details of any communications that have taken place, so unless they find your address you might not hear any more.

 

A good option may be to put the relevant sum of money to one side from the estate, into an account, noting any estate accounts, as unproven debt amount creditor x company. Put the money in a savings account and when it becomes statute barred, then divide the money as required. By doing this, if anyone tries to show you are liable in some way, you can show what you have done.

We could do with some help from you.

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