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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bill of sale with lbl or nine regions


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i have a court case in a few days. and i have been with solicitors and barristers. and we have found 2 big problems with the paperwork. 1 of the problems i cant post till after court. but the second problem is this. and as of 2pm today (tue 27 april) we passed paperwork onto oft and company fraud investigations.

 

please everyone with a bill of sale from nine regions ltd. please check all your paperwork and look for the following.

 

nine regions company reg no is 04286387.

if your bill of sale is in nine regions ltd name look at all your other paper work and look at all the company reg no and they must not change. also ask your bank to who is collecting your money. if you also have the company reg no 3636230 in your paperwork then nine regions is trading agains the law. you can not have two companys working together i.e logbook loans ltd (3636230) and nine regions ltd T/A logbook loans (04286387) as this is classed as money laundering (nine regions dont have your money going though there books) it would be good to see who else has this problem

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hi i would be really interested to find out what has happened.

I am having huge problems with them.

I took out a loan with them at the end of november 2009.

I met a man in a car park and he checked the vehicle then we went into a cash covertors store.

He then got me to sign the Bill of sale and signed and witness it himself?

I was really desperate at the time and knew that I shouldnt have taken a loan out with a company like this.

I paid my first weeks payment and all was received and fine.

Shortly after I recevied a letter with my cancellation rights. I decided to talk to a relative and they told me to call the company and find out how much it would be to close the loan. I did this and was told if i got the money to them within the 14 days I would just pay what I was given. I was leant the money and I paid the final amount in at the bank.

I then received a call after the 14 days with them saying they had not received it. I went to the bank with my receipt and they said the payment had definately gone through. so i called logbook/nine regions and they said there accounts department could not locate the payment. This went on for a few months until I received a letter recently stating that they were going to recover my vehicle.

I rang them straight away and they said I needed to provide them proof of the payment from the bank.

I explained to them that I can get the bank to give me a letter but due to the DPA they cannot put their account details on the letter. They told me this would not be acceptable. So I asked them if they could provide me proof that it had not been received. They said that the bank would not do that for them. ODD?

I went to CAB and they informed me that the Bill of sale alone does not make the contract enforceable. They stated that in order for them to enforce it they would have to go to the court and get a court order stamped usually containing a brief paragraph detailing the authority.

They said that the registration of the bill of sale at the courts alone does not make it enforceable.

Then this morning I get a knock at the door from a baliff from anglian. He has clamped my vehicle and is stating that I have not paid the monies owed. I go through everything and he pretty much doesnt listen. I basically tell him to pee off. He then knocks to say he will get the police, which I said would be good as I am aware of my rights.

Whilst waiting I speak to my neighbour who told me they actually clamped my car at 5 AM despite the fact the car has child seats in it (i have two young children).

the police turn up and originally they enforce what the cab said and say he cannot seize the vehicle. They say they are not really interested in the civil dispute in regards to payment but they do not consider the contract to be enforceable.

The baliff argues with them and calls log book and the police double checks with another sergeant etc.

The suddenly the police turn round to me a say that the baliff is going to take the vehicle to a pound where it will be held for 7 days. In this i suppossidly have to gather more evidence to prove I have paid the money. I told the policeman that I have said i will provide them with letters etc but they told me they wont accept it. He also says that lbl will have to provide me with proof.

I stood my ground and said I would not allow that as I believe as soon as they have the car they wont do anything and I will lose the car.

They then seem to turn against me and say I need to hand the keys over.

I personally did not want to have a bsut up with the police and I was getting angry so complied. plus it is extremely embarassing having all this happen in front of the neighbours.

The car goes so I ring LBL to see what I can do. surprise surprise they tell me they are not doing anything and I need to get proof which I cannot get as the bank can divulge to me other peoples account details. I have asked them to give me a letter of authority to take to the bank but they wont.

I am worried as I rely on the car plus I have read some many complaints about LBL. I was also concerned as despite they say it is to be held for 7 days I read a few articles where it goes straight to the auction.

 

Please let me know.

regards

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luke. first off go to your police station and make a complaint, you have bailfs at your door and you needed time to check on them. also your car insurance does not allow anglian to drive your car away.

 

have you looked at your paperwork. your bill of sale and you notice letters. if you signed with nine regions ltd T/A logbook loans. and it is logbook loans ltd who has been taking your money then that is against the law. ask your local police to trace were your car is as you need to belogins out. go see cab again if your paperwork has the two differant companys nine regions ltd and logbook loans ltd.

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All our letters are from logbook loans and it states them on the payment book but the gentleman who signed the contract with us it states that he was on behalf of nine regions is this correct as all my letters are from logbook loans to, could i ask what is the bill of sale we have been served witha repossesion letter from them but i see lots of people talking about the bill of ale we dont seem to have one just the contract that we have been trying to get off them for 15 months

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  • 1 year later...

i used logbook loans last year and signed paperwork and nine regions ltd was on the bill of sale. didnt think much at the time. when payments started to come out via DD logbook loans were on my statement along side the payment. it was ok for a few weeks till i noticed logbook loans changed to nine regions ltd who carried on collecting the DD. are they doing this illegally??.

i stopped the payments when i looked on here and found loads of other people queried this. they are now trying to repossess my car which is hidden, but how can i deal with this company.

if i new this company wasnt dealing within the law i wouldnt have signed up with them. anyone know a gd solicitor?.

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philandrews

 

Logbook Loans are Nine Regions T/A Logbook Loans so they aren't acting illegally.

 

They won a court case last month which said that their Bills Of Sale were ok.

I was in the same position as you but I have had to pay them now or else they will get a charging order on my property.

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ok, why are people saying its illegal if the bill of sale is in nine regions name and logbook loans are taking the money from my acc. i borrowed £6000 paid £3000 and stopped when i thought they were up to no good, now they say i owe £20,0100...im certainly not paying them that amount back!! looked at the bill of sales and it shows an interest of 9.93% per month.....the £20,010 it seems, is not an exact calculation.... what are they up too?..

Edited by philandrews
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Hi cctv, i know it been along time since ur court case, how did u get on?. i have the same problem as you, my bos is in nine regions name and logbook loans were taking the money via DD.

how can i deal with lbl bad behaviour. hope ur still around.

 

i have a court case in a few days. and i have been with solicitors and barristers. and we have found 2 big problems with the paperwork. 1 of the problems i cant post till after court. but the second problem is this. and as of 2pm today (tue 27 april) we passed paperwork onto oft and company fraud investigations.

 

please everyone with a bill of sale from nine regions ltd. please check all your paperwork and look for the following.

 

nine regions company reg no is 04286387.

if your bill of sale is in nine regions ltd name look at all your other paper work and look at all the company reg no and they must not change. also ask your bank to who is collecting your money. if you also have the company reg no 3636230 in your paperwork then nine regions is trading agains the law. you can not have two companys working together i.e logbook loans ltd (3636230) and nine regions ltd T/A logbook loans (04286387) as this is classed as money laundering (nine regions dont have your money going though there books) it would be good to see who else has this problem

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nine regions ltd trading as logbook loans. such a familiar name.

nine regions are on my bill of sale but logbook loans were drawing the money via DD from my acc.

after a month nine regions started to with draw the money via DD. are they allowed to do that?

i stopped the payments so i could further investigate this, by reading through all comments on here. I borrowed £6000 against my car. on the bill of sale the interest was 9.93% per month and at this point, paid £3000 back. i havent paid for a while, I had a recent letter from logbook loans telling me Im in arrears and my outstanding debt to them is £20,010. not sure why. I certainly wasnt made aware at the time i had to pay this much back.

I called them and asked them to explain this extortionate figure, all they could say was everything was explained to you....in fact it wasnt.

I currently have a repo order with logbook loans now, car is hidden!!.

how can i get nine regions T/A logbook loans to court?, there interest charges are outrageous and from what i have been reading trading illeagally..

what is my next step?. many thanks.

Edited by philandrews
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Hi Ya Phil

 

Nine Regions Ltd are one and the same company - if your intention is to take them to court, you would need to sue them as such - this captures them under whichsoever name they wish to go by...

 

Before you take court action Phil, you need to be absolutely clear of the grounds of which you intend to rely - your case needs to be water tight - there are some of us that have taken them to court and succeeded and a number who have failed.

 

This thread is just one of many threads to do with this Company - best to check out a more 'meaty' thread, one with more info in, than what you will find in this one....

 

You may or may not be aware - but - this companies licence was revoked by the Office of Fair Trading some years ago now and they only trade whilst they have an appeal on-going.

 

The final appeal hearing will have ended the first week of August - we are all waiting for the outcome - the OFT's case was not just against Nine Regions Ltd, but against all their Franchises too - so, it may be prudent to hold off until the decision is announced on the OFT website.

 

From my experience with this company, I found that not only the Bill of Sale was void, but so was their credit agreement - I have posted so many posts on this topic - so, I'm not keen to go over old ground, when the info is already in threads on the forum for you to access already - looking it up is a small price to pay I think if it is going to save you £20K....

 

Apple

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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hi Apple,

I have been reading your threads u do seem to be well informed on this subject. where do i find the more meaty threads, im new on here as you can probably tell and need to collect an awful lot more info to, as you stated, get a water tight case. I am aware there licence was revolked, surprised they were allowed a new one upon request!..

as you said, I should hold off till the decision is announced... would that be any time soon?, if they do lose there licence again along with all there other companies what happens to my bill of sales, I assume will be non void?. sorry so many questions, wish i was up to your speed. I need to read threads!!. keep in touch please. phil.

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Hi Phil

 

My run in with this Company was a few years ago now... but, yes, I do try to keep tabs on what is happening with them and how their draconian practices continue to be a blight on a consumers rights...

 

You're right, there is a lot to take on board - and I understand it is not always a simple fix - when you need the info right away.....

 

I have no idea what the outcome is as yet - but as soon as I do know - I will post it up....

 

If they lose their licence - the decision as to what happens to agreements in place at the time, I assume will also be outlined ... we have to wait and see...

 

You're issue is that you contracted with Nine Regions, but LBL are debiting your account - like I have said - regardless of what they trade as and how they collect in payments - I do not see that they could not easily defend such a claim in court - they only have to show that they are one and the same company - regardless of separate Companies registered at Companies House - It is common knowledge that NR operate a franchised business model ...

 

I was never quite sure where CCTV was coming from with his argument on this - and have never considered it any more than a limp defence - given that their are stronger points to put forward that can be evidenced and have more chance of success - sorry, but, that's just my personal opinion....

 

If you have issues with the CCA and the APR being misquoted - your defence is to be found in the CCA 1975 s.9 (4) - I will have to dig out my files on this - but in the meantime - have a look at it - come back and let me know if it makes any sense to your situation?

 

Apple

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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philandrews

 

Logbook Loans are Nine Regions T/A Logbook Loans so they aren't acting illegally.

 

They won a court case last month which said that their Bills Of Sale were ok.

I was in the same position as you but I have had to pay them now or else they will get a charging order on my property.

 

Steveybaby

 

NR T/A LBL win lots of cases - anyone who goes into court with them will be sent copies of cases that they have won - what they fail to do (understandably) is to show cases that they lose.....

 

It is no more than a blatant boast - for you to suggest that 'their Bills of Sale were ok' - please... be careful what you say...... there is more than enough evidence around to show that they are NOT ok.....

 

The issue is .... Consumers are generally going into court having to defend themselves - this is another big plus for NR/LBL - because they will deploy the calvary - and unless litigants in persons are focused, sure and confident - the calvary will defeat them - regardless of whether they are right or wrong... regrettably...

 

It's true... party to their way of dealing with consumers - NR/LBL are now deploying tactics that will not only threaten a consumers car, but also their homes - ruthless - uncalled for - and not what we understand 'responsible lending' to be....

 

If they win their appeal... and start trading again - God help consumers!!!!

 

Can you imagine the scenario - allowed to defeat consumers - allowed to defeat the authorities.... free to roam again .... totally untouchable..... it beggars belief!!!!

 

Apple

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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I have this problem as well, are they dealing illegally?. what steps can i take, now i have stopped paying them.

 

Word of advice - if you have stopped paying - put your reasons in writing to them/bonafide concerns that you can proof - as party to a complaint/dispute - your consumer rights entitle you to do so.....

 

Apple

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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ok, why are people saying its illegal if the bill of sale is in nine regions name and logbook loans are taking the money from my acc. i borrowed £6000 paid £3000 and stopped when i thought they were up to no good, now they say i owe £20,0100...im certainly not paying them that amount back!! looked at the bill of sales and it shows an interest of 9.93% per month.....the £20,010 it seems, is not an exact calculation.... what are they up too?..

 

NR/LBL are only allowed to charge a £12 levy for a missed payment - CCA 2006 covers what and when those charges are to be applied to a credit account - it is not per letter, per telephone call, per missed payment... as they will lead you to believe....

 

The OFT website provides a calculator to help you work out the figures for yourself - you input the amount you borrowed - and the amount of the quoted APR over the period and you will see what the amount is that you should repay - if this is different to what shows on your agreement - then CCA 1974 9 (4) applies (be careful with this though - because it may only apply to agreements prior to 2006 - still haven't checked my files yet - sorry)

 

Apple

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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  • 1 month later...

I have found this thread very interesting and wondered if anyone can help with this?

 

In March 2011 I took out a £1500 loan with LBL. I was advised that my monthly repayment was always coveruing the interest and part of the principal. i have always paid more than my minimum monthly payment. After 6 months (just recently) my position has changed and I called ofr a settlement figure. On 7/09/11 I was quoted £1400 approx (a little steep but I appreciated the high interest rate) I then called them on monday (10/10/11) as the funds were available and I wanted to settle. The settlement figure was now at £1600!!! despite the fact I have made my monthly payment in between! How on earth can my settlement figure be more than the loan if I have always paid all interest and part of the principal. I asked them and they said they calculate the settlement figure by taking what you would have paid had you had the loan full term minus what you have paid! Surely this isnt right. Is a loan not the ammount borrowed + interest for the period you have had the loan. What they said was that even though the loan was for £1500 the agreement was for £4987 (which is what I would have paid had I stayed full term) whats more than that when I said I wanted to pay the original settlement figure they said fine but all that would do is put my account in CREDIT!! the interest would still be the same once that credit had run out!

 

Can anyone help is this legal?

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