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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lost car keys (no spare!)


stjuninho
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Bollox!

 

Lost my keys, including car keys, and never had a spare for this car. 4 days and not been handed in yet. Causing big probs getting to work, andrather strapped for cash at moment (+ bloody car is 20,000 miles past cam belt threshold!)

 

Now thinking car locksmith and dreading to think what this is gonna cost.

 

Anyone know likely price for new locks/keys? Clio 5 door, W Reg, Thatcham Cat 1 immob / alarm system (according to sticker on window). WIll get some quotes, but wondered about ballpark figure

 

Also, I presume there's no other route, like car insurance - I presume they are normally excluded.

 

Very grateful for any thoughts. Yes, I wish I'd got a copy made when I had the bloody chance!

 

St Juninho

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I am guessing you dont have key cover as an extra on your car or home insurance ?

 

no idea on the cost of reprogramming bud, I would guess though could poss be a dealer job ? Im sure others will confirm or correct me

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Last time I had to get a key replaced for an Astra it cost me £63 for the key and another £23 to get it "reprogrammed". I would imagine these type of keys on modern cars are all about the same cost. They will need your "key code" which will have been part of your information pack (along with your radio code) and from this they can order the matching key. The "coding" then has to be done on the car to pair it up to your alarm system.

 

If you don't have your key code, then they should be able to get this from the manufacturer based on your VIN number (for another fee again, usually about £25 I think)

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There are locksmiths that should be able to get you into the car OK if that is where you think the key code is. Speak to your dealer, I am sure they have dealt with people being locked out of their cars before

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Yes, I wish I'd got a copy made when I had the bloody chance!

 

St Juninho

 

btw, you can't get "copies" made of modern keys in the sense I guess you are thinking of. i.e. taking the existing key to the cobblers and get a copy cut on their lathe like we do for front door house keys.

 

The way we have described getting this key replaced is just the same whether you still had the original or not. (although if you'd done it then, you would only have had to nip home to get the spare) :)

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Bear in mind it will depend on the car... BMWs dealers for example do not have access to the key thing, and replacement keys have to be sent for and made in Germany... with the associated cost you can imagine. :-(

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  • 1 month later...

i know how you feel i list my car keys for my vw pasat dealers wanted £160 so i managed to get a brand new one off ebay for a quarter of the price. lucky me hey they chap who sold me the key also sent me a link to his website so if you ever do lose your keys you can try him at less than half the price

 

Car Keys & Remotes

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  • 3 months later...

Try getting a key from the dealer and then getting a locksmith to program it.

 

Not sure if all cars are the same but I did this with my Vauxhall Astra and used a local auto locky to come out and program as i couldn't drive it to the dealer. These guys offer a lost car keys service to London. You might even be able to find a replacement fob from ebay to save more money

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