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    • Do you want to shake your groove thing but don’t know any steps? Even dad dancing beyond you? Then order ‘Dancing with The Don’ and let Felon Trump teach you all the 'hottest moves Starring classic moves like: bashing your child, flossing your nostrils, shaking the cell bars, and pointy pointing    
    • Thank you. Please will you repost your images in one single multipage PDF file – the right way round et cetera.  
    • And just to reiterate – I'm sorry if the message above sounds a bit harsh. We have to get the message out to other people who visit this thread as well. I realise that you are having a difficult time and we will do our best to help you, of course
    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Well you only google i-phonerepairs.co.uk when there is a problem and here I see there are a number of people who have had similar experience to me. I sent my phone on the 24 turnaround line and 3 weeks later they still have my phone telling me that they are waiting for spare parts from China! My son dropped my phone and the screen smashed which I imagine is a fairly common repair. I am going to take advice from this thread write, recorded delivery copying to Suffolk Trading Standards and see what happens. Meantime can anyone recommend a decent place to get your i-phone repaired?

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I rang today got through they told me the part (screen) would be in on Thursday afternoon. I asked for an email confirming that fact ...no email recieved as yet...

I've been told similar for several weeks now - last Weds, this Tues or this Thurs. if I ran a company I'd like to think I knew when my suppliers were arriving. I've also been told they were sent a faulty batch and offered a 10% discount (which doesn't even cover the cost of postage. I'll post again if I learn any more.

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I've e-mail Nick Shaw mentioned earlier in this thread saying I am going to Small Claims/Trading Standards and this is the reply:_________________________Many thanks for your email of which a copy has been sent to my team to keep you informed of the status of your order. I have looked into your account I must agree with you that the service you have received is shocking. It appears to me that you simply require a date of when you will have your phone back and for that promise to be kept. As this has so far not been forthcoming please let me apologise. We are due for these parts to arrive with us tomorrow and you phone has already been added to a priority list so the repairs will be completed before close of business tomorrow. Once the repairs are completed the phone will be tested and all being well your device will be shipped tomorrow to be back with you on Saturday 14th April before 1pm. I hope this helps and that you accept our apology to you. If you have any further queries please feel free to contact me. Kind regards,Nicholas ShawiPhone Repairs - A Yew Tree Digital Limited CompanyUnit C & D, Bristol Court, Betts Avenue, Martlesham Heath, Suffolk, IP5 3RYT: 0800 033 7103 E: nick[at]i-phone-repairs.co.uk |I am still sending my letter though as I have been fobbed off so many times I don't trust a word that they say.

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And the latest is that I said I was going to Small Claims/Trading Standards and I am told that my phone will be returned today (unrepaired) guaranteed delivery tomorrow along with full refund.I will post again if I get my phone back.Best of luck to anyone else having to deal with this company.

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I rang up again, to be told the parts still hadn't arrived, and requested return of my phone. I've also been told that my phone will be returned today (unrepaired) guaranteed delivery tomorrow along with full refund. "Fingers crossed!"

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Just joined this site after searching for information about this company - has anyone had any luck recently??

 

They have now had my I-phone4 for a simple screen replacment for coming up 5 weeks!!! I have numerous emails/correspondance from them stating they are awaiting parts etc however last Friday was informed they had a tracking number for the new parts so should have my phone done my Monday/Tues (Today)!! Guess what nothing...and now getting no response.

 

I have today emailed them and copied in this Nick Shaw stating I will be reporting my phone as stolen and reporting them to trading standards along with the small claims court and I am going to send a letter!!

 

what a joke - I paid this company in good faith thinking I'd get my phone fixed quicker then I would via my insurance (which would have cost £20.00)...now I am seriously regretting it.

 

Any advice?

 

Nick Shaw if your on here - I want my phone repaired URGENTLY or send it back and give me a refund, your company is a disgrace.

 

Order No - 100035443

 

Becky....

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Just an update -

 

rung them and wasnt best pleased - the women I spoke to said she would find out what's happening with my order...then comes back and says they have white screens in stock so could fix it today...ermm no my phone is black...she then came back to say there is black in stock so phone will be repaired today and sent back tonight. apparently she will ring this afternoon with a tracking number for me!!!

 

Will see if this actually happens...however I had an account update that repair is in process.

 

This is after I threatend to report the company for theft!!!

 

So lets see if my phone actually gets returned....

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I am amazed that this company is still trading, the tales of woe keep coming, then Nick comes on and tells us about his new systems and staff, then someone else comes on and tells us about more poor service from them!

 

 

Good luck getting your phone back.

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  • 4 weeks later...

WARNING!

 

iPhone Repairs dot co dot uk messed me around. I bought a special postage pack for extra cost thinking it would shave a day or so off of the 'few days' turn around. I timed me sending it in with weekends factored in. I think I posted it Monday afternoon next day so I would have it back that week. Weeks went by - they had 'RUN OUT OF GLASS'. How could they - its their business to have glass and hold sufficient stock? Took so long to get it back and inconvenienced me like you would not believe.

 

The new replacement glass has fine lines on that catch the light (look a bit like a heated screen on a car). My finger doesn't slide across the surface like the Apple screen - there's an odd resistance, and to top it all off I am getting dust inside the back of the screen from one side (obviously a seal problem).

 

Sure they will have me post the phone back for extra cost and inconvenience, but do I trust them to :

 

a) have glass in stock

b) have Apple spec glass

c) break off the glass without extra damage from my phone to repair it.

d) and when will I get that back? When was that again...

 

No!

 

BEWARE BE WARNED.

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  • 1 month later...

I used this company to repair my wifes Blackberry (Blackberry4repair.co.uk - also Yew Tree Digital)

When I received the phone back (over a week later - not the advertised 24 hours), the BB would not switch on. It had nothing to do with the charge - but the button would not work (it did before I sent it for repair).

I was told to send it back.

Obviously they do not stock the parts ready for a 24 hour turn around – and they DEFINITELY do not check the products before they get sent back to the customer (as shown as Step 6 on the website) else they would have realized that the phone did not turn on or off after the repair!

The website is built on lies – they do not do this Quality Control at all.

On top of this, when the BB was finally returned working - the central button was slightly countersunk on one side. It still worked, but was definitely not put back together correctly.

However, I decided to live with this, rather than send it back again.

A lot of hassle for a simple screen repair!!

 

AVOID THIS COMPANY AND ALL ITS DIFFERENT ADDRESSES - THEY ARE [problematic]!!!!

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  • 3 weeks later...

I took my iPad 3 directly to Yew Tree (acting as iPhone, iPad, iPod repair.co.uk) on Martlesham near Ipswich to be repaired after I had dropped it and cracked the screen.

 

I paid the full £145 price for a new screen to be fitted and was told that it should take a couple of days to repair, and at latest by the following week. I left my iPad with them fully expecting to get it back as soon as it was ready.

 

I sent e-mail after e-mail asking for updates on its status, which I did receive, apologising each time, and stating that they were waiting for the parts to be delivered to them so they could repair it. I then went and collected the iPad from them so I could use it in the meantime. Every time I got a "it should be with us in the next couple of days, at latest by next week" Anyway 6 weeks later and I'm still waiting! I contacted them by phone this time and was told, "Sorry, we're still waiting for the parts, they might be here in 2 weeks." to which I replied, "I know full well that when I contact you in another 2 weeks, you'll say sorry we're still waiting for the parts, it'll be with us next week at the latest"

 

After giving the poor girl on the end of the phone a piece of my mind (I know it's not her fault directly) I decided to cancel my order and go elsewhere. I think I'm just going to have to cough up more and go direct to Apple for the repair.

 

I used this company after my mate had used them to get his iPhone screen repaired which was good.

 

I just cant understand how a iPad repair company doesn't keep stock of items needed to repair items!?

 

I would not recommend them, and will certainly never use them again.

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  • 2 months later...

I used this company to repair the charging socket on my Blackberry, to start with, iPhone Repairs co.uk kept saying that they had not received my phone for nearly 10 days even though, Royal mail tracking confirmed that it had been signed for 10 days earlier, then whilst it was it was in their care, I had an alarming call from my banks fraud dept. informing me that a blackberry had unsuccessfully tried several times to access my on line bank account near the area of England by where this company is based (I live in Wales) ! I was also distressed to be informed a day later by Ebay that someone had also tried to access my Ebay account and that my account would be frozen, luckily enough, yes my mistake was not to remove the apps from my phone, I know! But when you deal with a so called honest company why should you feel the need to be suspicious! To add insult to injury, when my phone eventually came back the fault had not been repaired! I tried to discuss these issues today with the company and basically hit a brick wall of “I don't care attitude " and just kept telling me no one from this company would do that, and to phone the police! Yeah, that’s giving answers. I just thought I would share my experience of iPhone-Repairs.co.uk :-x

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